Delays to 10, 10A, and 10B bus routes in 2022

James Maxwell made this Rhyddid Gwybodaeth request to Merseytravel

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Merseytravel Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Sir or Madam,

I am writing to make a request for information under the Freedom of Information Act.

Please provide a list of delays to the 10, 10A, and 10B bus routes from January 2022 until the present; broken down by the route, length of delay, and reason for the delay.

Yours faithfully,
James Maxwell

Information Management,

Dear James
Thank you for your recent correspondence, which has been received by the
Liverpool City Region Combined Authority and Merseytravel. Please use the
reference number 1431504 in any future correspondence on this matter.
For requests under the Freedom of Information Act 2000 or Environmental
Information Regulations 2004  we will aim to provide a response within
twenty working days.
For requests under the Data Protection Act 2018 or General Data Protection
Regulation we will aim to respond within one month.
To contact us about this case click below
 [1]Contact us about this case 
Kind Regards
Andy Henderson
Senior Information Management Officer | 1 Mann Island, Liverpool, L3 1BP
Office: 0151 330 1679 |
Email: [email address] 

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1. Contact us about this case

Henderson, Andrew,

1 Atodiad

Dear Mr Maxwell


Thank you for your recent request made under the Freedom of Information


By way of background, currently under a deregulated bus network, routes
operate either on a commercial or subsidised basis; commercial routes make
up the majority of the region’s network, and occur where passenger numbers
are high enough for bus companies to make a profit from providing the
service. Subsidised routes are supported by organisations such as
Merseytravel using funding from the Government, and run when passengers
numbers are lower (meaning the route cannot make a profit) but address a
significant social need (i.e. to connect communities without access to
other public transport).


The 10, 10A and 10B bus routes are run by Arriva and Stagecoach on a
commercial basis, meaning that Merseytravel is not involved in their
delivery. As a result, we do not hold any information regarding their


We understand that route performance data is submitted by bus operators to
the Department for Transport, so you may wish to redirect your enquiry to
them via their website at [1]this link. As the routes run on a commercial
basis, however, it may be that the information is deemed commercially
sensitive and cannot be disclosed.


I am sorry that we could not be of any further assistance on this


If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review, which should be addressed to:

                Mrs Julie Watling

                Legal, Democratic Services & Procurement Manager


                PO Box 1976


                L69 3HN

                [2][email address]


If you are not content with the result of your internal review, you also
have the right to complain to the Information Commissioner, whose address

                The Information Commissioner’s Office,

                Wycliffe House,

                Water Lane,


                Cheshire SK9 5AF



Andy Henderson


Senior Information
Management Officer |
Merseytravel | Mann
Island, PO Box 1976,
Liverpool, L69 3HN

Office: 0151 330 1679 |
[4][Merseytravel request email]


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