Debt Collection

Roedd y cais yn llwyddiannus.

Dear Harlow District Council,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

Please send me:

1) Who is the the person responsible for council tax, business rates and parking collections and more specifically the enforcement of debts relating to these
2) Can you provide email and telephone contact details for the above person?
3) Do you have formal contracts with service level agreements for the enforcement of these debts?
4) If so, what are expiry dates for the contracts above?

I would like the above information to be provided to me as electronic copies

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters.

I understand that you are required to respond to my request within the 20 working days after you receive this correspondence.

I would be grateful if you could confirm in writing that you have received this request.

Yours faithfully,

Tom Goodwin

Contact Harlow, Harlow District Council

Thank you for contacting Harlow Council.
We are now closed until Monday 4 January 2021.
We will be dealing with emails in priority order and your email will only be replied to if still relevant.
It will take us some time to read them all so please be patient and if you genuine emergency please phone us on 01279 446666
For general information on services available during the closure including bin collection dates please visit our website.

Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG

Visit our website www.harlow.gov.uk<http://www.harlow.gov.uk/>
Follow us on twitter @HarlowCouncil<https://twitter.com/HarlowCouncil>

This E-Mail and any attachments are intended for the addressee only, and may contain confidential or privileged information. If you are not, or suspect you are not, the intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this E-Mail in error please notify us immediately and delete this E-Mail and any attachments. Please note that although this message has been checked for viruses, we cannot guarantee that this message or any attachment is virus free or has not been intercepted or amended. The information contained in this E-Mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this E-Mail and your reply cannot be guaranteed. The views of the author may not necessarily reflect those of the Council. All communications sent to or from the Council may be subject to recording and / or monitoring in accordance with relevant legislation.

Contact Harlow, Harlow District Council

1 Atodiad

Thank you for contacting Harlow Council.

We are dealing with a very high volume of enquiries due to the impact of the Corona Virus. This means it will take longer than normal for you to get a reply.

All emails received will be dealt with in priority order and you will then receive a response stating who your email has been passed to.

Further information can be found at www.harlow.gov.uk

Please be patient during this period and we will come back to you as soon as we can.

If reporting an emergency, please call 01279 446666 for assistance.
Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG

Visit our website www.harlow.gov.uk<http://www.harlow.gov.uk/>
Follow us on twitter @HarlowCouncil<https://twitter.com/HarlowCouncil>

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information on how we collect, use and protect personal information generally, as well as your rights as a data subject please view our main privacy notice on our website:
http://www.harlow.gov.uk/privacy-notice

This E-Mail and any attachments are intended for the addressee only, and may contain confidential or privileged information. If you are not, or suspect you are not, the intended recipient, you must not copy, distribute or take any action in reliance on it. If you have received this E-Mail in error please notify us immediately and delete this E-Mail and any attachments. Please note that although this message has been checked for viruses, we cannot guarantee that this message or any attachment is virus free or has not been intercepted or amended. The information contained in this E-Mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this E-Mail and your reply cannot be guaranteed. The views of the author may not necessarily reflect those of the Council. All communications sent to or from the Council may be subject to recording and / or monitoring in accordance with relevant legislation.

Contact Harlow, Harlow District Council

Dear Tom                             

Your Freedom of Information request has been logged under reference RFI291681757

Due to the current Coronavirus outbreak, we may be unable to reply to your request within the statutory timescale.  However, we will continue to try to respond to your request within 20 working days but this will depend on service provision across the council effecting our ability to respond. We hope that you understand any unavoidable delays.

Please quote the above reference number should you require any further information. 

How will we use your personal information?
Harlow Council will process the personal information you have provided under Article 6(1)(b) of the General Data Protection Regulation 2016/679 (GDPR) for the purposes of processing this request for information. The information is also used to compile statistics for use by Harlow Council, however, this does not include information that will identify you as an individual.

Although it is not our intention to collect any other personal information and/or sensitive personal information (e.g. in respect of race or ethnic origin; political opinions; religious or similar beliefs; physical or mental health or condition; sexual history or orientation; trade union membership), you may provide information of this type inadvertently in your response(s) to particular areas of this form (for example Part 5 ‘Do you have any special needs when viewing the information or in what format it is provided?’). Any sensitive personal information collected will be kept confidential and secure and will not be shared with any third parties.

Who will we share your personal information with?
Your information will be shared with the relevant departments of Harlow Council in order to provide the information you have requested.  Your information will also be shared where the Council is under a legal obligation to do so, for example between our services and with other official organisations, such as the Police and other government bodies.

How long will we keep your information?
Records relating to this request for information will be retained for three years from the date of the last action.

For more information on how we collect, use and protect personal information generally, as well as your rights as a data subject please view our main privacy notice on our website by visiting http://www.harlow.gov.uk/privacy-notice 

If you do not have online access a paper copy of our main privacy notice can be provided by contacting us on the details provided below.

Best wishes,

Contact Harlow

Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG
Contact Harlow - 01279 446655 

Visit our website www.harlow.gov.uk          

Follow us on twitter @HarlowCouncil

National coronavirus (COVID-19) situation

Christmas & New Year
 
Please be aware that we close at 4.45pm on Thursday 24 December 2020 and will re-open at 9am on Monday 4 January 2021. 

There will be council teams on standby during this time to respond to any emergency issues. If you have a genuine emergency, please call 01279 446666.
The latest service updates and information for residents and businesses can be found on our coronavirus webpage www.harlow.gov.uk/coronavirus
 
The latest government public health advice on what you can and cannot do and how you can protect yourself and others can be found at www.gov.uk/coronavirus

dangos adrannau a ddyfynnir

Paul Montgomery, Harlow District Council

3 Atodiad

Please find your request for information attached.

 

Regards

 

Paul Montgomery

Senior Manager (Support & Development)

Revenues & Benefits

 

Tel: 01279 446249

Fax: 01279 446638

 

Alternative Contacts:

Andy Kemp - Systems Administrator and Project Officer – 01279 446483

 

Visit our website [1]www.harlow.gov.uk

Follow us on twitter @HarlowCouncil

 

Harlow Council, Civic Centre, The Water Gardens, Harlow, Essex, CM20 1WG

 

National coronavirus (COVID-19) situation

We are continuing to provide services during the coronavirus outbreak that
our residents and businesses need. Most services are running as normal
with the majority of our staff working from home. Our teams are working to
respond to enquiries as quickly as they can, but you might experience a
longer delay than usual when contacting our teams.

The latest service updates and information for residents and
businesses can be found on our coronavirus
webpage [2]www.harlow.gov.uk/coronavirus

 

The latest government public health advice on what you can and cannot do
and how you can protect yourself and others can be found
at [3]www.gov.uk/coronavirus

 

[4]cid:image004.png@01D69359.3CEF81B0

 

[5]cid:image003.png@01D1BB48.F0790F00

 

 

 

This E-Mail and any attachments are intended for the addressee only, and
may contain confidential or privileged information. If you are not, or
suspect you are not, the intended recipient, you must not copy, distribute
or take any action in reliance on it. If you have received this E-Mail in
error please notify us immediately and delete this E-Mail and any
attachments. Please note that although this message has been checked for
viruses, we cannot guarantee that this message or any attachment is virus
free or has not been intercepted or amended. The information contained in
this E-Mail may be subject to public disclosure under the Freedom of
Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this E-Mail and your reply cannot be
guaranteed. The views of the author may not necessarily reflect those of
the Council. All communications sent to or from the Council may be subject
to recording and / or monitoring in accordance with relevant legislation.

 

References

Visible links
1. http://www.harlow.gov.uk/
2. http://www.harlow.gov.uk/coronavirus
3. http://www.gov.uk/coronavirus