Data Protection Officer

Sharoane Corbett made this Rhyddid Gwybodaeth request to Thirteen Group

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Thirteen Group fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Thirteen Group ,

The UK GDPR introduces a duty for you to appoint a data protection officer (DPO) if you are a public authority or body, or if you carry out certain types of processing activities.

DPOs assist to monitor internal compliance, inform and advise on your data protection obligations, provide advice regarding Data Protection Impact Assessments

If Thirteen Director's take account of DPO’s advice and the information they provide on data protection obligation's

Provide name position iof person within the organisation with responsibility of GDPR Policy and legislation's

Is the DPO easily accessible as a point of contact for our employees, individuals and the ICO.

Have Thirteen published contact details of the DPO and communicated them to the ICO? please provide a link

yours faithfully

Mr P Green

Customer Services, Thirteen Group


Thank you for contacting Thirteen  


We know Covid-19 is making this a difficult time for everyone but you can
still rent a home and raise repairs, we’re still here to help and support

To ensure the safety of our colleagues and customers, we will continue to
practice social distancing during our repairs and safety check visits, and
we ask that our customers help us by doing the same.    

Please help us help you by staying at least two metres away from our trade
operatives and, where possible, step into a separate room and open windows
while we’re in your home. We also request that where possible and unless
subject to medical advice, customers wear a mask/face covering.   


To ensure we protect our customers and colleagues our offices and customer
service points remain closed apart from our Stockton Touchpoint store
which has reopened for pre- arranged appointments.   


Our Touchpoint Team are available from 8am to 7pm, Monday to Friday so
please just give us a call on 0300 111 1000, or Did you know that you can
use your My Thirteen account to make a payment, find a New Home or report
a repair by visiting [1]  to do this easily whenever 
you want, from wherever you are.  


Visit our website at [2] for FAQ’s and updates on
services and how we’re protecting everyone  


Don’t forget to check out our Facebook page for more updates  


Thirteen is the trading name for Thirteen Housing Group, 2 Hudson Quay,
Windward Way, Middlesbrough, TS2 1QG, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Regulator of
Social Housing as a Registered Provider number L4522 VAT Reg No. 918548295

Thirteen does not accept responsibility for any errors or omissions that
are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.

Internet communications cannot be guaranteed to be secure or error-free.
Information could be intercepted, corrupted, lost, destroyed, arrive late,
be incomplete, or contain viruses. Thirteen has taken every reasonable
precaution to minimise the risk or virus infection and does not accept
liability for any loss or damage sustained as a result of software viruses
attached to the e-mail during transmission and advise you to carry out
your own virus checks.


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