Customer Service Contact Centre

Laura Rhoney made this Rheoliadau Gwybodaeth Amgylcheddol request to Govia Thameslink Railway Limited
You only have a right in law to access information about the environment from this authority

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Gwrthodwyd y cais gan Govia Thameslink Railway Limited.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Customer Service Contact Centre.

The details we require are:

• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual contract values of each framework/contract (& any sub lots)
• Start date & duration of framework
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely
Laura Rhoney


Dear Sir/Madam

We appreciate you taking the time to contact us. 

Please accept this acknowledgement as confirmation that we have received
your query. We have received a large number of enquiries as a result of
the national power outage which occurred on August 9th and so you may
experience a delay in receiving a response. We thank our customers for
their patience.

There is no need to chase us for a reply as we will get back to you as
soon as we can and our aim is to provide a full response within 20 working
days. Please do not reply to this email.

You may also refer to our FAQs

Kind regards

Southern Customer Relations

GTR Customer Services, Govia Thameslink Railway Limited

Dear Laura,

Thank you for taking the time to get in touch.

GTR is a private company and is not a 'government' department. Therefore,
Freedom Of Information requests are not applicable to us.

I do apologise we could not be of more help.

Thank you once again for writing into us.

Kind Regards



Customer Relations Advisor