Dear Lincoln City Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

Legal (City of Lincoln Council), Lincoln City Council

3 Atodiad

Dear Sir




I refer to your request for information received on 29 April 2019
concerning the above and enclose the Council’s response.


If you wish to appeal against the handling of your request then please
contact the Freedom of Information Officer at the City of Lincoln Council,
City Hall, Beaumont Fee, Lincoln, LN1 1DB. Telephone 01522 873441 or
e-mail [1][Lincoln City Council request email].


If you remain unhappy you have right to complain to the Information
Commissioner at:-


Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.


Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) or
visit [2] or email [3][email address].


With regards.


Please note that Freedom of Information Requests should be submitted via
our website at



Karan Shearwood
Legal Officer
T 01522 873840
[5]City of Lincoln Council

City of Lincoln Council
City Hall, Beaumont Fee, Lincoln, LN1 1DD

Read more about [7]our vision


City of Lincoln Council is a socially responsible employer, and is a signee to the Lincoln Social Responsibility Charter. If you would like to know more about the Charter and to sign up, please visit

This transmission is intended for the named addressee(s) only and may contain sensitive or classified material up to OFFICIAL and should be handled accordingly. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. Please also notify the sender immediately
Under the Data Protection Act 2018 and the Freedom of Information Act 2000 the contents of this email may be disclosed.
The City of Lincoln Council reserves the right to monitor both sent and received emails.
For further information regarding how we protect your data see our privacy notice for customers.


Visible links
1. blocked::blocked::blocked::blocked::blocked::mailto:[Lincoln City Council request email] blocked::blocked::blocked::blocked::mailto:[Lincoln City Council request email] blocked::blocked::blocked::mailto:[Lincoln City Council request email] blocked::blocked::mailto:[Lincoln City Council request email] blocked::mail
file:///tmp/blocked::blocked::blocked::blocked::blocked::mailto:[Lincoln City Council request email]
3. mailto:[email address]