Dear Boston Borough Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

info info, Boston Borough Council

Thank you for your email which has been forwarded to our FOI department.

Under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004, your request will be processed and a response sent to you within 20 working days from receipt of your request. Should we require further clarification regarding your request we will contact you as soon as possible.

In the meantime, please accept this as an acknowledgement of your email.

Kind regards,
Info for FOI
Boston Borough Council

dangos adrannau a ddyfynnir

FOI, Boston Borough Council

Good morning,                 

 

Thank you for your information access request received on the 29^th April
2019 where you asked for information about customer feedback systems.

 

Under Section 1(1)(a) of the Freedom of Information Act 2000 we can
confirm that Boston Borough Council does hold the information specified in
your request. The information you have requested is detailed below.

 

Please can you provide information regarding the system or systems you
utilise to record, process or otherwise manage each of the following

 

•       Customer complaints and compliments

Excel / Outlook

•       Members enquiries

Outlook

•       Mayors enquiries

Outlook

•       Freedom of information requests

Excel / Outlook

•       Subject Access Requests

Outlook / Teamwork

 

For each system can you please list:

 

Please list the number of council staff that use the system.

Customer complaints and compliments - 4

Member enquiries – 2

Mayor enquiries -  2

Freedom of Information requests - 3

Subject Access Requests - 1

 

The first year’s costs associated with this contract to the Council,
please include all payments to the provider.

Teamwork - estimation of 1x license at £25 pcm = £300 per annum

 

The last years (2018/19) costs associated with this contract, please
include all payments to the provider.

                Teamwork - £300 included within wider subscription for
multiple service areas

 

When the current contract expires.

                Teamwork - Monthly contract

 

The number of each you processed in the last year April 2018 to now.

Customer complaints and compliments - 291

Member enquiries – We do not record this information

Mayor enquiries -  We do not record this information

Freedom of Information requests - 962

Subject Access Requests - 3

 

We trust that the information above completes your request in full,
however if we  can be of any further assistance, please contact us.  If
you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of the Council’s
decision, you should contact Michelle Sacks, Monitoring Officer and
Solicitor to the Council on 01205 314292 or by email at
[1][email address]

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire

SK9 5AF

 

Kind regards

 

Freedom of Information

Boston Borough Council

 

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