Customer Feedback Systems

Steve Roberts made this Rhyddid Gwybodaeth request to South Ribble Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear South Ribble Borough Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

Donot Reply, South Ribble Borough Council

Dear Sir

 

With reference to your request please see below the answers :

 

Please can you provide information regarding the system or systems you
utilise to record, process or otherwise manage each of the following

•           Customer complaints and compliments

•           Members enquiries

•           Mayors enquiries

•           Freedom of information requests

•           Subject Access Requests

For each system can you please list.

 

Please list the number of council staff that use the system. - Up to 290

 

The first year’s costs associated with this contract to the Council,
please include all payments to the provider. - £30,377

 

The last years (2018/19) costs associated with this contract, please
include all payments to the provider. - £28,281

 

When the current contract expires. – March 2020

 

The number of each you processed in the last year April 2018 to now –
Customer Complaints - 112

                                                                                                      
            Customer Compliments - 67

                                                                                                                  
Members Enquiries - 0

                                                                     
                                             Mayors Enquiries - 0

                                                                                                                 
 FOI Requests – 728

                                                
                                                                  SAR – 19

 

Any queries please email [1][South Ribble Borough Council request email]

Yours sincerely

Information Services

South Ribble Borough Council

 

            

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South Ribble Borough Council

 

Civic Centre - West Paddock - Leyland - Lancashire - PR25 1DH

 

Tel: 01772 421491 - Fax: 01772 622287

 

Check out our website at www.southribble.gov.uk

 

 

 

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