Customer Feedback Systems

Steve Roberts made this Rhyddid Gwybodaeth request to Barrow in Furness Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Barrow in Furness Borough Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

Freedom of Information, Barrow in Furness Borough Council

Dear Sir/Madam

FREEDOM OF INFORMATION ACT 2000 – INFORMATION REQUEST

Your request has now been considered and the information requested is below:-

Customer complaints and compliments
- 62 since April, 2018 (1 part time Member of Staff) No costs as internal system

Members enquiries
- Information not held

Mayors enquiries
- In-house system (no contract) - 2 part time Members of Staff (numbers not recorded)

Freedom of information
- requests as of 29/4/19 1045 - In-house system - 2 part time Members of staff

Subject Access Requests
- requests as of 29/4/19 5 - In-house system - 2 part-time Members of Staff

Copyright Notice

The provision of information by Barrow Borough Council by whatever means does not imply a right to reproduce or commercial exploit such information without the prior written express consent of the Council. This includes information disclosed under the Freedom of Information Act.

Reproduction or commercial exploitation of information without consent may be an infringement of copyright.

Barrow Borough Council is unable to grant permission to reproduce or re-use ANY information that is the property of a third party(s). Permission to reproduce or re-use any such material must be obtained from the copyright holder(s).

Information you receive which is not subject to Crown Copyright continues to be protected by the copyright of the person or organisation from which the information originated.

You are free to use it for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, would require the permission of the copyright holder. You can find details on the arrangements for re-using Crown Copyright at: http://www.hmso.gov.uk/copyright/licence...

Applications for re-use must be made in writing and state the purpose for which the information will be reused. Under the Re-use of Public Sector Information Regulations we may choose to allow re-use under licence, imposing conditions on the re-use of the information to ensure it is not used in a manner inconsistent with our copyright and we may also decide to charge a re-use fee.

If you have any queries, concerns or if you are dissatisfied with the handling of your request please contact me as above. If the complaint still cannot be resolved you may contact the Council’s Corporate Services Manager at the address given above.

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow. Cheshire SK9 5AF

Yours faithfully


Freedom of Information

dangos adrannau a ddyfynnir