Customer Feedback Systems

Steve Roberts made this Rhyddid Gwybodaeth request to Allerdale Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Allerdale District Council,

Please can you provide information regarding the system or systems you utilise to record, process or otherwise manage each of the following
• Customer complaints and compliments
• Members enquiries
• Mayors enquiries
• Freedom of information requests
• Subject Access Requests
For each system can you please list.
Please list the number of council staff that use the system.
The first year’s costs associated with this contract to the Council, please include all payments to the provider.
The last years (2018/19) costs associated with this contract, please include all payments to the provider.
When the current contract expires.
The number of each you processed in the last year April 2018 to now

Yours faithfully,

Steve Roberts

Freedom of Information (FOI), Allerdale Borough Council

1 Atodiad

Dear Mr Roberts

 

Please find attached our acknowledgement of your recent information
request.

 

Kind regards

 

Karen Cowperthwaite ¦ Information Assistant

Allerdale Borough Council, Allerdale House, Workington, Cumbria, CA14 3YJ

T: 01900 702881 |E: [Allerdale District Council request email] | W: www.allerdale.gov.uk

 

Making Allerdale a great place to live, work and visit

 Please consider the environment - do you really need to print this
email?

 

dangos adrannau a ddyfynnir

Freedom of Information (FOI), Allerdale Borough Council

1 Atodiad

Dear Mr Roberts

 

Please find attached our response to your recent information request.

 

Kind regards

 

Karen Cowperthwaite ¦ Information Assistant

Allerdale Borough Council, Allerdale House, Workington, Cumbria, CA14 3YJ

T: 01900 702881 |E: [Allerdale District Council request email] | W: www.allerdale.gov.uk

 

Making Allerdale a great place to live, work and visit

 Please consider the environment - do you really need to print this
email?

 

dangos adrannau a ddyfynnir