CRM and AI & Automation use
Dear Alder Hey Children's NHS Foundation Trust,
1. CRM
a. Do you use a CRM in the contact centre? What platform is used?
b. Do you use the same CRM for the rest of the organisation? What platform is used?
c. Do you use a knowledge base / knowledge management platform? What platform is used?
2. AI & Automation
a. Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology?
b. Does your organisation utilise RPA technology? If so which RPA technology provider do you use?
Yours faithfully,
P Mansfield
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Information Governance Team
Alder Hey Children's NHS Foundation Trust
[email address]
Dear Mr Mansfield,
Please find attached a response to your recent Freedom of Information
request.
Regards
Information Governance Team
Alder Hey Children’s NHS Foundation Trust
Liverpool Heart & Chest Hospital NHS Foundation Trust
0151 600 1845
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