CRM and AI & Automation use

Philip Mansfield made this Rhyddid Gwybodaeth request to Alder Hey Children's NHS Foundation Trust as part of a batch sent to 27 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Philip Mansfield

Dear Alder Hey Children's NHS Foundation Trust,

1. CRM

a. Do you use a CRM in the contact centre? What platform is used?
b. Do you use the same CRM for the rest of the organisation? What platform is used?
c. Do you use a knowledge base / knowledge management platform? What platform is used?

2. AI & Automation

a. Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology?
b. Does your organisation utilise RPA technology? If so which RPA technology provider do you use?

Yours faithfully,

P Mansfield

info.gov, Alder Hey Children's NHS Foundation Trust

Thank you for your email.

We are currently experiencing an extremely high volume of incoming
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Emails regarding Freedom of Information Act requests should be sent to
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FOIRequests, Alder Hey Children's NHS Foundation Trust

Dear Mr Mansfield,

Thank you for your request for information under the Freedom of Information Act 2000.

Your request will be dealt with in line with Trust policy and national guidelines and a response will be sent to you in no more than 20 working days.

Regards

Information Governance Team
Alder Hey Children's NHS Foundation Trust

[email address]

dangos adrannau a ddyfynnir

FOIRequests, Alder Hey Children's NHS Foundation Trust

3 Atodiad

Dear Mr Mansfield,

 

Please find attached a response to your recent Freedom of Information
request.

 

Regards

 

Information Governance Team

Alder Hey Children’s NHS Foundation Trust

Liverpool Heart & Chest Hospital NHS Foundation Trust

0151 600 1845

[1]signature_2121820037

 

 

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