Covid 19 tests sent by post

Ally Tibbitt made this Rhyddid Gwybodaeth request to NHS England

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

NHS England Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear NHS England,

Please treat this email as a Freedom of Information request.

I am interested in data on Covid-19 tests that have been sent out by post.

From the date when the first postal test was sent, please could you supply the following information:

1. The total number of tests sent out by post, broken down by week.
2. The total number of postal tests that were subsequently received, broken down by week of receipt.
3. The total number of positive and negative results from postal tests only, broken down by week.
4. The total number of postal tests which were sent out where the results are unknown, broken down by reason and week.
5. A breakdown of the location of the people who received postal tests, to the most specific location possible whilst respecting data protection concerns.
6. A breakdown of the occupation of the people who received postal tests, if known, whilst recognising the data protection concerns.
7. If different types of tests have been sent by post, (e.g antibody tests, PCR tests etc), please supply a breakdown of the different types of test sent.

I would prefer not to receive the requested data as a pdf. I would prefer to receive the information as machine readable file such as a csv or Microsoft Excel file.

I look forward to hearing from you in due course.

Yours faithfully,

Ally Tibbitt

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Customer,
 
Thank you for your email.
 
Due to the coronavirus (COVID-19) outbreak, NHS England has paused the
investigation of new and existing complaints. This enables clinical staff,
including GPs, to focus on front line patient care. It also enables our
complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act
upon any concerns about patient safety or safeguarding. However, we will
not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the
investigation is on hold.

 

We will resume our complaints service as soon as possible. In the
meantime, thank you for your patience and understanding.

We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Ally Tibbitt,
Thank you for your communication dated 12th June 2020.
NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.
 
For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.
If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.
 
Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].
Yours sincerely, 

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

 

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Ally Tibbitt,   

Re:     Freedom of Information request (Our Ref:   FOI - 2006-1199478)

Thank you for your Freedom of Information (FOI) request dated 12 June
2020.

Your exact request was:

Dear NHS England, Please treat this email as a Freedom of Information
request. I am interested in data on Covid-19 tests that have been sent out
by post. From the date when the first postal test was sent, please could
you supply the following information: 1. The total number of tests sent
out by post, broken down by week. 2. The total number of postal tests that
were subsequently received, broken down by week of receipt. 3. The total
number of positive and negative results from postal tests only, broken
down by week. 4. The total number of postal tests which were sent out
where the results are unknown, broken down by reason and week. 5. A
breakdown of the location of the people who received postal tests, to the
most specific location possible whilst respecting data protection
concerns. 6. A breakdown of the occupation of the people who received
postal tests, if known, whilst recognising the data protection concerns.
7. If different types of tests have been sent by post, (e.g antibody
tests, PCR tests etc), please supply a breakdown of the different types of
test sent. I would prefer not to receive the requested data as a pdf. I
would prefer to receive the information as machine readable file such as a
csv or Microsoft Excel file. I look forward to hearing from you in due
course.

NHS England does not hold this information.

This information may held by the Department of Health and Social Care
(DHSC). As such you may wish to contact them.

The website for the DHSC is:

[1]https://www.gov.uk/government/organisati...

Contact details for the DHSC can be found on their website.

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link
 

* [2]http://www.england.nhs.uk/terms-and-cond...

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Email: [3][NHS England request email]

Please quote the reference number   FOI - 2006-1199478 in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [4][email address]  
Website: [5]www.ico.org.uk

Please note there is no charge for making an appeal.

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [7][NHS England request email]
 

dangos adrannau a ddyfynnir