Council Tax Service – Costs, Headcount & Collection Performance Benchmarking

Roedd y cais yn llwyddiannus.

Dear Southend on Sea Borough Council,

Please provide the following information for the Council Tax (CT) Service under the provisions of the FOIA.

1. Council Tax Staff (including valuation and visits) FTE as at 31/03/17
2. Customer Contact Centres staff FTE as at 31/03/17
3. Enforcement staff FTE as at 31/03/17
4. Total FTE as at 31/03/17
5. Total FTE as at 31/01/18

6. Gross Costs of CT service (excl. enforcement) for Financial Year 2016/17
7. Enforcement Cost (or Surplus -cr) for Financial Year 2016/17
8. Gross Costs of CT Service (incl. enforcement) for Financial Year 2016/17

9. Total Banded Dwellings as at 31/03/17
10. Number of Exempt Dwellings as at 31/03/17
11. Total Chargeable Dwellings as at 31/03/17

12. What was the % of CT collected 'in-year' for financial year 2016/17?
13. Previous Year arrears of CT as at 01/04/16
14. Previous Year arrears of CT as at 01/04/17

Yours faithfully,

J Wood

Southend FOI requests, Southend on Sea Borough Council

3 Atodiad

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend Borough Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

                     

Dear J Wood

 

Thank you for your request received on 3^rd February for information under
the Freedom of Information Act 2000. Your request should receive a reply
by 2^nd March.

 

If you have any queries please get in touch quoting the FOI reference
number FOI 06711

 

 

Best Regards

 

Olivia Allen

 

Creating a Better Southend

Information Performance Officer ( 01702 215107 (Direct)
| * [2][email address] |8 [3]www.southend.gov.uk

Department of the Chief Executive l Southend-on-Sea Borough Council |
Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6ER

[4]Description: http://www.sosac.co.uk/images/IIPGoldLog...
[5]Description: http://www.sosac.co.uk/images/Southenden...
[6]Description: http://www.sosac.co.uk/images/mysouthend...

 

 

    

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

dangos adrannau a ddyfynnir

Dear Southend FOI requests,

By law you should have responded to my FOIA request by now.

Please expedite your response.

Yours sincerely,

J Wood

Jonathan Claxton, Southend on Sea Borough Council

Dear Mr Wood,

Please accept my apologies for the response to your request not being processed in the 20 working day time period allowed under the requirements of the Freedom of Information Act.

Southend Borough Council always aims to meet the requirements of the Act, but on this occasion, due to high volumes of FOI requests and the high demands at this time of the financial year in the service areas concerned, the response to your query is delayed.

I can confirm the Council's accountancy department have been contacted to obtain some of the information required, and a response will be sent to you as soon as this information is available.

I trust this has clarified the situation for you.

Yours sincerely, Jon Claxton

Jonathan Claxton – Senior Revenues Technical and Training Officer – Southend-on-Sea Borough Council
Creating a Better Southend
C 01702 215001 | [email address] www.southend.gov.uk
Department of the Chief Executive l Southend-on-Sea Borough Council | 9th Floor, Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6AN

Safe – clean – healthy – prosperous – excellent – Creating a better Southend

dangos adrannau a ddyfynnir

Jonathan Claxton, Southend on Sea Borough Council

1 Atodiad

Dear Sir/Madam,

 

Please find attached my response to your recent Freedom of Information
Request. Please accept my apology for the slight delay in providing the
information you have requested.

 

Kind regards, Jon Claxton

 

Jonathan Claxton – Senior Revenues Training Officer – Southend-on-Sea
Borough Council

Creating a Better Southend

( 01702 212569 (Direct) | * [1][email address]
8 [2]www.southend.gov.uk

Department of the Chief Executive l Southend-on-Sea Borough Council | 9th
Floor, Civic Centre, Victoria Avenue, Southend-on-Sea, Essex, SS2 6AN

 

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

 

    

Safe – clean – healthy – prosperous – excellent – Creating a better
Southend

dangos adrannau a ddyfynnir