Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywHelen Barker mewngofnodwch a gadael i bawb wybod.

Council tax court summons when payments are up to date (Sandwell Borough Council)

We're waiting for Helen Barker to read a recent response and update the status.

Dear The Local Government and Social Care Ombudsman,

Please refer to the Ombudsman decision reference 18 017 304
https://www.lgo.org.uk/decisions/benefit...

It has been confirmed in paragraph 10 that Council Tax summonses are not checked by the council before they are issued (parameters are agreed and the processing system is set accordingly in advance).

"10. The Council issued a summons letter dated 5 December 2018 for the full outstanding amount for the previous tax year of 2017/18 for £35.93. The Council has confirmed this is done through an automated process and the threshold for issuing a summons is £20 and above."

Court proceedings were instituted in circumstances were there were no legitimate grounds as the customer's payments were up to date. The Council wholly relied on technology to split each payment between the current year's debt and arrears but its system was thrown off course when a payment exceeded the aggregate amount (it was applied exclusively to the in year account). The summons was issued inappropriately for non payment of the arrears because of the Council Tax processing system's inability to recognise unspecified payments.

Q. There is clearly no officer time attributed to checking accounts before proceeding to court. How then are the summons costs in the sum of £69.50 which are applied as standard to customer's accounts lawful?

Yours faithfully,

Helen Barker

FOI Officer, The Local Government and Social Care Ombudsman

1 Atodiad

This is to acknowledge receipt of your email.  If you are making a request
for information, you should get an acknowledgement from us within the next
2-3 days with a reference number and a date by which we will respond to
your request. Please note, however, that this address is only for use in
relation to requests for information made under the Freedom of Information
Act and subject access requests made under the Data Protection Act. If
your email is in relation to a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers,
as the FOI Officer cannot deal with your complaint.

 

 

[2]another test with borders

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. http://www.lgo.org.uk/forms/ShowForm.asp...

FOI Officer, The Local Government and Social Care Ombudsman

1 Atodiad

Our ref: 19/416

           

Please quote our reference when contacting us and, if using email, please
put the number in the email subject line

 

If telephoning, please contact: 0330 403 4734

Email address: [1][lgo request email]

 

 

 

Dear Helen Barker

 

 

INFORMATION ACCESS REQUEST – REFERENCE 19/416

 

 

I acknowledge your request for information received on 26 March 2020.

 

 

We aim to respond to all requests within 20 working days, and therefore
you can expect my response to be issued on or before 27 April 2020.

 

 

We have taken appropriate steps in line with Government advice relating
to the Corona Virus pandemic.  This means we do not currently have access
to printing and postal facilities, therefore all responses to requests for
information will be sent electronically. 

 

 

Please see our Privacy Notice for those making information access requests
at:

 

[2]https://www.lgo.org.uk/privacy

 

 

Yours sincerely

 

 

 

 

Mandy Cashmore

Information and Records Officer

Tel: 0330 403 4734

 

[3]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

[4]www.lgo.org.uk

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. mailto:[lgo request email]
2. https://www.lgo.org.uk/privacy
4. http://www.lgo.org.uk/

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywHelen Barker mewngofnodwch a gadael i bawb wybod.