Cost and accuracy of Bristol City Council's 'Your Council and Local Information' booklet

Roedd y cais yn rhannol lwyddiannus.

Dear Bristol City Council,

With regard to the 'Your Council and Local Information' booklet, dated March 2019 and designed and printed by Bristol City Council, please can you tell me:

- how many copies of the booklet were printed?
- who were the booklets distributed to (e.g. all Bristol households, any other outlets?)
- the total cost of designing, publishing, printing and distributing the booklets
- who paid the costs of designing, publishing, printing and distributing the booklets (in particular, are the booklets paid for from Council Tax)?
- is there any requirement for the information published in the leaflet to be accurate?
- is there any requirement for the 'message from the Mayor' to provide accurate information?
- if there is a requirement for accuracy, who checks the accuracy of the information provided?
- if inaccurate information is provided, and this is not permitted, what is the procedure for complaining or seeking a correction to the information?

Thank you for your help with this matter.

Yours faithfully,

S Thomas

No Reply @ Bristol, Bristol City Council

Dear S Thomas S Thomas 
This is a courtesy email to let you know your Public Information
Request has been received on : 17/04/2019. 
Your unique reference number is "CRN00223123 ". Please keep this
number safe, as you may be required to provide it in the future. 
If you need to add further information concerning your case or
require an update about your response date, please email
[email address] 
Regards,
Customer Relations Team

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Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

"Customer Relations Team" <complaints.feedback@bristol.gov.uk>, Bristol City Council

You sent us a Freedom of Information request on 17/04/2019

Your request number is CRN00223123

We’ve looked at your request and you should receive a reply on or before 20/05/2019 This will be 20 working days since your original request.

The request

From: S Thomas [mailto:[FOI #568958 email]]
Sent: 16 April 2019 15:50
To: Freedom of Information
Subject: Freedom of Information request - Cost and accuracy of Bristol City Council's 'Your Council and Local Information' booklet

Dear Bristol City Council,

With regard to the 'Your Council and Local Information' booklet, dated March 2019 and designed and printed by Bristol City Council, please can you tell me:

- how many copies of the booklet were printed?
- who were the booklets distributed to (e.g. all Bristol households, any other outlets?)
- the total cost of designing, publishing, printing and distributing the booklets
- who paid the costs of designing, publishing, printing and distributing the booklets (in particular, are the booklets paid for from Council Tax)?
- is there any requirement for the information published in the leaflet to be accurate?
- is there any requirement for the 'message from the Mayor' to provide accurate information?
- if there is a requirement for accuracy, who checks the accuracy of the information provided?
- if inaccurate information is provided, and this is not permitted, what is the procedure for complaining or seeking a correction to the information?

Thank you for your help with this matter.

Yours faithfully,

S Thomas

Additional Information (if any)

If you don’t hear from us by this time please contact us quoting your request number CRN00223123 at  [1][email address] 
Contact details we have for you
S Thomas S Thomas
[FOI #568958 email]

 

Thank you

Bristol City Council

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Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

Visible links
1. mailto:[email address]

Dear "Customer Relations Team" <[email address]>,

This FOI request is now overdue.
Please will you send me the information.

Yours sincerely,

S Thomas

"Customer Relations Team" <complaints.feedback@bristol.gov.uk>, Bristol City Council

Dear S Thomas
We apologise for the delay in response to your Public Information Request dated 17/04/2019 reference CRN00223123.
The details of which are as follows

From: S Thomas [mailto:[FOI #568958 email]]
Sent: 16 April 2019 15:50
To: Freedom of Information
Subject: Freedom of Information request - Cost and accuracy of Bristol City Council's 'Your Council and Local Information' booklet

Dear Bristol City Council,

With regard to the 'Your Council and Local Information' booklet, dated March 2019 and designed and printed by Bristol City Council, please can you tell me:

- how many copies of the booklet were printed?
- who were the booklets distributed to (e.g. all Bristol households, any other outlets?)
- the total cost of designing, publishing, printing and distributing the booklets
- who paid the costs of designing, publishing, printing and distributing the booklets (in particular, are the booklets paid for from Council Tax)?
- is there any requirement for the information published in the leaflet to be accurate?
- is there any requirement for the 'message from the Mayor' to provide accurate information?
- if there is a requirement for accuracy, who checks the accuracy of the information provided?
- if inaccurate information is provided, and this is not permitted, what is the procedure for complaining or seeking a correction to the information?

Thank you for your help with this matter.

Yours faithfully,

S Thomas

We have sent a reminder to the officer dealing with your Public Information Request and asked them to respond by return or give us an update on when you
might expect a response.
Yours sincerely
Customer Relations team

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

"Customer Relations Team" <complaints.feedback@bristol.gov.uk>, Bristol City Council

Dear Mr Thomas

We have been informed that a response should be with you by the end
of this week. Please accept our apology for the delay in response.

Yours sincerely

Customer relations team

Customer Relations Team

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

Dear "Customer Relations Team" <[email address]>,

I have still not received a response.
Please can you send me the information as soon as possible

Yours sincerely,

S Thomas

"Customer Relations Team" <complaints.feedback@bristol.gov.uk>, Bristol City Council

Dear S Thomas
We apologise for the delay in response to your Public Information Request dated 17/04/2019 reference CRN00223123.
The details of which are as follows

From: S Thomas [mailto:[FOI #568958 email]]
Sent: 16 April 2019 15:50
To: Freedom of Information
Subject: Freedom of Information request - Cost and accuracy of Bristol City Council's 'Your Council and Local Information' booklet

Dear Bristol City Council,

With regard to the 'Your Council and Local Information' booklet, dated March 2019 and designed and printed by Bristol City Council, please can you tell me:

- how many copies of the booklet were printed?
- who were the booklets distributed to (e.g. all Bristol households, any other outlets?)
- the total cost of designing, publishing, printing and distributing the booklets
- who paid the costs of designing, publishing, printing and distributing the booklets (in particular, are the booklets paid for from Council Tax)?
- is there any requirement for the information published in the leaflet to be accurate?
- is there any requirement for the 'message from the Mayor' to provide accurate information?
- if there is a requirement for accuracy, who checks the accuracy of the information provided?
- if inaccurate information is provided, and this is not permitted, what is the procedure for complaining or seeking a correction to the information?

Thank you for your help with this matter.

Yours faithfully,

S Thomas

We have sent a reminder to the officer dealing with your Public Information Request and asked them to respond by return or give us an update on when you
might expect a response.
Yours sincerely
Customer Relations team

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

Dear Bristol City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bristol City Council's handling of my FOI request 'Cost and accuracy of Bristol City Council's 'Your Council and Local Information' booklet'.

A response to this request is now long overdue.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

S Thomas

"No Reply @ Bristol" <noreply@bristol.gov.uk>, Bristol City Council

You sent us a Freedom of Information request on 17/04/2019

Your request number is CRN00223123

Apologies for the delay. Our reply to your request is:  

With regard to the 'Your Council and Local Information' booklet,
dated March 2019 and designed and printed by Bristol City Council,
please can you tell me:

- how many copies of the booklet were printed? – 200,000

- who were the booklets distributed to (e.g. all Bristol households,
any other outlets?) – all Bristol households appearing on the Council
Tax register

- the total cost of designing, publishing, printing and distributing
the booklets – £9470

- who paid the costs of designing, publishing, printing and
distributing the booklets (in particular,  are the booklets paid for
from Council Tax)? – Booklets are funded by the general fund budget
of the council which is funded by a combination of Council Tax,
Business Rates and Government Grants

- is there any requirement for the information published in the
leaflet to be accurate? – information contained in the 'Your Council
and Local Information' booklet is compliant with the Council Tax
(Demand Notices)(England) Regulations 2011 and subsequent amending
regulations

- is there any requirement for the 'message from the Mayor' to
provide accurate information? – the inclusion of an introduction from
the Mayor is an editorial decision and not one based on legislative
requirements.

- if there is a requirement for accuracy, who checks the accuracy of
the information provided? – information required to populate the
booklet is gathered from a number of sources within the council. Each
source provides audited information that is then checked and proofed
by the External Communications Team

- if inaccurate information is provided, and this is not permitted,
what is the procedure for complaining or seeking a correction to the
information? – complaints about council-produced literature should be
directed to the authority’s Customer Relations team who can be
contacted via [1]www.bristol.gov.uk/complaints

This response should answer your request in full.

If you’re not satisfied with our response, or if you want to appeal
against any exemptions:

Email: [2][Bristol City Council request email]
Write to: Customer Relations (100TS), PO Box 3176, Bristol, BS3 9FS

If you’re still not satisfied with our response:

You can complain to the Information Commissioner. 
Find out how to do this on the Information Commissioner Office
website
 (link to [3]http://ico.org.uk/concerns)

Copyright

You do not own the copyright to any of the information we give you.
Copyright may be owned by the council or by a third party.

You are not allowed to:

·         make a copy of the information

·         use the information commercially

If you want to copy or use the information in any way you should ask
us for permission in writing first. We can’t give permission if it is
from a third party.

 

Kind regards

Bristol City Council

Privacy statement

 

Information about how Bristol City Council uses, stores and processes
personal data, can be found on
[4]www.bristol.gov.uk/about-our-website/privacy

 

For the purposes of this scheme, Bristol City Council will only be
collecting, storing and processing business and organisational data,
and will only be sharing this non-personal data  with organisations /
charities as agreed.

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Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

Visible links
1. http://www.bristol.gov.uk/complaints
2. mailto:[Bristol City Council request email]
3. http://ico.org.uk/concerns
4. http://www.bristol.gov.uk/about-our-webs...

Dear Bristol City Council,

Thank you for this response to my inquiry. Because of the prolonged delay, I requested an internal review. However, it may not be necessary if you are able to clarify and complete the information by responding to the following two points:

1] Is there any requirement for the information published in the leaflet to be accurate?
Rather than referring me to legal guidelines, please would respond in plain English (probably yes or no) as to whether the information in the leaflet is required to be accurate.

2] You state the inclusion of an introduction from the Mayor is an editorial decision and not one based on legislative requirements.
Please can you tell me who made the editorial decision? I understand you may not be able to give name(s) depending on the post(s). If you cannot give name(s), please can you indicate the post(s).

Thank you for your help.

Yours faithfully,

S Thomas

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