Correspondence with Complaints Commissioner Anthony Townsend in relation to review of HFC/HSBC Illegal Card Charges

The Financial Conduct Authority Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear The Financial Conduct Authority,

The FCA has been undertaking a review into illegal charges collected by HFC/HSBC bank on customers in arrears on storecard payments, after an intervention by the Complaints Commissioner Anthony Townsend in 2016 http://nicholaswilson.com/complaints-com...

A review of the HFC/ HSBC case by the FCA was supposed to be published in May 2019.

Please provide relevant letters/ emails/ notes between the FCA and Complaints Commissioner, setting out the FCA's justification for ongoing delays into publishing the findings of its review of illegal HFC/ HSBC overcharging of storecard customers.

Yours faithfully,

Joel M Benjamin

The Financial Conduct Authority

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Freedom of Information, The Financial Conduct Authority

 

Our ref:  FOI6575

 

 

Dear Mr Benjamin

 

We refer to your request of 21 June 2019 under the Freedom of Information
Act 2000 (“the Act”) for the following information:

 

“The FCA has been undertaking a review into illegal charges collected by
HFC/HSBC bank on customers in arrears on storecard payments, after an
intervention by the Complaints Commissioner Anthony Townsend in 2016
[1]http://nicholaswilson.com/complaints-com...

 

A review of the HFC / HSBC case by the FCA was supposed to be published in
May 2019.

 

Please provide relevant letters/ emails/ notes between the FCA and
Complaints Commissioner, setting out the FCA's justification for ongoing
delays into publishing the findings of its review of illegal HFC/ HSBC
overcharging of storecard customers.”

 

Your request has now been considered and we can confirm that we do not
hold any information that falls within the scope of your request, i.e. “….
setting out the FCA’s justification for ongoing delays ...”.  We have been
updating the Commissioner on our and HSBC’s actions in relation to HSBC’s
work to identify and compensate customers who paid an unreasonable debt
collection charge imposed by HFC/JLFS.  We have published updates on our
website on [2]26 April 2019 and [3]11 July 2019, which set out the
position on this matter in as much detail as we are able to provide at
this time.

 

Please note that any information that we would have received from or about
HFC/HSBC is likely to be prohibited from disclosure under section 348 of
the Financial Services and Markets Act 2000 (“FSMA”) as it would be
confidential information received for the purposes of carrying out our
regulatory functions and supervision of those firms.  Further details of
what information we can and cannot provide, can be found on our website
[4]here.

 

Yours sincerely

 

 

Information Disclosure Team

Financial Conduct Authority

 

 

Your rights under the Act

 

If you are unhappy with the decision made in relation to your request, you
have the right to request an internal review.  If you wish to exercise
this right you should contact us within 40 working days of the date of
this response.

 

If you are not content with the outcome of the internal review, you also
have a right of appeal to the Information Commissioner at Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.  Telephone: 01625 545 700.  Website: [5]www.ico.org.uk

 

 

 

 

 

 

 

 

This communication and any attachments may contain personal information.
For more information about how and why we use personal information and who
to contact with any queries about this, please see our privacy notices:
FCA Privacy Notice (https://www.fca.org.uk/data-protection) and PSR
Privacy Notice
(https://www.psr.org.uk/cookies-privacy-a...).

This communication and any attachments contain information which is
confidential and may be subject to legal privilege. It is for intended
recipients only. If you are not the intended recipient you must not copy,
distribute, publish, rely on or otherwise use it without our consent. Some
of our communications may contain confidential information which it could
be a criminal offence for you to disclose or use without authority. If you
have received this email in error please notify [email address]
immediately and delete the email from your computer. Further information
on the classification and handling of FCA information can be found on the
FCA website
(http://www.fca.org.uk/site-info/legal/fc...).

The FCA (or, if this email originates from the Payment Systems Regulator
Limited, the FCA on behalf of the Payment Systems Regulator Limited / the
Payment Systems Regulator Limited) reserves the right to monitor all email
communications for compliance with legal, regulatory and professional
standards.

This email is not intended to nor should it be taken to create any legal
relations or contractual relationships. This email has originated from the
Financial Conduct Authority (FCA), or the Payment Systems Regulator
Limited.

The Financial Conduct Authority (FCA) is registered as a limited company
in England and Wales No. 1920623. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

The Payment Systems Regulator Limited is registered as a limited company
in England and Wales No. 8970864. Registered office: 12 Endeavour Square,
Stratford, London, E20 1JN, United Kingdom

Switchboard 020 7066 1000

Web Site http://www.fca.org.uk (FCA); http://www.psr.org.uk (the Payment
Systems Regulator Limited)

References

Visible links
1. http://nicholaswilson.com/complaints-com...
2. file:///tmp/you%20should%20be%20aware%20that%20any%20information%20that%20the%20FSA%20has%20received%20from%20or%20about%20a%20firm%20i.e.%20MF%20Global%20or%20any%20of%20its%20affiliates,%20is%20likely%20to%20be%20prohibited%20from%20disclosure%20under%20section%20348%20of%20the%20Financial%20Services%20and%20Markets%20Act%202000%20as%20it%20would%20be%20confidential%20information%20received%20for%20the%20purposes%20of%20carrying%20out%20our%20regulatory%20functions%20and%20supervision%20of%20those%20firms%20and%20individuals.
3. https://www.fca.org.uk/news/press-releas...
4. https://www.fca.org.uk/freedom-informati...
5. http://www.ico.org.uk/