Copy of complaints

North London Waste Authority did not have the information requested.

Dear North London Waste Authority,

Please can you send me copies of all complaints made against Clyde Loakes and the response from the NLWA inc who wrote the response.

Thank you.

Yours faithfully,

Charles Edwards

POST, North London Waste Authority

Dear Charles Edwards,

Thank you for your Freedom of Information request below.

This has been passed to our legal and Governance team to respond.

Kind regards

Ann

Ann Baker
Strategy and Policy Manager

020 8489 5731
1B, Berol House 25 Ashley Road, Tottenham Hale, London, N17 9LJ
nlwa.gov.uk

show quoted sections

Dear POST,

Any news on my request?

Yours sincerely,

Charles Edwards

Dear North London Waste Authority,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of North London Waste Authority's handling of my FOI request 'Copy of complaints'.

Dear North London Waste Authority,

Please can you send me copies of all complaints made against Clyde Loakes and the response from the NLWA inc who wrote the response.

Thank you.

Yours faithfully,

Charles Edwards

Your authority should have responded by the 26th Jan 2021.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Charles Edwards

Herridge Barbara, North London Waste Authority

5 Attachments

Dear Sir,

 

Thank you for your request for information relating to copies of
complaints, which we received on 23 December 2020.  This email is to
acknowledge receipt of your request. Your request has been allocated the
reference number 2020-93 and is being handled under the Environmental
Information Regulations (EiR) 2004*.

 

We are aware that a response should have been issued by 26 January and
that you have requested an internal review as a result. We apologise for
the delay in replying to you, and aim to issue a response by the end of
this week.

 

If you have any queries about this request please do not hesitate to
contact me. We would be grateful if you could quote the reference number
above in any future communications.

 

Thank you.

 

Yours sincerely

Barbara Herridge

 

* Given the nature of our activities and the fact that environmental
information is interpreted quite broadly we generally answer information
requests under the Environmental Information Regulations rather than the
Freedom of Information Act. Further detail is available at:
https://ico.org.uk/media/for-organisatio...

 

Barbara Herridge

External Relations Manager and Data Protection Officer

 

020 8489 5654  | [1]07814 669142
1B, Berol House 25 Ashley Road, Tottenham Hale, London, N17 9LJ
[2]nlwa.gov.uk
[3]facebook [4]twitter [5]linkedin [6]instagram

 

[7]facebook

 

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the NLWA system
administrator immediately and delete this e-mail from your system.
Although this e-mail and any attachments are believed to be free of any
virus or other defect which might affect any computer or system into which
they are received and opened, it is the responsibility of the recipient to
ensure they are virus free and no responsibility is accepted for any loss
or damage from receipt or use thereof. All communications sent to or from
external third party organisations may be subject to recording and/or
monitoring in accordance with relevant legislation.

References

Visible links
1. file:///tmp/tel:07881%20112233
2. https://www.nlwa.gov.uk/
3. https://www.facebook.com/connectNLWA/
4. https://twitter.com/connectNLWA
5. https://www.linkedin.com/company/north-l...
6. https://www.instagram.com/connectnlwa/
7. http://nlwa.gov.uk/

Barbara Herridge,

 

Thank you for contacting North London Waste Authority (NLWA).

This automated email confirms that we have added your contact details to
the information request and complaint handling system we use, called
Vuelio. We only use your personal data to help us to respond to your
query, which is one of our public tasks; and we will process your data in
line with our privacy policy. For further details please see our website
at  [1]https://www.nlwa.gov.uk/data-protection

For more information about how Vuelio’s system protects your personal data
please see: [2]https://www.vuelio.com/uk/privacy-policy/

This email will be sent to you when you are first logged into the system,
and you will not receive further emails with this information if you have
future communications with NLWA.  

If you have any queries about approach to data protection please contact
our Data Protection Officer, Barbara Herridge
at [email address] or call 020 8489 5654.

Thank you.

 

References

Visible links
1. https://www.nlwa.gov.uk/data-protection
2. https://www.vuelio.com/uk/privacy-policy/

Herridge Barbara, North London Waste Authority

6 Attachments

Please find attached our response to the above information request.

 

Yours sincerely

 

 

Barbara Herridge

External Relations Manager and Data Protection Officer

 

020 8489 5654  | [1]07814 669142
1B, Berol House 25 Ashley Road, Tottenham Hale, London, N17 9LJ
[2]nlwa.gov.uk
[3]facebook [4]twitter [5]linkedin [6]instagram

 

[7]facebook

 

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the NLWA system
administrator immediately and delete this e-mail from your system.
Although this e-mail and any attachments are believed to be free of any
virus or other defect which might affect any computer or system into which
they are received and opened, it is the responsibility of the recipient to
ensure they are virus free and no responsibility is accepted for any loss
or damage from receipt or use thereof. All communications sent to or from
external third party organisations may be subject to recording and/or
monitoring in accordance with relevant legislation.

References

Visible links
1. file:///tmp/tel:07881%20112233
2. https://www.nlwa.gov.uk/
3. https://www.facebook.com/connectNLWA/
4. https://twitter.com/connectNLWA
5. https://www.linkedin.com/company/north-l...
6. https://www.instagram.com/connectnlwa/
7. http://nlwa.gov.uk/

Dear Herridge Barbara,

Thanks for the complaints from 2020-21. By the sounds of it you have more from the previous years. Are you kindly able to forward those to me please?

I did notice that none of the behavioural issues highlighted in the complaints were addressed in any of the responses and were not once mentioned. Why is that?

Yours sincerely,

Charles Edwards

Dear North London Waste Authority,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of North London Waste Authority's handling of my FOI request 'Copy of complaints'.

I was asked if I wanted complaints dated prior to 2020 and I replied immediately. The original request was made 2 months ago.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Charles Edwards

Herridge Barbara, North London Waste Authority

6 Attachments

Dear Requestor

 

Please find attached a response to your information request.

 

Your sincerely

Barbara Herridge

 

Barbara Herridge

External Relations Manager

 

020 8489 5654  | [1]07814 669142
1B, Berol House 25 Ashley Road, Tottenham Hale, London, N17 9LJ
[2]nlwa.gov.uk
[3]facebook [4]twitter [5]linkedin [6]instagram

 

[7]facebook

 

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the NLWA system
administrator immediately and delete this e-mail from your system.
Although this e-mail and any attachments are believed to be free of any
virus or other defect which might affect any computer or system into which
they are received and opened, it is the responsibility of the recipient to
ensure they are virus free and no responsibility is accepted for any loss
or damage from receipt or use thereof. All communications sent to or from
external third party organisations may be subject to recording and/or
monitoring in accordance with relevant legislation.

References

Visible links
1. file:///tmp/tel:07881%20112233
2. https://www.nlwa.gov.uk/
3. https://www.facebook.com/connectNLWA/
4. https://twitter.com/connectNLWA
5. https://www.linkedin.com/company/north-l...
6. https://www.instagram.com/connectnlwa/
7. http://nlwa.gov.uk/