‘Conversations’ with Ofgem re Biomass no 2 in Barry

Corff Adnoddau Naturiol Cymru Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Natural Resources Body for Wales,

Please supply all correspondence, letters emails, notes of meetings and phone calls with Ofgem, re Biomass No 2 or Port of Barry Biomass gasification plant.

Yours faithfully,

Cheryl Ockerby

Dear Natural Resources Body for Wales,

Not had an acknowledgement regarding this.

Yours faithfully,

Cheryl Ockerby

Access to Information Team, Corff Adnoddau Naturiol Cymru

Diolch ichi am eich cais am wybodaeth. Pwrpas yr e-bost hwn yw cydnabod
ein bod wedi derbyn eich cais.

Bydd y Tîm Mynediad at Wybodaeth yn ymateb i'ch cais cyn gynted ag y bo
modd, a dim hwyrach nag 20 diwrnod gwaith ar ôl derbyn eich cais.

Croesewir gohebiaeth yn Gymraeg a byddwn yn ymateb yn Gymraeg, heb i hynny
arwain at oedi.

 ------------------------------------------------------------------------------------------------------------

 

Thank you for your request for information, this email is to acknowledge
that we have received your request.

The Access to Information Team will respond to your request as soon as
possible and no later than 20 working days from when we received your
request.

Correspondence in Welsh is welcomed and we will respond in Welsh without
it leading to a delay.

 

Access to Information Team, Corff Adnoddau Naturiol Cymru

Good morning Cheryl,

Thank you for bringing this to our attention.

I have looked on our system and can see that your request hasn’t been logged. I've done an advanced search of the inbox and cannot find the initial request.

I've had a look at the what do they know page for this request and I can see that there was no automated response to the initial email from then 18/10/19.

What I can't see on the site is to which email you sent the request - could you check that for me?

At this stage as I have no evidence of the request being received on the 18th October I will log the request as received on 5th November.

I can change this date if it was received in the business on the 18th.

Kind regards,

Sera Jones
Cymorth Technegol Cyswllt Cyfoeth / Customer Hub Technical Support
Cwsmeriaid, Cyfathrebu a Gwybodaeth / Customer, Communications and Information Directorate
Ffôn/Tel: 0300 065 4168
E-bost/E-mail:[email address]/[email address]
Gwefan / Website:http://www.cyfoethnaturiolcymru.gov.uk//...
Twitter:twitter.com/NatResWales
Facebook: facebook.com/nNatResWales
Siaradwraig Cymraeg

Croesewir gohebiaeth yn Gymraeg a byddwn yn ymateb yn Gymraeg, heb i hynny arwain at oedi

Correspondence in Welsh is welcomed, and we will respond in Welsh without it leading to a delay

dangos adrannau a ddyfynnir

Access to Information Team, Corff Adnoddau Naturiol Cymru

Dear Cheryl,

Thank you for your recent request for information.

This request has been allocated Access to Information Request Number ATI-18432a.

Natural Resources Wales will respond to your request for information in line with the Environmental Information Regulations (EIR) 2004.

We will respond to your request as soon as possible and no later than 20 working days from when we received your request. We will contact you as soon as possible should we need to clarify your request. Any information that takes less than 2 ½ days to compile will be free. If it takes longer than this we will consult you before taking further action.
We will be retaining your personal details along with your request in a database for the purpose of recording progress and monitoring our performance Any Information disclosed under the Freedom of Information Act (2000) or Environmental Information Regulations (2004) will be listed in the Natural Resources Wales disclosure log on our web site.

We will only use this personal data in accordance with the General Data Protection Regulation to deal with your request and any matters that arise from it.
If you have any further queries or concerns, please contact [email address]. See our Privacy Policy which describes how we collect use and share your information,

If you have any further queries or concerns, please contact us on the details below. I would be grateful if you would use the ATI Request number in all future correspondence.

Regards,

Sera Jones
Cymorth Technegol Cyswllt Cyfoeth / Customer Hub Technical Support
Cwsmeriaid, Cyfathrebu a Gwybodaeth / Customer, Communications and Information Directorate
Ffôn/Tel: 0300 065 4168
E-bost/E-mail:[email address]/[email address]
Gwefan / Website:http://www.cyfoethnaturiolcymru.gov.uk//...
Twitter:twitter.com/NatResWales
Facebook: facebook.com/nNatResWales
Siaradwraig Cymraeg

Croesewir gohebiaeth yn Gymraeg a byddwn yn ymateb yn Gymraeg, heb i hynny arwain at oedi

Correspondence in Welsh is welcomed, and we will respond in Welsh without it leading to a delay

Access to Information Team

dangos adrannau a ddyfynnir

Gadawodd Richard Taylor anodiad ()

The request was received by the Natural Resources Body for Wales' mail server.  We indicate this with the green tick on the outgoing message, you can click on "delivered" for more details. Our green tick is hopefully as good as, if not better, than recorded delivery via the post, and we are an independent third party who can testify that your request was sent, and delivered.

The Natural Resources Body for Wales' mail server responded to WhatDoTheyKnow.com handing it your message with a "250" response which means it has been received OK.   https://tools.ietf.org/html/rfc5321 A message ID of 25482040972312 was issued and their email server told ours that it had "Queued mail for delivery".

The Natural Resources Body for Wales are using a mail server under the domain "mail.protection.outlook.com". It appears possible this an email filtering system and the Natural Resources Body for Wales may be misusing it or it may be misconfigured, if they're losing legitimate emails.

--
Richard - WhatDoTheyKnow.com volunteer

Dear Natural Resources Body for Wales,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Natural Resources Body for Wales's handling of my FOI request '‘Conversations’ with Ofgem re Biomass no 2 in Barry'.

I have been notified that this request was not received when I sent it and querying the email address it was sent to. What do they know have confirmed the request was received by yourselves on the 18th of October. It seems strange that follow up requests from what do they know have been received by you with no query about which email address they’ve been sent to. I would appreciate if this request could be dealt with as soon as possible as the information should have been with me by the 15th of November. Even my follow up to say I hadn’t received an acknowledgement took 8 days to reply to. If there is a problem I will contact the information commissioner.

Thank you

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Cheryl Ockerby

Access to Information Team, Corff Adnoddau Naturiol Cymru

Good morning Cheryl,

At this stage, as you have not yet received the response to your request, you are unable to appeal the response. Once this has been sent to you, you are free to appeal.

What you are able to do, if you are dissatisfied with the way your request has been dealt with, is make a complaint.

Our complaints procedure can be found online > https://naturalresources.wales/about-us/...

So that you are aware I have asked our ICT department to look into why your initial request was not received in our inbox.

Kind regards,

Sera Jones
Cymorth Technegol Cyswllt Cyfoeth / Customer Hub Technical Support
Cwsmeriaid, Cyfathrebu a Gwybodaeth / Customer, Communications and Information Directorate
Ffôn/Tel: 0300 065 4168
E-bost/E-mail:[email address]/[email address]
Gwefan / Website:http://www.cyfoethnaturiolcymru.gov.uk//...
Twitter:twitter.com/NatResWales
Facebook: facebook.com/nNatResWales
Siaradwraig Cymraeg

Croesewir gohebiaeth yn Gymraeg a byddwn yn ymateb yn Gymraeg, heb i hynny arwain at oedi

Correspondence in Welsh is welcomed, and we will respond in Welsh without it leading to a delay

dangos adrannau a ddyfynnir

Access to Information Team, Corff Adnoddau Naturiol Cymru

1 Atodiad

Afternoon Cheryl,

 

Please find attached the response to your request.

 

Kind regards,

 

Sera Jones

Cymorth Technegol Cyswllt Cyfoeth / Customer Hub Technical Support
Cwsmeriaid, Cyfathrebu a Gwybodaeth / Customer, Communications and
Information Directorate
Ffôn/Tel: 0300 065 4168
E-bost/E-mail:[1][email address]/[2][email address]
Gwefan /
Website:[3]http://www.cyfoethnaturiolcymru.gov.uk//...

Twitter:[5]twitter.com/NatResWales
Facebook: [6]facebook.com/nNatResWales

Siaradwraig Cymraeg

 

Croesewir gohebiaeth yn Gymraeg a byddwn yn ymateb yn Gymraeg, heb i hynny
arwain at oedi

 

Correspondence in Welsh is welcomed, and we will respond in Welsh without
it leading to a delay

 

References

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2. mailto:[email address]
3. http://www.cyfoethnaturiolcymru.gov.uk/
4. http://www.naturalresourceswales.gov.uk/
5. http://www.twitter.com/NatResWales
6. http://www.facebook.com/nNatreswales