Dear Thomas

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

I acknowledge your request for information received on 22.10.18.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt, or containing a reference to a third party.

For your information, the Act defines a number of exemptions that may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

There may be a fee payable for this information. This will be considered
and you will be informed if a fee is payable. In this event the fee must
be paid before the information is processed and released. The 20 working
day time limit for responses is suspended until receipt of the payment.

If required, the information may be provided in paper copy, normal font
size. If you would prefer an alternative format, e.g. language, audio,
large print, etc. then please let me know.

Unless otherwise stated, the information provided in response to this
request is made available under the Open Government Licence:
[1]http://www.nationalarchives.gov.uk/doc/o...

If you have any queries or concerns then please contact:

Service Information Team

Leicestershire Fire and Rescue Service

12 Geoff Monk Way,

Birstall,

Leicester,

LE4 3BU

Telephone:       0116 2872241

Email:                 [2][email address]

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone:       01625 545 700

[3]www.informationcommissioner.gov.uk

Yours sincerely

Paul Botterill

Data Manager

Service Information Team

Leicestershire Fire and Rescue Service

12 Geoff Monk Way
Birstall

LE4 3BU

T: 0116 287 2241

 safer people, safer places

dangos adrannau a ddyfynnir

Dear Enquirer,

Your request for information has been processed under the Freedom of
Information (FOI) Act 2000.

The first duty of the Fire and Rescue Service in responding to your
request is to inform you whether or not the Service holds the information
you have requested.

I can confirm that Leicestershire Fire and Rescue Service does hold the
information.

In response to your request, I can confirm as follows:-

1.   Who is the provider of your Computer Aided Dispatch (CAD), Integrated
Communication Control System (ICCS), Station end equipment, mobile data
devices, and mobile data application solutions (brand, model etc)?

Systel SA, 17/18 Rue Leverrier Z.I de Belle Aire -B.P. 40031, 17442 Aytre,
France.

2.   What is the cost of the Contract for Computer Aided Dispatch(CAD) and
Integrated Communication Control System  (ICCS), Station end equipment
(used at the fire station), mobile data devices, and mobile data
application solutions1 with maintenance, support, and integration?

The maximum total charges payable by the customers under the contract are;
£4,000,000 for the system, implementation and integration, the maximum
service charges over 7 years are £3,400,000, these costs are split between
the three FRS's in the buying consortium. The charges for the
implementation and support are not disaggregated beyond the figures
quoted, therefore cannot be attributed to individual line items as
described.

3.   How long is the contract period and is it completely paid by the
South Yorkshire FRS  or by the buying consortium?

Leicestershire Fire Service is not South Yorkshire FRS nor is it part of a
Buying consortium with South Yorkshire FRS. 

The contract LFRS are party to is 7 years with an option to extend for a
further 3.

4.   How many months did it take to implement the complete solution after
awarding the tender?

26 months.

5.   Please provide the breakdown of price according to ICSS, CAD(computer
aided dispatch), Station end equipment, mobile data devices, and mobile
data application?

The service for all of the elements described are part of a managed
service and are not itemised, therefore the costs per element cannot be
provided.

6.   Was the expected time from a contract awarded to go-live had been
met? If the time did not meet then please provide the reasons for the
delay.

No, The reasons for delay were:
• A difference in understanding and expectations between the supplier and
the customer of the functionality contained within the functional design
document provided by Systel FR in the tender response.
• Changes in Key staff during the Tendering and Project delivery phases at
the three FRS’s and Systel FR, due to staff moves, promotions, changes in
organisational design, retirements and leavers.
• Differences in the UK and French Firefighting deployment models, which
were not understood during the procurement phase.  These differences led
to the supplier re-writing elements of the CAD product, which the supplier
had not foreseen.
• The data centre operating model was changed from 2 data centres to three
at the request of the FRS’s immediately prior to contract award,
increasing the complexity of the design of the CAD systems resilience
model.
• Changes requested by the three FRS’s in the CAD system operating
resilience requirements after contract award.
• Differing expectations and understanding of the MDT functionality
requirements agreed in the contract.
• Delays in the contract negotiations with Airwave leading to delays in
the installation and configuration of the SAN-H at Derbyshire FRS.
• Moves of Derbyshire and Leicestershire FRS HQ’s during the project
period reducing FRS staff availability to the implementation project.
• The three FRS’s committing staff to various internal projects limiting
their availability to the implementation project.
• The quality of the product descriptions provided by Systel FR for some
of the functional requirements did not meet FRS expectations and required
reworking.
• Strike action by operational employees in December 2013 impacted on
availability of FRS staff to complete tasks
• Delays in FRS’s providing functional specifications for modifications to
Systel FR.
• Changes in ways of working not being conveyed to or understood by Systel
FR leading to delays in delivery of solutions to match FRS ways of working
• The contract is shared between Leicestershire Fire & Rescue Service
(LFRS), Derbyshire Fire & Rescue Service (DFRS) and Nottinghamshire Fire &
Rescue Service (NFRS)

7.   Is there a correlation between purchasing a non-UK-made solution and
delays?

There is no documentary evidence nor analysis by LFRS , of implementing a
different CAD solution provided by a UK based company as a comparator to
enable this question to be answered.

Any answer would be conjecture and therefore inappropriate to answer under
the Freedom of Information Act.

Unless otherwise stated, the information provided in response to this
request is made available under the Open Government Licence:
[1]http://www.nationalarchives.gov.uk/doc/o...

If you are unhappy with the way your request for information has been
handled, you can request an internal review within 40 working days of us
issuing the original response.  Please submit requests in writing,
including your grounds for a review, to the Data Protection Officer,
 Leicestershire Fire & Rescue Service, Fire Service Headquarters, 12,
Geoff Monk Way, Birstall, Leicester, LE4 3BU or by telephone on 0116 287
2241 or email to [2][email address]

If you remain dissatisfied with the handling of your request or complaint,
you have the right of appeal to the Information Commissioner at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, telephone 0303 123 1113 (local rate) or 01625 545 745.
 Website [3]www.ico.org.uk. There is no charge for making an appeal.

Regards

Maria Fiorino

Coordinator

Service Information

Leicestershire Fire and Rescue Service

12 Geoff Monk Way

Birstall

Leicester

LE4 3BU

safer people, safer places

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References

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