Contractors treating people with dignity and respect

Bill Harrop made this Rhyddid Gwybodaeth request to Northwards Housing Limited

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Roedd y cais yn rhannol lwyddiannus.

Dear Northwards Housing Limited,

As the nature of your business is related to people, their lives and homes, and as said people have protections to ensure they are not unduly disturbed enshrined in legislation, I would like to know:

What, if any clauses/stipulations/policy (or any other wording that could reasonably be expected to have the same meaning) you have in any contract arrangements (pre and post award) with any and all external companies that do any work, from day to day repairs to major refurbishment works on your behalf to ensure these protections are met, and people’s lives are not disrupted unnecessarily.

Any vetting/training required/provided to ensure anybody employed to carry out work in occupied dwellings is aware of the diversity they will encounter and are able to act with respect and dignity in these circumstances.

How said clauses/stipulations are monitored/recorded, and any consequences faced by those that do not meet or comply with them.

Yours faithfully,

Bill Harrop

Gadawodd Richard Taylor anodiad ()

A single character mistake in the title has been corrected.

--
Richard - WhatDoTheyKnow.com volunteer

Dear Northwards Housing Limited,

I am yet to receive a reply to this request.
https://www.whatdotheyknow.com/request/c...
I was expecting a reply by July 1st 2021, as covered by legislation.

Will you provide an explanation for, and indication of length of the delay please.

Yours faithfully,

Bill Harrop

Yvette Newton, Northwards Housing Limited

Dear Mr Harrop,

Further to your request below I can confirm that unfortunately I was never forwarded the original email request that you submitted. Firstly let me apologise for this and the lack of any response. I am looking into what happened with the request.

Following on from your reminder I am now looking into your FOI and will need to speak to the relevant Team. I will post a response as soon as possible.

Kind Regards

Yvette Newton
Northwards Housing

Yvette Newton
Governance, Risk & Compliance Manager
Business Services
NORTHWARDS HOUSING
Hexagon Tower, Crumpsall Vale, Blackley, Manchester, M9 8GQ

0161 720 5877
07706 869 415

www.northwardshousing.co.uk
Registered Company number - 05435061

Please consider the environment - do you really need to
print this email?

Northwards Housing - a not for profit arms length management company managing City Council homes in North Manchester.

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dangos adrannau a ddyfynnir

Yvette Newton, Northwards Housing Limited

Dear Mr Harrop,

Further to your Freedom of Information Request I have been informed that In terms of major works that are carried out we have a Customer Care Brief which is incorporated into the contract with all appointed contractors and this is monitored on each scheme through regular meetings with the contractor.

I understand that you have had correspondence with the Design and Delivery Team and they have sent you a copy of the Customer Care Brief document which I hope will give you the answers to your request.

Again please accept my apologises for the delay in responding to this request.

Kind Regards

Yvette

Yvette Newton
Governance, Risk & Compliance Manager
Business Services
NORTHWARDS HOUSING
Hexagon Tower, Crumpsall Vale, Blackley, Manchester, M9 8GQ

0161 720 5877
07706 869 415

www.northwardshousing.co.uk
Registered Company number - 05435061

Please consider the environment - do you really need to
print this email?

Northwards Housing - a not for profit arms length management company managing City Council homes in North Manchester.

Confidentiality: This e-mail and attachments are intended for the
above named only and may be confidential. If you have received this in error please notify the sender immediately then permanently delete the message from your computer.

Viruses: We have taken steps to ensure that this e-mail and
attachments are free from any computer viruses. However, we advise that the recipient should carry out their own checks to confirm this. We cannot be held responsible for any loss or damage caused by virus infection.