Content filtering software

Roedd y cais yn rhannol lwyddiannus.

Jennifer Gallagher

Dear East Sussex County Council,

I would like to make a request for the following information under the Freedom of Information Act (2000).

1. Do you employ the use of content filtering software on the PCs based in your libraries which are connected to the internet and intended for use by the users of your library?

If answer to 1. is “yes”, please:

2. Provide the name and annual cost of the content filtering software.

3. Provide a full list of the categories of websites blocked (e.g. “pornography, gambling, phishing etc.”). If these differ according to the user profile accessing the PC (e.g. child, student, adult, staff etc.) please provide a full list of categories of websites blocked for each user profile.

4. Confirm whether you also block specific URLs in addition to categories, and provide a complete list of these URLs.

5. Provide the relevant policy document or written documentation which outlines the procedure a user must follow in instances where they would like to gain access to a website that is blocked.

6. From January 2013 until the present day, please provide a list of the URLs where users have requested access to despite them being blocked by the content filtering software.

7. Of the list provided in 6., please detail which URLs access was granted for and which were denied.

I hope the above requests are clear however please do not hesitate to get back in touch if any need clarifying.

Yours faithfully,

Jennifer Gallagher

Freedom of Information, East Sussex County Council

 

 

Dear Ms Gallagher

 

FOI Request ref:  5619 / Content filtering software

 

Thank you for your request for information about the above. Your request
was received on 26/5/2015 and I am dealing with it under the terms of the
Freedom of Information Act 2000.

We always aim to respond as quickly as possible, and in this case will do
so no later than 23/6/2015, which is the 20 working day deadline. The
deadline is counted from the first working day we receive it, not the date
a letter is written / posted or an email sent.

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed in dealing with your request.

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

Amilia Holland

Customer Information Adviser

 

East Sussex County Council

Communities Economy and Transport Directorate

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [1][East Sussex County Council request email]   web: [2]www.eastsussex.gov.uk/foi

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References

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Freedom of Information, East Sussex County Council

Dear Ms Gallagher

 

FOI Request ref:  5619 / Content filtering software

 

Thank you for your request for information about the above, which has been
dealt with under the terms of the Freedom of Information Act 2000 (FOIA).
Your request and our response are set out below. Please note that any
information we provide is subject to the copyright and reuse of
information terms and conditions set out at the bottom of this email.

 

REQUEST

 

I would like to make a request for the following information under the
Freedom of Information Act (2000).

 

1. Do you employ the use of content filtering software on the PCs based in
your libraries which are connected to the internet and intended for use by
the users of your library?

 

If answer to 1. is “yes”, please:

 

2. Provide the name and annual cost of the content filtering software.

 

3. Provide a full list of the categories of websites blocked (e.g.
“pornography, gambling, phishing etc.”). If these differ according to the
user profile accessing the PC (e.g. child, student, adult, staff etc.)
please provide a full list of categories of websites blocked for each user
profile.

 

4. Confirm whether you also block specific URLs in addition to categories,
and provide a complete list of these URLs.

 

5. Provide the relevant policy document or written documentation which
outlines the procedure a user must follow in instances where they would
like to gain access to a website that is blocked.

 

6. From January 2013 until the present day, please provide a list of the
URLs where users have requested access to despite them being blocked by
the content filtering software.

 

7. Of the list provided in 6., please detail which URLs access was granted
for and which were denied.

 

RESPONSE

 

1. Yes (not installed on end device but uses an internet proxy server)

 

If answer to 1. is “yes”, please:

 

2. We are unable isolate Websense filtering charges for just libraries,
but the total contract value for the current three year period of Websense
was £100,495 including the entire public and corporate network.

 

3.

Adult Accounts

o Adult Material
o Adult Content
o Nudity
o Sex
o Entertainment  (root category not blocked)
o Media File Download
o Extended Protection
o Dynamic DNS
o Elevated Exposure
o Emerging Exploits
o Suspicious Content
o Gambling
o Illegal or Questionable
o Information Technology (root category not blocked)
o Hacking
o Proxy Avoidance
o Web and Email Spam
o Parked Domain
o Security
o Advanced Malware Command and Control
o Advanced Malware Payloads
o Bot Networks
o Compromised Websites
o Custom-Encrypted Uploads
o Files Containing Passwords
o Keyloggers
o Malicious Embedded iFrame
o Malicious Embedded Link
o Malicious Web Sites
o Mobile Mailware
o Phishing and Other Frauds
o Potentially Exploited Documents
o Potentially Unwanted Software
o Spyware
o Suspicious Embedded Link
o Violence

Custom URLs

o Go.sky.com/vod/page/tvlistings.do
o News.sky.com/#watchlive
o Watchlive.channel4.com

Child  Accounts (as above plus)

o Internet Communication (root category not blocked)
o Web Chat
o Society and Lifestyles
o Personals and Dating

Custom URLs

o Secondlife.com
o Cybertown.com
o Gameseverytime.com
o Totaljerkface.com
o Virtualibiza.com

 

4. Listed above

 

5. Management of the allowed/blocked internet categories are controlled by
the council’s ICT department and the Library and Information Service.

ICT will restrict any internet access that it believes poses a direct risk
to the confidentiality, integrity or availability of the council’s
networks or the information processed within them. ICT will also restrict
any internet access that may result in the council breaching the
Copyright, Designs and Patents Act or any other regional law or directive.

The Library and Information Service will consider and restrict access to
sites that are deemed inappropriate to access in a public library for that
age group.

Access to the internet within libraries is split into three categories:
Adult, Child and Walled Garden. The Walled Garden access is mainly for use
by children under eight and only permits access to listed sites determined
by the library service in line with planned activities.  

Customers have to agree to an Acceptable Use Policy prior to using the
internet in libraries.

There is no policy documented for members of the public to request access
to a website. The service user should request the requirement with the
library staff who will the escalate it as required.

6. We only keep internet logs for 1 year.  There are 1,268,442 URL’s
blocked within this period. Section 12 FOIA 2000 provides that a public
authority is not obliged to comply with a request for information if it
estimates that meeting the request would exceed the appropriate cost
limit.  This ‘appropriate limit’ is set out in the Freedom of Information
and Data Protection (Appropriate Limit and Fees) Regulations 2004. The
‘appropriate limit’ for non Central Government public authorities is
currently set at £450. In relation to staff time, this is calculated at a
rate of £25 per member of staff per hour. This effectively equates to a
time limit of 18 staff hours.

 

To ensure an effective assessment of the time it would take to respond to
your request, I have asked the relevant officer to estimate how long it
would take for them to identify and locate the information you seek. The
estimate for responding to your request exceeds 18 hours and therefore
exceeds the ‘appropriate limit’. Where a public authority estimates that
responding to the request would exceed the appropriate limit, there is no
obligation on the public authority to carry out searches up to the 18 hour
limit.  Section 12 effectively removes the information from the scope of
the duty to disclose altogether.

 

I am therefore refusing to answer this part of your request under the
provisions of Section 12 FOIA 2000.

 

Under the terms of the FOIA 2000 you are entitled to refine the
information that you are seeking.  The County Council would then
reconsider the request to determine whether it could provide the
information within the appropriate limit

 

7. None were granted additional access by ESCC (some may have been
re-categorised by Websense  but we are unable to report on those changes).

 

 

 

I hope that this answers your enquiry. If you believe that the County
Council has not complied with the FOI Act in responding to your request,
you may ask for an internal review. If you wish to do so, please set out
the grounds of your appeal in writing to:

 

Philip Baker, Assistant Chief Executive, East Sussex County Council,
County Hall, St Anne’s Crescent, Lewes, East Sussex. BN7 1UE.

or by email to him at [1][email address]

 

Please quote the FOI reference number in any communication regarding this
particular request.

 

If you are not content with the outcome of the internal review, you then
have the right to apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the County Council’s internal review procedure
as described in the previous paragraph. The Commissioner can be contacted
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113.  [2]www.ico.org.uk

 

Yours sincerely

 

Jeremy Coleman

Customer Information Officer

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913

email: [3][East Sussex County Council request email]   web: [4]www.eastsussex.gov.uk/foi

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Copyright and Re-Use of information

1. Providing you with documents under the Freedom of Information Act does
not give you an automatic right to re-use those documents in a way that
would infringe copyright – for example by making multiple copies, or by
publishing / issuing copies to the public.

2. Copyright in the information is owned by East Sussex County Council
and/or its contractor(s) unless otherwise stated. Brief extracts of the
material can be reproduced under the “fair dealing” provisions of the
Copyright Design and Patents Act 1988 (S.29 and S.30) for the purposes of
research for non-commercial purposes, private study, criticism, review and
news reporting.

3. We do not give permission for this information to be used for the
purposes of direct marketing.

4. If you wish to use this information then, in accordance with the
Regulations on the Re-use of Public Sector Information 2005, you must
first ask our permission. Such re-use may or may not involve the granting
of a licence and the application of a Fee.

 

 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy
it to anyone else.

E-mail is not a secure communications medium. Please be aware of this
when replying. All communications sent to or from the County Council
may be subject to recording and/or monitoring in accordance with
relevant legislation.

Although East Sussex County Council has taken steps to ensure that this
e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
appropriate checks are made.

You can visit our website at http://www.eastsussex.gov.uk

References

Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[East Sussex County Council request email]
4. http://www.eastsussex.gov.uk/foi