Contact Centre management system

The request was successful.

Dear Fermanagh and Omagh District Council,

1. What Software Systems or Hardware are currently used by the Council (please identify each system if more than one is used) for:
- Contact Centres?
- Telephony?
- Privileged Access Management?
2. When do the contracts expire for each software system?
3. Do you have any planned changes or upgrades of the software currently used? If so, when?
4. If you do not have a system how are the programmes and projects managed currently?
5. Who is the person responsible for the identified Software Systems? Please provide full name, title and contact information if possible.

Yours faithfully,

M. L. Wade

Nicola Nugent, Fermanagh and Omagh District Council

I wish to acknowledge receipt of the above Freedom of Information request.
A response will be issued on or before 14 November 2022.
Nicola Nugent

PA to the Director of Corporate Services & Governance

Fermanagh and Omagh District Council

Tel: 0300 303 1777 Extension: 20210

Direct Line: 028 8225 6203

Textphone: 028 8225 6216

[1]www.fermanaghomagh.com

[2][IMG][3][IMG][4][IMG]  [5][IMG]  [6][IMG]
[7][IMG]

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From: M. L. Wade <[FOI #907677 email]>
Sent: 14 October 2022 04:58 PM
To: Freedom of Information <[Fermanagh and Omagh District Council request email]>
Subject: Freedom of Information request - Contact Centre management system
 
Dear Fermanagh and Omagh District Council,

1.      What Software Systems or Hardware are currently used by the
Council (please identify each system if more than one is used) for:
-       Contact Centres?
-       Telephony?
-       Privileged Access Management?
2.      When do the contracts expire for each software system?
3.      Do you have any planned changes or upgrades of the software
currently used? If so, when?
4.      If you do not have a system how are the programmes and projects
managed currently?
5.      Who is the person responsible for the identified Software Systems?
Please provide full name, title and contact information if possible.

Yours faithfully,

M. L. Wade
DISCLAIMER Fermanagh and Omagh District Council W: www.fermanaghomagh.com
T: 0300 303 1777 E: [email address] This electronic message
contains information from Fermanagh and Omagh District Council which may
be privileged or confidential. The information is intended to be for the
sole use of the individual(s) or entity named above. If you are not the
intended recipient be aware that any disclosure, copying, distribution or
use of the contents of this information is prohibited. If you have
received this electronic message in error, please notify us by telephone
or email (to the number or email address above) immediately. Personal
information provided to the Council will be processed in accordance with
current data protection legislation – for more information visit our
privacy section at www.fermanaghomagh.com/your-council/priv...

References

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2. https://www.facebook.com/fermanaghomagh/
3. https://twitter.com/fermanaghomagh?ref_s...
4. https://www.instagram.com/fermanaghomaghdc
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Nicola Nugent, Fermanagh and Omagh District Council

Please find below, highlighted in red, Fermanagh and Omagh District
Council's response to the above FOI request.
Regards
Nicola Nugent

PA to the Director of Corporate Services & Governance

Fermanagh and Omagh District Council

Tel: 0300 303 1777 Extension: 20210

Direct Line: 028 8225 6203

Textphone: 028 8225 6216

[1]www.fermanaghomagh.com

[2][IMG][3][IMG][4][IMG]  [5][IMG]  [6][IMG]
[7][IMG]

══════════════════════════════════════════════════════════════════════════

From: M. L. Wade <[FOI #907677 email]>
Sent: 14 October 2022 04:58 PM
To: Freedom of Information <[Fermanagh and Omagh District Council request email]>
Subject: Freedom of Information request - Contact Centre management system
 
Dear Fermanagh and Omagh District Council,

1.      What Software Systems or Hardware are currently used by the
Council (please identify each system if more than one is used) for:
-       Contact Centres? Not applicable
-       Telephony? Cisco Hardware for physical phones and Cisco Jabber for
softphones and Cisco Unified Communications Manager (infrastructure
backend)
-       Privileged Access Management? Not applicable
2.      When do the contracts expire for each software system? January
2028
3.      Do you have any planned changes or upgrades of the software
currently used? If so, when? No
4.      If you do not have a system how are the programmes and projects
managed currently? For contact centre we use in house systems created in
either Microsoft Excel or Access; For privileged access management regular
house keeping takes place by the ICT team to ensure the right privileges
are assigned to the right people
5.      Who is the person responsible for the identified Software Systems?
Please provide full name, title and contact information if possible. Donal
Cox, ICT Manager, 0300 303 1777

Yours faithfully,

M. L. Wade76484:255845
DISCLAIMER Fermanagh and Omagh District Council W: www.fermanaghomagh.com
T: 0300 303 1777 E: [email address] This electronic message
contains information from Fermanagh and Omagh District Council which may
be privileged or confidential. The information is intended to be for the
sole use of the individual(s) or entity named above. If you are not the
intended recipient be aware that any disclosure, copying, distribution or
use of the contents of this information is prohibited. If you have
received this electronic message in error, please notify us by telephone
or email (to the number or email address above) immediately. Personal
information provided to the Council will be processed in accordance with
current data protection legislation – for more information visit our
privacy section at www.fermanaghomagh.com/your-council/priv...

References

Visible links
1. http://www.fermanaghomagh.com/
2. https://www.facebook.com/fermanaghomagh/
3. https://twitter.com/fermanaghomagh?ref_s...
4. https://www.instagram.com/fermanaghomaghdc
5. https://www.linkedin.com/company/fermana...
6. https://www.youtube.com/channel/UCY2-LdJ...
7. https://s3.amazonaws.com/cdn.freshdesk.c...