Compliance with 20 days

Joseph Clough made this Rhyddid Gwybodaeth request to Nottingham City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Nottingham City Council,

1. Can you please let me know
a. the number of FOI requests which have been received by Nottingham City Council since 1 April 2011
b) The number of these you have failed to respond to within:
i) 20 working days
ii) 30 working days
iii) 40 working days
iv) 50 working days
v) 60 working days
c) Since 1 April 2011, the mean average and median average of the number of days it takes you to respond to a freedom of information request.
d) What are you doing to improve your compliance of responding to Freedom of information requests within 20 days?
e) The longest time it has ever taken you (i.e inclusive of requests before 2011) to respond to a freedom of information request, and what that request was.

Yours faithfully,
Joseph Clough

Gadawodd Joseph Clough anodiad ()

Prior to 1 April 2011, they failed to respond within 20 working days 42% of the time. http://www.whatdotheyknow.com/request/fa... I am interested to see if this has changed

Nottingham City Council

THIS IS AN AUTOMATED ACKNOWLEDGEMENT OF YOUR ENQUIRY

Dear Joseph Clough,

Nottingham City Council acknowledge the receipt of your email.

Your enquiry has been given the reference number IGO/1212. A case officer will be assigned to your request and you will receive a response in due course.

Please note that for requests that fall under the Freedom of Information Act 2000 or the Environmental Information Regulations 2004 you should expect a response within 20 working days commencing the next working day following receipt of your enquiry. For requests that fall under the Data Protection Act 1998 you should expect a response within 40 calendar days from the day your enquiry was received in the Authority.

We trust the above is clear however in the meantime should you have any queries regarding your enquiry please contact this office using the details below.

Regards,

Information Governance
Nottingham City Council
Loxley House
Station Street
Nottingham
NG3 2NG
Tel: 0115 8763855
Email: [Nottingham City Council request email]

From 10 July you can book, pay and enquire about any activity at our leisure centres, including those at Nottingham Tennis Centre, using our new dedicated hotline on 0115 876 1600 (Monday to Friday, 8.30am - 9pm).

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Information Governance, Nottingham City Council

2 Atodiad

Dear Mr. Clough

 

Please see attached our response to your request, together with the
supporting documentation.

 

Kind regards,

 

Ravi Nagra-Kumar

Information Governance Officer

Nottingham City Council | Loxley House | Station Street | Nottingham | NG2
3NG

Tel: 0115 876 3855

 

From 10 July you can book, pay and enquire about any activity at our
leisure centres, including those at Nottingham Tennis Centre, using our
new dedicated hotline on 0115 876 1600 (Monday to Friday, 8.30am - 9pm).

dangos adrannau a ddyfynnir

This e-mail (and any attachments) is confidential and may
contain personal views which are not the views of
Nottingham City Council unless specifically stated.
If you have received it in error, please delete it from
your system, do not use, copy or disclose the information
in any way nor act in reliance on it and notify the sender
immediately. Please note that Nottingham City Council
monitors e-mails sent or received for the purposes of
ensuring compliance with its policies and procedures.
Further communication will signify your consent to this.
The contents of e-mails sent or received may have to be
disclosed if a relevant request is made under current
legislation, such as, but not limited to, the Data Protection
Act 1998 and the Freedom of Information Act 2000

Dear Information Governance,

1) Please provide me with the median average number of working days it takes you to close a freedom of information request - as asked for in my original reuqest. You have provided me with the average (which I assume is the mean average), however I specifically asked for both the median average and the mean average. Are you refusing to answer this? The median average for 1 April 2011 to 31 August 2011 will suffice if the informaiton post- 1 september is too laborious to find.

2) Please provide me with the total number of cases opened 1 April 2011 to 31 August 2011 (ie the data set from which you informed me that you failed to respond to 268 within 20 working days). (I get different vaules calculated if I subtract 1237-768 to if I add together the values for the months in the spreadsheet provided, hence me verifying this amount)

3) You are refusing to answer point 2 in my original request for 1 September 2011 - present. Please answer point 2 for 1 September 2011 to 31st December 2011. This is a much smaller data set and so you should be able to provide values (for 20 days, 30 days, 40 days, etc) in less than 2.5 days. Please also inform me of the total time it takes you to obtain this answer for 1 September 2011 to 31st December 2011.

Yours sincerely,

Joseph Clough

Gadawodd S. Martin anodiad ()

I have sent 4 FOI requests to them this year, of those one was over 40 days and was only responded to when I threatened them with the ICO.

One was denied by claiming it was vexatious, when in fact it was nothing of the sort as it was in response to their employees acting inappropriately. These were all endorsed with video footage posted on the internet, therefore, in the public domain.

My final two have only been answered a couple of days ago, both were over 20 days, and again when I responded with threats of reporting them to the ICO.

From this we can conclude that 75% of my requests were overdue and the remaining 25% were refused.

Gadawodd Joseph Clough anodiad ()

Thanks S.Martin. As we can see from the spreadsheet, since Septmeber 2011 they respond to 31% of FoI requests within the legal limit of 20 working days.

Nottingham City Council

THIS IS AN AUTOMATED ACKNOWLEDGEMENT OF YOUR REQUEST FOR A REVIEW

Dear Joseph Clough,

Nottingham City Council acknowledge the receipt of your email.

Your request for a review of case reference number IGO/1212 has been received and logged. A appropriate officer will be assigned to your request and you will receive a response in due course.

Please note you should expect a response within 20 working days of receipt of your enquiry.

We trust the above is clear however in the meantime should you have any queries regarding your request for a review please contact this office using the details below.

Regards,

Information Governance
Nottingham City Council
Loxley House
Station Street
Nottingham
NG3 2NG
Tel: 0115 8763855
Email: [Nottingham City Council request email]

You can now book, pay and enquire about any activity at our leisure centres, including those at Nottingham Tennis Centre, using our new dedicated hotline on 0115 876 1600 (Monday to Friday, 8.30am - 9pm).

This e-mail message has been scanned for Viruses and Content
and cleared by NetIQ MailMarshal.

This e-mail (and any attachments) is confidential and may
contain personal views which are not the views of
Nottingham City Council unless specifically stated.
If you have received it in error, please delete it from
your system, do not use, copy or disclose the information
in any way nor act in reliance on it and notify the sender
immediately. Please note that Nottingham City Council
monitors e-mails sent or received for the purposes of
ensuring compliance with its policies and procedures.
Further communication will signify your consent to this.
The contents of e-mails sent or received may have to be
disclosed if a relevant request is made under current
legislation, such as, but not limited to, the Data Protection
Act 1998 and the Freedom of Information Act 2000

Dear Nottingham City Council,

Due to a freedom of information request on your monthly monitoring reports that I sent to the ICO, I have found that you have already calculated manually, or by other means, the total number of working days to process requests for many of the requests post-september, and you have compiled them in easily - read lists (For responses sent in January to April). Perhaps, in light of this, you might like to reconsider your claim that it would take 4 days to produce values for the number of responses sent after 20 working days, 30 working days, 40 working days etc.

Furthermore, I am confused by the report for March. In this report in is claimed that the Elite fire request took 275 days to respond to (not 295 days, as you claimed in your responce to my FoI request), whereas a different request took longer : "IGO/11- 8,320
Council Tax & BID accounts in the name of Limited Companies" took 332 days. Please can you explain this to me?

Source: http://www.whatdotheyknow.com/request/12...

Yours faithfully,

Joseph Clough

Dear Nottingham City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request 4 internal reviews of the following:

1)Your handling of my complaint of your handling my FOI request 'Compliance with 20 days'.
2)Your handing of my request for further information regarding NCC's compliance with 20 days.
3) Your handling of my complaints regarding your handling of my FOI request regarding student parking permits. (Your Ref 1011)
4) Your handling of my requests for further information regarding student parking permits (Your Ref 1011).

A full history of my FOI request and all correspondence regarding 1 and 2 is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Joseph Clough

Dear Nottingham City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request internals review of Nottingham City Council's handling of the following:

Your handling of the previous 4 internal reviews / complaints that I have submitted, namely:

"1)Your handling of my complaint of your handling my FOI request
'Compliance with 20 days'.
2)Your handing of my request for further information regarding
NCC's compliance with 20 days.
3) Your handling of my complaints regarding your handling of my FOI
request regarding student parking permits. (Your Ref 1011)
4) Your handling of my requests for further information regarding
student parking permits (Your Ref 1011)."

In total therefore, I am now requesting ten internal reviews, namely: the four listed above, internal reviews of your handling of the four listed above and the two original complaints referred to in points 1 and 3 above.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Joseph Clough

Dear Nottingham City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request 4 internal reviews of Nottingham City Council's handling of my previous 4 requests for internal reviews, sent on 28 August 2012. In total, I am now asking for 10 internal reviews.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Joseph Clough

Dear Nottingham City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request a 4 further individual internal reviews of Nottingham City Council's handling of the following.

20 Working days ago (26th September), I sent you the message:

"I am writing to request internals review of Nottingham City
Council's handling of the following:

Your handling of the previous 4 internal reviews / complaints that
I have submitted, namely:

"1)Your handling of my complaint of your handling my FOI request
'Compliance with 20 days'.
2)Your handing of my request for further information regarding
NCC's compliance with 20 days.
3) Your handling of my complaints regarding your handling of my FOI
request regarding student parking permits. (Your Ref 1011)
4) Your handling of my requests for further information regarding
student parking permits (Your Ref 1011).""

In total, you should now have 15 internal reviews with regards to your handling of my requests, and your handling of my internal reviews.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Joseph Clough

Information Governance, Nottingham City Council

1 Atodiad

Dear Sir,

 

Please find attached our response to your request for an internal review
of IG-1212.

 

This response has been copied to the Information Commissioner.

 

Regards,

 

Andrew Goodfellow-Swaap

Senior Information Governance Officer

Nottingham City Council | Loxley House | Station Street | Nottingham | NG2
3NG

Tel: 0115 876 3855

 

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dangos adrannau a ddyfynnir

This e-mail (and any attachments) is confidential and may
contain personal views which are not the views of
Nottingham City Council unless specifically stated.
If you have received it in error, please delete it from
your system, do not use, copy or disclose the information
in any way nor act in reliance on it and notify the sender
immediately. Please note that Nottingham City Council
monitors e-mails sent or received for the purposes of
ensuring compliance with its policies and procedures.
Further communication will signify your consent to this.
The contents of e-mails sent or received may have to be
disclosed if a relevant request is made under current
legislation, such as, but not limited to, the Data Protection
Act 1998 and the Freedom of Information Act 2000

References

Visible links
1. http://www.mynottingham.gov.uk/flexiblef...

Dear Information Governance,
I have sent the ICO the following email

Hello,

I am talking about some FOI requests that I sent to NCC in May- August 2012 which they still havent replied to
You are aware of these, and have given Nottingham City council some ultimatums which they have failed to reply to.
I copy quote of information I want here. I have numbered to points 1-6, dated them and put them under the headings of your references, to clarify what I want to know.

I have used your original references, I think for 1 or 2 of the three topics, you may have given me new references which I have lost, sorry.

:

Car Permits - FS50472601

1)6th May 2012
" The number of Residents permits which have been issued this academic year. (broken down into the total number of vehicle-specific permits and visitor permits)

29th July 2012
" With regards to part 1 of my request" [ 6th May 2012, quoted above]". On the NCC website, the NCC claims an academic year as http://www.nottinghamcity.gov.uk/index.a... 1 August to 31st July. I find it hard to believe that NCC have not issued any residents permits since 1 August 2011. NCC must be issuing permits in an academic year (i.e between the dates of 1 august 2011 and 31st July 2012), as no dates of the calendar year fall outside of the academic year. If monthly records are not kept, an answer for 1 January 2011 - 31st December 2011 (calendar year) , or 1 April 2011 to 31st March 2012 (financial year) will suffice."
2) 30th July 2012
" I would like to know ... how NCC aims to enforce its policy that no house has more than 3 permits when it does not have accessible to it information on the houses which have all 3 permits."

FS50465925 - Ironically asking how good they are at answering FOI requests

http://www.whatdotheyknow.com/request/co...

28th July 2012
3) " Please provide me with the total number of cases opened 1 April
2011 to 31 August 2011"

28th July 2012
4a) "You are refusing to answer point 2 in my original request for 1
September 2011 - present. Please answer point 2 for 1 September
2011 to 31st December 2011. "
[Refering to breaking down the number of FOI requests replied to in this period that they failed to reply to within:
"failed to respond to within:
i) 20 working days
ii) 30 working days
iii) 40 working days
iv) 50 working days
v) 60 working days"
28th July 2012

4b) " Please also inform me of the
total time it takes you to obtain this answer"

31st July 2012
5) "I am confused by the report for March. In this report
in is claimed that the Elite fire request took 275 days to respond
to (not 295 days, as you claimed in your responce to my FoI
request), whereas a different request took longer : "IGO/11- 8,320
Council Tax & BID accounts in the name of Limited Companies" took
332 days. Please can you explain this to me?" - reffering to this report
http://www.whatdotheyknow.com/request/12...

FS50467547 - Cost of freedom of information to NCC
6) In its entirety
28TH august 2012
http://www.whatdotheyknow.com/request/co...

Yours sincerely,

Joseph Clough