Complaints v Compliments

Sandra Jackson made this Rhyddid Gwybodaeth request to Children and Family Court Advisory Support Service

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Children and Family Court Advisory Support Service,

Please advise the following

1. The number of cases dealt with by CAFCASS each year for the last 5 years

2. The number of complaints received each year for the last 5 years

3. The number of compliments received or satisfied clients (where this has been communicated in writing/email) each year for the last 5 years

Thank you

Yours faithfully,

Sandra Jackson

Gadawodd C. Hatcher anodiad ()

You might want to look at the following FOI requests here:
CAF 922 and CAF 927

Governance - Cafcass, Children and Family Court Advisory Support Service

1 Atodiad

Dear Ms Jackson

Thank you for your email.

Please find attached our formal acknowledgement of your Freedom of Information request.

Kind regards,

Governance Team | Cafcass
G [CAFCASS request email] |  www.cafcass.gov.uk 

dangos adrannau a ddyfynnir

Halliday, Emily - Cafcass, Children and Family Court Advisory Support Service

1 Atodiad

Dear Ms Jackson

Thank you for your email.

Please find attached our response to your Freedom of Information request.

Kind regards,

Governance Team | Cafcass
G [CAFCASS request email] |  www.cafcass.gov.uk 

dangos adrannau a ddyfynnir

Gadawodd Dave Darby anodiad ()

Isn't it farcically abhorrent that CAFCASS totally ignores equality when it comes to publishing compliments and complaints on it's website.
It would only be fair if CAFCASS were to stop giving the public a false impression of it's operation by only publishing positive comments from so called service users.
I can only assume that CAFCASS are exempt from the Equality Act 2000 and therefore this is the reason why negative comments that clearly show a true account of CAFCASS' actions, are NEVER shown or published.
Real life comments about CAFCASS are shown as follows: http://www.contactdeniers.com/category/c...

Gadawodd Dave Darby anodiad ()

The Cafcass complaints procedure changed in February 2012 to be a simpler one-step complaints procedure. So that basically means, you complain, Cafcass looks at it, passes it on to Philip Durban or Mike Lisser, who will then laugh at it and either chuck it in the bin or deem it as vexatious. You'll then realise that complaining against Cafcass' incompetence is a complete waste of time as Cafcass has its own protocols that it adheres to and will not budge on anything else. Cafcass is of the opinion that they are perfect and therefore are untouchable. Cafcass has continually failed to accept its failings.

Gadawodd Sandra Jackson anodiad ()

We have complained in the strongest possible way about several problems, including a serious Conflict of Interest between the Practitioner and the resident parent and her family, which according to Cafcass' own Policies should have been addressed and wasn't despite being flagged up both verbally and in writing. The 'professional' Practitioner has also completed details on a DVPP referral which contains serious allegations that have absolutely no basis in fact - there is absolutely no evidence either from the Police or the Resident parent that anything of that nature has ever occurred. We only found this by requesting a DSAR from Cafcass. The 'professional' Practitioner has also delayed provision of referrals and information on the programmes he had insisted upon, and finally provided it 3 days before the progress hearing despite many chasing emails and phone calls (which strangely do not appear in the Case Log!!) and has resulted in the case being closed by the Judge due to lack of progress - what a joke!! The professional did finally apologise in Court for the delay, and he has admitted this in the response to the Complaint but apparently according to Cafcass, the delay hasn't caused any issue - maybe not to them eh ? Oh and lets not forget the deliberate tampering with email - after it had already been sent, the missing and incorrect factual information in the case log, amongst other things!!
They have clearly breached their own policies but apparently because both the parties are' Professionals', it doesn't seem to make any difference to Cafcass - I fail to see how 'Professionals' can ignore their employers policies which constitute Gross Misconduct and have no disciplinary action taken against them.

They are without doubt, a disgrace.

I have decided to complaint to the HCPC as all of the individuals concerned have acted in such a manner that they bring disrepute on the system. So far, the HCPC have responded more positively about the issues. I am determined they will not get away with this, - the information completed by the Practitioner on the DVPP constitutes Libel - bearing in mind the complaint made and won by that other dad who was libelled by a Cafcass practitioner, I think its worth pursuing, not necesarily for money but just the principle. Overall, they are commiting Misconduct in Public Office and this needs to be addressed properly and changed.

Gadawodd Stephen Charlesworth anodiad ()

We too have had our complaint answerd by Laura gorsscurth who lied in her reply. They will. Now not even answer our calls or emails and have been told to " terminate " our calls by Mike lisser Does anyone have his number ? The whole system is a shambles

Gadawodd mark davis anodiad ()

I had a complaint to dealt by this person Laura and she committed fraud in doing so and the tort of deceit and made a false representation in her reply. she is one of many that committed a combination of acts that amounts to conspiracy to injure and unlawful. My Legal team and I are pursuing them. it is time cafass faced there crimes against family's and children