Complaints System

The request was partially successful.

Dear Norwich City Council,

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Garfield Horner

CIVICA MAILBOXES, Norwich City Council

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Please visit our website at [2]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

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You can also contact us in the following ways:

* 0344 980 3333 (general enquiries), 8am to 5pm
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References

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FOI QUERIES, Norwich City Council

Dear Mr Horner,

Please find below our response to your Freedom of Information request
regarding Compaints system

We currently use an electronic document management system (EDMS) provided
by Civica to manage and monitor all documentation received by the Council.

Within this EDMS, we have created a complaints process to  monitor and
process non-statutory and statutory complaints.

Unless otherwise indicated our data is being offered under the Open
Government Licence for public sector information.

A copy of the licence is available on our website at
[1]https://www.norwich.gov.uk/foi

Please make sure you read this and understand the responsibilities of the
licence.

Kind Regards

FOI Team

Norwich City Council

Tel: 0344 980 3333

Email: [2][Norwich City Council request email]

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References

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1. https://www.norwich.gov.uk/foi
2. mailto:[Norwich City Council request email]