Complaints System
Dear Norwich City Council,
I would like to make a request for information under the Freedom of Information Act 2000.
I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.
I look forward to hearing from you.
Yours faithfully,
Garfield Horner
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Please visit our website at [2]www.norwich.gov.uk to access information
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References
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2. http://www.norwich.gov.uk/
3. http://www.norwich.gov.uk/site_files/pag...
4. http://www.norwich.gov.uk/webapps/atoz/s...
Dear Mr Horner,
Please find below our response to your Freedom of Information request
regarding Compaints system
We currently use an electronic document management system (EDMS) provided
by Civica to manage and monitor all documentation received by the Council.
Within this EDMS, we have created a complaints process to monitor and
process non-statutory and statutory complaints.
Unless otherwise indicated our data is being offered under the Open
Government Licence for public sector information.
A copy of the licence is available on our website at
[1]https://www.norwich.gov.uk/foi
Please make sure you read this and understand the responsibilities of the
licence.
Kind Regards
FOI Team
Norwich City Council
Tel: 0344 980 3333
Email: [2][Norwich City Council request email]
References
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1. https://www.norwich.gov.uk/foi
2. mailto:[Norwich City Council request email]
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