Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGarfield Horner mewngofnodwch a gadael i bawb wybod.

Dear Birmingham City Council,

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Garfield Horner

FOI Mailbox,

Dear Mr Horner

I am writing further to your request below.

Birmingham City Council use a SAP CRM for our Your Views system which
covers the bulk of complaints received across the Council. 

Yours sincerely

Corporate Information Governance Officer
Information, Technology & Digital Services

Strategic Services
Ground Floor|Zone 2|10 Woodcock Street|Birmingham|B7 4BL
Telephone: 0121 303 2080

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGarfield Horner mewngofnodwch a gadael i bawb wybod.

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