Dear Transport for London,
I would like to make a new request that follows on from a previous request that you were able to help me with (Ref 2267-1920).
I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes.
Between 01/10/19 and 01/01/20, can you please tell me the total number of such complaints that have been received?
When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint relates to
- For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call.
Dear Owen Sheppard
Our ref: FOI-2930-1920/GH
Thank you for your request received by Transport for London (TfL) on 2
January 2020 asking for information about tube noise complaints.
This request appears to be identical to another sent earlier on the same
date. We are therefore considering this request as closed and will work on
the original request, which we have logged with reference FOI-2930-1920.
If this is not a duplicate request please do let me know as soon as
FOI Case Officer
FOI Case Management Team
Transport for London
Yes that's my mistake, please feel free to ignore this request and proceed with FOI-2930-1920/GH.
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