Complaints regarding tube noise 2019

Owen Sheppard made this Rhyddid Gwybodaeth request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Transport for London,

I would like to make a new request that follows on from a previous request that you were able to help me with (Ref 1962-1920).

I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes.

Between 01/01/19 and 01/10/19, can you please tell me the total number of such complaints that have been received?

When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint relates to
- For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call.

Kind regards,

Owen Sheppard

FOI, Transport for London

Dear Mr Sheppard

 

TfL Ref: FOI-2267-1920

 

Thank you for your email received by Transport for London (TfL) on 28
October 2019.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be sent to you by 25 November 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

 

 

dangos adrannau a ddyfynnir

FOI, Transport for London

1 Atodiad

Dear Mr Sheppard

 

TfL Ref: FOI-2267-1920

 

Thank you for your email received by Transport for London (TfL) on 28
October 2019.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we do hold the information you require. You asked:

 

I would like to find out the number of times TfL has received complaints
from residents who have said they are able to hear noise caused by the
movement of London Underground trains from inside their homes.

 

Between 01/01/19 and 01/10/19, can you please tell me the total number of
such complaints that have been received?

 

When responding to this request, can TfL please ensure the following:

- For each individual complaint, please give the tube line the complaint
relates to

- For each individual complaint, please tell me which postcode area the
complainant lives in (for example: SE1 or SW1V)

- When calculating the total number of complaints, can you please include
all complaints received by customer services via email, post and phone
call.

 

Please find the requested information below.

 

Bakerloo: 3

 

W1B

NW1

SW1Y

 

 

Central: 21

 

W3

W12

E18

IG9

W11

E11

W2

E18

IG4

IG4

W11

W2

W11

E15

E11

E1

W3

E1

E1

E3

E2

 

 

District: 16

 

E3

E3

SW6

SW18

SW18

SW18

E1 

SW3

W5

RM12

W3

SW19

SW15

IG11 

E15

SW3

 

 

Hammersmith & City and Circle: 11

 

EC2Y

EC2Y

EC1R

WC1H

EC1R

W8

W8

W8

W2

W10

W10

 

 

Jubilee: 24

 

W1K

NW1

NW1

W1G

W1J

HA9

W1J

W1J

NW1

E15

NW6

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

HA9

 

 

Metropolitan: 4

 

WD3

WD3

NW2

HA1

 

 

Northern: 32

 

NW4

NW4

NW4

SW12

SW12

SW12

N3

NW3

N3

N3

SW9

SW9

N3

NW4

NW4

SW9

SE11

SE11

SW9

NW5

NW5

N19

EC1V

EC1V

NW1

SW19

N3

N3

NW1

NW5

SE11 

SW9

 

 

Piccadilly: 26

 

W4

W5

W4

W6

W8

TW7

SW7

SW3

N7

SW7

SW7

SW3

SW7

SW7

SW3  

SW3

SW7

SW7

SW3  

SW3

SW3

SW7

HA2

HA0

N4

N15

 

 

Victoria: 74

 

 

E17

E17

N1

SW8

SW9

SW9

N1

N4

N1

N1

E17

N5

N1

N5

N5

N1

E17

N1

SW8

N1

N1

N1

N1

SW9

N1

E17

N1

N1

N1

N1

N1

N1

W1T

N1

SW8

N1

SW8

SW8

SW1V

N1

E17

N1

N1

N1

N1

N1

N15

N15

N1

N1

E17

W1T  

W1T

W1T

W1T

W1T

W1T

W1T  

N1

SW1V

SW1V

SW1V

SW1V

SW1V

SW1V

SW9

SW1V

SW8

N1

N1

N15

N1

SW1V

N1

 

 

Waterloo & City: 1

 

SE1

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

 

 

 

dangos adrannau a ddyfynnir