Complaints regarding tube noise 2019
Dear Transport for London,
I would like to make a new request that follows on from a previous request that you were able to help me with (Ref 1962-1920).
I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes.
Between 01/01/19 and 01/10/19, can you please tell me the total number of such complaints that have been received?
When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint relates to
- For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call.
Kind regards,
Owen Sheppard
Dear Mr Sheppard
TfL Ref: FOI-2267-1920
Thank you for your email received by Transport for London (TfL) on 28
October 2019.
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy.
A response will be sent to you by 25 November 2019.
We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.
We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely
Eva Hextall
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
Dear Mr Sheppard
TfL Ref: FOI-2267-1920
Thank you for your email received by Transport for London (TfL) on 28
October 2019.
Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require. You asked:
I would like to find out the number of times TfL has received complaints
from residents who have said they are able to hear noise caused by the
movement of London Underground trains from inside their homes.
Between 01/01/19 and 01/10/19, can you please tell me the total number of
such complaints that have been received?
When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint
relates to
- For each individual complaint, please tell me which postcode area the
complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include
all complaints received by customer services via email, post and phone
call.
Please find the requested information below.
Bakerloo: 3
W1B
NW1
SW1Y
Central: 21
W3
W12
E18
IG9
W11
E11
W2
E18
IG4
IG4
W11
W2
W11
E15
E11
E1
W3
E1
E1
E3
E2
District: 16
E3
E3
SW6
SW18
SW18
SW18
E1
SW3
W5
RM12
W3
SW19
SW15
IG11
E15
SW3
Hammersmith & City and Circle: 11
EC2Y
EC2Y
EC1R
WC1H
EC1R
W8
W8
W8
W2
W10
W10
Jubilee: 24
W1K
NW1
NW1
W1G
W1J
HA9
W1J
W1J
NW1
E15
NW6
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
HA9
Metropolitan: 4
WD3
WD3
NW2
HA1
Northern: 32
NW4
NW4
NW4
SW12
SW12
SW12
N3
NW3
N3
N3
SW9
SW9
N3
NW4
NW4
SW9
SE11
SE11
SW9
NW5
NW5
N19
EC1V
EC1V
NW1
SW19
N3
N3
NW1
NW5
SE11
SW9
Piccadilly: 26
W4
W5
W4
W6
W8
TW7
SW7
SW3
N7
SW7
SW7
SW3
SW7
SW7
SW3
SW3
SW7
SW7
SW3
SW3
SW3
SW7
HA2
HA0
N4
N15
Victoria: 74
E17
E17
N1
SW8
SW9
SW9
N1
N4
N1
N1
E17
N5
N1
N5
N5
N1
E17
N1
SW8
N1
N1
N1
N1
SW9
N1
E17
N1
N1
N1
N1
N1
N1
W1T
N1
SW8
N1
SW8
SW8
SW1V
N1
E17
N1
N1
N1
N1
N1
N15
N15
N1
N1
E17
W1T
W1T
W1T
W1T
W1T
W1T
W1T
N1
SW1V
SW1V
SW1V
SW1V
SW1V
SW1V
SW9
SW1V
SW8
N1
N1
N15
N1
SW1V
N1
Waterloo & City: 1
SE1
If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
Yours sincerely
Eva Hextall
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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