Complaints regarding Education within Suffolk County Council

The request was successful.

Dear The Local Government and Social Care Ombudsman,

Please let me know the number of complaints made to the LGSCO regarding Education issues and Suffolk County Council.

How many of these complaints were upheld by the LGSCO?

How many of these upheld complaint decisions were published by the LGSCO and how many were/are withheld from publication?

Please provide all of the above from the years 2016 to 2021 broken down by calendar year or reporting year (if different and more convenient) .

Yours faithfully,

Steven Wright

FOI Officer, The Local Government and Social Care Ombudsman

Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.  

 

Our service will close on Thursday 01 April 2021 and re-open on Tuesday 06
April 2021.  The requests received during the service closure will be
acknowledged the week commencing 06 April 2021. 

  

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint. 

  

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers. 

  

If your email is about an existing complaint please email your
investigator or call 0300 061 0614. 

  

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted. 

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. http://www.lgo.org.uk/forms/ShowForm.asp...

FOI Officer, The Local Government and Social Care Ombudsman

1 Attachment

 

Our ref: 20/298

           

Please quote reference 20/298 when contacting us about this request for
information.

 

If telephoning, please contact: 0330 403 4734

Email address: [1][LGSCO request email]

 

 

Dear Mr Steven Wright

 

INFORMATION ACCESS REQUEST – REFERENCE 20/298

 

I acknowledge your request for information received on 31 March 2021.

 

Your request has been recorded as:

 

Please let me know the number of complaints made to the LGSCO regarding
Education  issues and Suffolk County Council.

 

How many of these complaints were upheld by the LGSCO?

 

How many of these upheld complaint decisions were published by the LGSCO
and how many were/are withheld from publication?

 

Please provide all of the above from the years 2016 to 2021 broken down by
calendar year or reporting year (if different and more convenient).

 

We aim to respond to all requests within 20 working days. You can
therefore expect my response to be issued on or before 30 April 2021.

 

If for any reason we are unable to respond to your request in 20 working
days, or the one-month statutory timescale for Subject Access Requests, we
will write as soon as possible to explain and exercise our right to extend
the time period.

 

Could you please confirm how you wish to receive our response by post or
by email. Please email us at [2][LGSCO request email].

 

Please see our Privacy Notice for those making information access requests
at:

[3]https://www.lgo.org.uk/privacy

 

Yours sincerely

 

Sharjeel Baloch I Access to Information Assistant

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[4]www.lgo.org.uk

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. mailto:[LGSCO request email]
2. mailto:[LGSCO request email]
3. https://www.lgo.org.uk/privacy
4. http://www.lgo.org.uk/

Dear The Local Government and Social Care Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of The Local Government and Social Care Ombudsman's handling of my FOI request 'Complaints regarding Education within Suffolk County Council'.

The response to this request is late.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Steven Wright

FOI Officer, The Local Government and Social Care Ombudsman

Thank you for your email.  If you are making a request for information,
you should get an acknowledgement from us within the next 2-3 days with a
reference number and a date by which we will respond to your request.  

 

Our service will be closed on Monday 03 May 2021 for the bank holiday.  We
will re-open on Tuesday 04 May 2021.  The requests received during the
service closure will be acknowledged the week commencing 04 May 2021. 

  

Please note this address is only for use in relation to requests for
information made under the Freedom of Information Act and subject access
requests made under the Data Protection Act.  The Information and Records
Officer cannot help you with a new or existing complaint. 

  

If your email is about a new complaint please follow this link to a
[1]complaint form or call 0300 061 0614 to speak to one of our Advisers. 

  

If your email is about an existing complaint please email your
investigator or call 0300 061 0614. 

  

Any emails received which relate to either a new or existing complaint
will not be forwarded on and will be deleted. 

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. http://www.lgo.org.uk/forms/ShowForm.asp...

FOI Officer, The Local Government and Social Care Ombudsman

2 Attachments

Dear Steven Wright

 

Please find attached our response to your Information Access Request

 

Regards,

 

Sharjeel Baloch I Access to Information Assistant

 

Listen - Understand - Communicate - Learn

 

Direct: 0330 403 4629

[1]www.lgo.org.uk

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links
1. http://www.lgo.org.uk/

Dear The Local Government and Social Care Ombudsman,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of The Local Government and Social Care Ombudsman's handling of my FOI request 'Complaints regarding Education within Suffolk County Council'.

The figures have not been broken down by year as requested (raised, upheld)

The question regarding complaints withheld from publication has been ignored.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Steven Wright

Trish Farman, The Local Government and Social Care Ombudsman

2 Attachments

Dear Steven Wright

 

Please find acknowledgment letter attached.

 

Yours sincerely

 

Trish Farman I Executive Assistant

[1]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links

Trish Farman, The Local Government and Social Care Ombudsman

2 Attachments

Dear Steven Wright

 

Please find response letter attached.

 

Yours sincerely

 

 

Trish Farman I Executive Assistant

[1]SCO logo final jpeg for email signatures

 

Listen - Understand - Communicate - Learn

 

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.
Please note that our incoming mail size limit is 20Mb per email.

References

Visible links