Complaints regarding CYPS

Yn disgwyl am adolygiad mewnol gan Wigan Metropolitan Borough Council o'u triniaeth o'r cais hwn.

Dear Wigan Borough Council,
It would appear from this website there seems to be a significant date regarding complaints against CYPS notably April 09
This is a simple request:
Please state how many complaints have been raised regarding CYPS intervention in the 2 years up to April 09?

Secondly, how many complaints have been made against CYPS post April 09?
There seems to be a worrying trend concerning the actions of CYPS around this time(April 09)
Please provide confirmation that CYPS senior management have internally investigated this matter and document what has been done to redress the matter and reinstall confidence in CYPS

Yours faithfully, J Dempsey

Dear Wigan Borough Council, I am yet to receive acknowledgment to my request.
I would also like to add to my request:
Of all the complaints received, both prior to and post April 09,How many have been concerning the conduct of agency social workers?

Yours faithfully,

J Dempsey

Wigan Metropolitan Borough Council

FAO J Dempsey

Please quote ID 2664 on all correspondence/emails/faxes

Dear Sir/Madam

I am emailing to confirm the receipt of your recent FOI request to Wigan
Council.

We will respond as soon as possible and in any case no later than 26th
August 2011, which is 20 working days after the receipt of your request.

If you have any comments or questions in the meantime, please direct them
to [Wigan Borough Council request email], or at Wigan Council, Town Hall, Library
Street, Wigan WN1 1YN.

Your contact is Rita Wood.

Regards

Jean Brennan - Legal Clerk
Business Support Services,
Resources Directorate,
Legal and Risk,
Wigan Council, Town Hall,
Library Street, Wigan, WN1 1YN
01942 827297 ( Internal ext 2297)
[1]www.wigan.gov.uk

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dangos adrannau a ddyfynnir

Wigan Metropolitan Borough Council

1 Atodiad

Dear Sir,

I am writing to respond to your freedom of information request. This
request has been handled under the Freedom of Information Act 2000.

Your request and our response in blue is detailed below.

It would appear from this website there seems to be a significant date
regarding complaints against CYPS notably April 09

This is a simple request:
Please state how many complaints have been raised regarding CYPS
intervention in the 2 years up to April 09?

Secondly, how many complaints have been made against CYPS post April
09?
There seems to be a worrying trend concerning the actions of CYPS
around this time(April 09)
Please provide confirmation that CYPS senior management have
internally investigated this matter and document what has been done
to redress the matter and reinstall confidence in CYPS

Attached are the figures as requested.

I have also provided some comments in regard to possible trends. This is
factual information taken from the 2009/10 Annual Report and for the more
recent figures (2010/11 & 2011/12) from changes made to the Complaints &
Quality Standards Team.

<<FOI_Stage 1 stats.110803.doc>>

I would also like to add to my request:
Of all the complaints received, both prior to and post April 09,How
many have been concerning the conduct of agency social workers?
This information is not held by the Council

If you are unhappy with any aspect of this response, an independent senior
officer will review this decision. Please let me know if you would like to
arrange this.

You can also complain to the Information Commissioner, who is the
regulator for Freedom of Information. His website is
[1]www.informationcommisioner.gov.uk and his helpline number is 0303
1231113.

His staff may ask you to exhaust our internal complaints procedure if you
choose to complain to his office now.
If you need any further information please do not hesitate in contacting
me.
Yours faithfully,

Rita Wood
Legal Practice Officer
Wigan Council
Resources Directorate - Legal and Risk
Town Hall, Library Street, Wigan WN1 1YN
01942 828072 (Internal Ext. 3072)
[email address]
[2]www.wigan.gov.uk

Please note that I only work Mondays, Wednesdays and Fridays

This email together with any files transmitted with it are confidential
and intended solely for the use of the individual to whom they are
addressed. The information may be covered by legal professional
privilege. Do not copy, disclose or distribute the information. If you
are not the addressee, please contact the sender and immediately delete
this email and any attachments

>>Corporate Disclaimer<<
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intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager.

Email may be automatically logged, monitored and/or recorded
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As a public body, the Council may be required to disclose this
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References

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2. file://www.wigan.gov.uk

Wigan Metropolitan Borough Council

Dear Sir,

I refer to our telephone conversation last week and have now obtained
further regarding the final aspect of your request. I trust that this now
clarifies the response.

Of all the complaints received, both prior to and post April 09,How
many have been concerning the conduct of agency social workers?

Under the Local Authority Social Services & National Health Service
Complaints Regulation 2009 (Secion 18 - Annual reports) there is a
requirement to hold specific complaint information, including the number
of complaints received, the subject matter, outcome etc. However, there
is no requirement to hold information about individual staff involved in
complaints.

The Council holds information as required on its dataease system, however
it would be a mammoth task to try and identify whether the complaint was
about an agency social worker. This would mean each individual case would
need to be examined and staff members identified. However, it would then
need subjective decision making about whether an individual member of
staff was considered responsible for any errors identified. This may not
be straight forward as it could and usually is viewed that it is the
Department's failure and not any one individual member of staff. This
could be down to poor procedure, lack of training and support,etc. Any
serious staff issues would be passed to Heads of Service for them to
consider pursuing action within alternative procedures, e.g. disciplinary,
and my team would not be informed of the outcome of such cases.

Even if cases could highlight an individual (and I am sure the Department
would not want to pursue an individual blame culture) it would then need
to check individual personnel records to establish what their status was
at the time the error occurred.

Yours faithfully,

Rita Wood
Legal Practice Officer
Wigan Council
Resources Directorate - Legal and Risk
Town Hall, Library Street, Wigan WN1 1YN
01942 828072 (Internal Ext. 3072)
[email address]
[1]www.wigan.gov.uk

Please note that I only work Mondays, Wednesdays and Fridays

This email together with any files transmitted with it are confidential
and intended solely for the use of the individual to whom they are
addressed. The information may be covered by legal professional
privilege. Do not copy, disclose or distribute the information. If you
are not the addressee, please contact the sender and immediately delete
this email and any attachments

>>Corporate Disclaimer<<
This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager.

Email may be automatically logged, monitored and/or recorded
for legal purposes.

As a public body, the Council may be required to disclose this
email or any response to it under the Freedom of Information
Act 2000 unless the information in it is covered by one of the
exemptions in the Act.

This footnote also confirms that this email has been swept for
the presence of computer viruses.

References

Visible links
1. file://www.wigan.gov.uk

Dear Wigan Borough Council,
This pitiful response in no way clarifies the position.
It does however confirm to anyone reading this request that the Head of Service must surely be concealing information from the public domain.
Are you to have us believe that there are so many complaints about social workers to Wigan CYPS, that to retrieve a simple piece of information such as whether the person complained about was agency employed is considered a "Mammoth" task?? Utter rubbish.
This information can quite easily be collated within the designated timescale allowed for within the £450 allowance.
The truth is there are substantial complaints about agency workers at Wigan CYPS aren't there?
Now print the specific answer to my request or I will contact certain organisations who will retrieve it and I have no doubt, publish it.

Yours faithfully,

J Dempsey

Wigan Metropolitan Borough Council

I am on leave until Monday 5th September. Emails are not being forwarded. Any FOI request that cannot wait should be re-directed to Davina Rumsey ([email address])

dangos adrannau a ddyfynnir

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom
they are addressed. If you have received this email in error please
notify the system manager.

Email may be automatically logged, monitored and/or recorded
for legal purposes.

As a public body, the Council may be required to disclose this
email or any response to it under the Freedom of Information
Act 2000 unless the information in it is covered by one of the
exemptions in the Act.

This footnote also confirms that this email has been swept for
the presence of computer viruses.

Dear Wigan Borough Council,
You have failed to reply within the timescale required as per the law.
Is it council policy to deliberately flout and disregard the law when a delicate question is asked of one of it's departments practices?

Yours faithfully,

J Dempsey

Dear Wigan Borough Council,

Please pass this on to the person who conducts Freedom of Information review
You have deliberately attempted to ignore the issue whenever a delicate question regarding CYPS is posed,something people are getting wise to.
Please follow procedure, file my request for internal review and the day it goes over the allocated time, it will be forwarded to the I.C immediately.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

J Dempsey

Gadawodd J Lavin anodiad ()

I have to admit that the responses from Wigan borough council seem not only evasive but also self depricating in such that they don't know who is being complained about and that they have that many complaints that it would take forever to administer. From my own experience it is obvious that Wigan Borough Council doesn't train anyone properly as for example: traffic wardens still think that it is illegal to park on yellow lines, when most of us know that it was repealed in 2004.