Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywN Dell mewngofnodwch a gadael i bawb wybod.

Complaints procedure for Access to Work claimants

We're waiting for N Dell to read a recent response and update the status.

Dear Department for Work and Pensions,

Please can you supply me with all policies, procedures and documents which relate to how an Access to Work claimant can make a complaint about Access to Work. These should include internal policies for handling complaints, timescales and assigned staff roles in the complaints process.

Yours faithfully,

N Dell

DWP freedom-of-information-requests, Adran Gwaith a Phensiynau

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References

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Adran Gwaith a Phensiynau

1 Atodiad

Dear N Dell,

I am writing in response to your request for information, received 17th
May.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of Operations FOI Team,

You have not supplied the requested information. I requested internal policies and procedures which are not published on that webpage that you linked me to.

There is nothing about Access to Work specific complaints on that page and only gives telephone details when I happen to know there is an email address.

I would like you to carry out an internal review into how my request was mis-handled and poorly responded to. I would like the request to be responded to properly.

Yours sincerely,

N Dell

Adran Gwaith a Phensiynau

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Operations FOI Requests, Adran Gwaith a Phensiynau

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Adran Gwaith a Phensiynau

3 Atodiad

Dear N Dell,

I am writing in response to your request for information, received 1 June.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywN Dell mewngofnodwch a gadael i bawb wybod.