Complaints logged and recorded

D. Moore made this Rhyddid Gwybodaeth request to Metropolitan Police Service (MPS)

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Roedd y cais yn llwyddiannus.

Dear Metropolitan Police Service (MPS),

I see from the IOPC website (see below) that when someone makes a complaint about the police it is dealt with in one of two ways - either you (i) 'log information about it into a database' or (ii) decide that it be 'recorded'.

1. For the financial years 2019/20 and 2020/21, please provide the number of complaints that you (i) logged and (ii) recorded.

If a complainant is unhappy about your decision to log their complaint they can ask you to record it.

2. For the financial years 2019/20 and 2020/21, please provide the number of complainants who requested you to record their complaints because they were unhappy that you logged them.

3. For the financial years 2019/20 and2020/21, please provide the number of these requests (response to 2) that you changed from logged to recorded.

From the IOPC website:

'If your complaint can be resolved quickly If your complaint can be resolved fairly quickly and you are satisfied, then your complaint does not need to be looked into further and will not be recorded. For example, if you make a complaint and the force provides you with an explanation that you are satisfied with.

If your complaint is not recorded, the police force will still log information about your complaint into a database. This is so they can look at the complaints they receive to spot themes and trends.

Recording a complaint means that the person handling your complaint must follow certain processes and you will have the right to ask for a review if you are not happy with the outcome.

If your complaint cannot be resolved quickly

If your complaint cannot be resolved fairly quickly, then the police force must record your complaint and look into it further. This may or may not involve an investigation.
You can ask for your complaint to be recorded if you are unhappy that it has not been recorded.

By law, certain serious complaints must be recorded. This includes complaints that could result in criminal charges for an officer, if the allegation was proven. An allegation is a claim that someone has done something wrong. For example, an allegation of assault or theft.'

https://www.policeconduct.gov.uk/researc...

Yours faithfully,

D Moore

Metropolitan Police Service (MPS)

Thank you for your email to the Metropolitan Police Service Data Office.

 

Please note the Data Office Triage Team operate Monday to Friday only,
this department is closed during bank holidays.

A response will follow in due course.

 

We do receive a very high volume of requests and although we endeavour to
respond to all of them as quickly as possible, there may, at times, be a
few days turnaround time, should that be the case with regards to
responding to your email, we do respectfully ask you to bear with us while
we clear all the emails we received prior to yours.

 

The following applications are currently processed through the Data Office
Triage Team mailbox:

 

• Right of Access Requests (Formerly Subject Access Requests)

 

• Freedom of Information Act Requests

 

• Association of British Insurers/NPCC Memorandum of Understanding
requests

 

• Right to Erasure and Right to Rectification Requests

 

• Requests under the Environmental Information Regulations 2000 (EIR)

 

 

Please visit www.met.police.uk for enquiries relating to:

 

I.            Road Traffic Collisions,

II.           Sarah’s Law – Registered sex offender data

III.          Clare’s Law – Domestic violence offender data

IV.         Disclosures for family court proceedings

V.           Publication Scheme and statistics

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Metropolitan Police Service (MPS)

1 Atodiad

Good morning,

Thank you for your email.

Please see the attached response letter to your information request, your unique reference is FOI/21/021995.

Kind regards,

Data Office Triage Team
Information Rights Unit
Data Office
Metropolitan Police Service
[email address]
Information Rights Unit, PO Box 313, Sidcup, DA15 0HH

dangos adrannau a ddyfynnir

Metropolitan Police Service (MPS)

1 Atodiad

Dear D Moore

 

Freedom of Information Request Reference No: 01/FOI/21/021995

 

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 13/11/2021.  I note you seek
access to the following information:

 

I see from the IOPC website (see below) that when someone makes a
complaint about the police it is dealt with in one of two ways - either
you (i) 'log information about it into a database' or (ii) decide that it
be 'recorded'.

1. For the financial years 2019/20 and 2020/21, please provide the number
of complaints that you (i) logged and (ii) recorded.

If a complainant is unhappy about your decision to log their complaint
they can ask you to record it.

2. For the financial years 2019/20 and 2020/21, please provide the number
of complainants who requested you to record their complaints because they
were unhappy that you logged them.

3. For the financial years 2019/20 and2020/21, please provide the number
of these requests (response to 2) that you changed from logged to
recorded.

From the IOPC website:

'If your complaint can be resolved quickly If your complaint can be
resolved fairly quickly and you are satisfied, then your complaint does
not need to be looked into further and will not be recorded. For example,
if you make a complaint and the force provides you with an explanation
that you are satisfied with.

If your complaint is not recorded, the police force will still log
information about your complaint into a database. This is so they can look
at the complaints they receive to spot themes and trends.

Recording a complaint means that the person handling your complaint must
follow certain processes and you will have the right to ask for a review
if you are not happy with the outcome.

If your complaint cannot be resolved quickly

If your complaint cannot be resolved fairly quickly, then the police force
must record your complaint and look into it further. This may or may not
involve an investigation.
You can ask for your complaint to be recorded if you are unhappy that it
has not been recorded.

By law, certain serious complaints must be recorded. This includes
complaints that could result in criminal charges for an officer, if the
allegation was proven. An allegation is a claim that someone has done
something wrong. For example, an allegation of assault or theft.'

https://eur02.safelinks.protection.outlo...

 

I am sorry to inform you that we have not been able to complete our
response to your request by the date originally stated.

 

Your request is still in progress. I will endeavour to get a response to
you as soon as possible.

 

May I apologise for any inconvenience caused.

 

Should you have any further enquiries concerning this matter, please
contact me via email, quoting the reference number for this request.

 

 

Bibi Karim

 

 

 

LEGAL ANNEX

 

Section 17(2) provides:

 

(2)         Where-

 

(a) in relation to any request for information, a public authority is, as
respects any information, relying on a claim-

(i) that any provision of Part II which relates to the duty to confirm or
deny and is not specified in section 2(3) is relevant to the request, or

(ii) that the information is exempt information only by virtue of a
provision not specified in section 2(3), and

 

(b) at the time when the notice under subsection (1) is given to the
applicant, the public authority (or, in a case falling within section
66(3) or (4), the responsible authority) has not yet reached a decision as
to the application of subsection (1)(b) or (2)(b) of section 2, the notice
under subsection (1) must indicate that no decision as to the application
of that provision has yet been reached and must contain an estimate of the
date by which the authority expects that such a decision will have been
reached.

 

 

 

COMPLAINT RIGHTS

 

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

 

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

 

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request. 

 

Complaint

 

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

 

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

 

FOI Complaint

Information Rights Unit

PO Box 313

Sidcup

DA15 0HH

[1][the Met request email]

 

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.

 

The Information Commissioner

 

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

 

For information on how to make application to the Information Commissioner
please visit their website at www.ico.org.uk.  Alternatively, write to or
phone:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Phone: 0303 123 1113

 

 

 

 

 

 

 

 

 

Bibi Karim

Information Manager

Data Governance

Data Office

Metropolitan Police Service

Email: [2][email address]

Core Location: New Peel House, Hendon

Postal Address: PO Box 313, Sidcup, DA15 OHH

 

[3]cid:image001.jpg@01D70150.F9FD2F90

 

NOTICE - This email and any attachments are solely for the intended
recipient and may be confidential. If you have received this email in
error, please notify the sender and delete it from your system. Do not
use, copy or disclose the information contained in this email or in any
attachment without the permission of the sender. Metropolitan Police
Service (MPS) communication systems are monitored to the extent permitted
by law and any email and/or attachments may be read by monitoring staff.
Only specified personnel are authorised to conclude binding agreements on
behalf of the MPS by email and no responsibility is accepted for
unauthorised agreements reached with other personnel. While reasonable
precautions have been taken to ensure no viruses are present in this
email, its security and that of any attachments cannot be guaranteed.

References

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2. mailto:[email address]
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Gadawodd D. Moore anodiad ()

https://policeconduct.gov.uk/tags/metrop...

Police complaints information bulletin - Reporting Period: 01 April 2020 - 31 March 2021 (Q4 2020/21)

https://policeconduct.gov.uk/sites/defau...

Metropolitan Police Service (MPS)

2 Atodiad

Dear D Moore,

 

Please find attached MPS response to your FOIA request ref:
01/FOI/21/021995 - MOORE - Stats of complaints per logging and recording
types

 

 

 

Bibi Karim

Information Manager

Data Governance

Data Office

Metropolitan Police Service

Email: [1][email address]

Core Location: New Peel House, Hendon

Postal Address: PO Box 313, Sidcup, DA15 OHH

 

[2]cid:image001.jpg@01D70150.F9FD2F90

 

NOTICE - This email and any attachments are solely for the intended
recipient and may be confidential. If you have received this email in
error, please notify the sender and delete it from your system. Do not
use, copy or disclose the information contained in this email or in any
attachment without the permission of the sender. Metropolitan Police
Service (MPS) communication systems are monitored to the extent permitted
by law and any email and/or attachments may be read by monitoring staff.
Only specified personnel are authorised to conclude binding agreements on
behalf of the MPS by email and no responsibility is accepted for
unauthorised agreements reached with other personnel. While reasonable
precautions have been taken to ensure no viruses are present in this
email, its security and that of any attachments cannot be guaranteed.

References

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1. mailto:[email address]
2. https://eur02.safelinks.protection.outlo...