Dear Lothian Buses PLC,
The following request for information is made in accordance with the Freedom of Information (Scotland) Act 2002.
I would like to know how many complaints were made to Lothian Buses between January 2009 and January 2010 (inclusive).
I would also like to know the substance of each complaint, ie, a breakdown of the number of complaints related to late busses, or driver conduct etc where this is possible.
I look forward to hearing from you in due course.
Thank you for your email. Our Customer Services Department will attend to your comments and issue you with a full reply, if required. No reply will be given to emails deemed inappropriate or abusive.
55 Annandale Street
0131 554 4494
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Dear Mr. Traill,
Please find attached my reply to your recent Freedom Of Information
Dear Steve Ryan,
Many thanks for dealing with my request in such a swift and full manner.
Only a week or so ago I asked for Lothian Buses PLC to be added to whatdotheyknow.com website and I hope that in future any requests made via the site are handled in such a diligent manner.
I consider my request as fully answered.
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