Complaints initiated by a council.

A Johnson made this Rhyddid Gwybodaeth request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Roedd y cais yn llwyddiannus.

Dear Local Government Ombudsmen,

During the reporting year 2008/9 how many councils asked the York based LGO to get involved in a complaint before the York based LGO received a formal complaint from a member of the public. If the answer is not zero please identify the council/s concerned.

Yours faithfully,

A Johnson

Foi Officer, The Local Government and Social Care Ombudsman

Dear A Johnson

Our ref: CS/10/008

This is to acknowledge receipt of your request below received on 1 February. We will respond within the 20 working day target (which would be by 1 March 2010) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir

Foi Officer, The Local Government and Social Care Ombudsman

1 Atodiad

Dear A Johnson

I attach a letter in response to the request below.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

dangos adrannau a ddyfynnir

Gadawodd A Johnson anodiad ()

Mrs Pook on behalf of the LGO states...

"In your email of 30 January, you asked how many councils asked the York based Ombudsman to get involved in a complaint before she had received a formal complaint from a member of the public, in the year 2008/09, and for any such councils to be identified.

The answer is none, so there are no councils to identify."

As with many other responses to FOI requests by the LGO their answer does not reflect the true situation.

Gadawodd Trevor R Nunn anodiad ()

This response may come back to haunt the LGO because I have been contacted by someone who has evidence that the York LGO did get involved in a complaint at the request of a council and in advance of a complaint being submitted by the complainant.