Complaints concerning property rentals by Ober Estates Ltd.

Barbara Jones made this Freedom of Information request to East Ayrshire Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear East Ayrshire Council,

There is a company trading in letting properties in East Ayrshire, this is called Ober Estates Ltd.

http://www.oberestateltd.co.uk/home

The website shows that it is a registered landlord.

How many complaints have been received about failures to undertake repairs, failures to comply with laws governing let properties, or any other matter, for each of the last 5 years?

Given that there is strong evidence that the company fails to comply with many legal requirements, how is it that it is still a registered landlord?

Yours faithfully,

Barbara Jones

Freedom Of Information, East Ayrshire Council

Thank you for your request for information.

You will receive a response within 20 working days.

Regards

Sharon Calderwood
Administrative Assistant

Tel: (01563) 576128
Fax: (01563) 576245

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Graham, Alana, East Ayrshire Council

1 Attachment

Dear Ms Jones,

 

Freedom of Information (Scotland) Act 2002

 

I refer to your request for information made under the terms of the above
legislation, received by East Ayrshire Council on 12 June 2015.

 

I can advise that over the past 5 years the Council's Private Sector
Housing Unit has been contacted 3 times regarding private lets that were
managed by Ober Lettings. 

 

 

Year Number of complaints received

 
2015 2
2014 0
2013 1
2012 0
2011 0

 

 

If you have concerns regarding a letting agency then you can provide the
Council's Private Sector Housing Unit with further information to enable
the matter to be fully investigated.  The contact email address is: 
[1][email address]

 

I hope that the information supplied is of use to you, however if you are
dissatisfied with the way in which your request has been dealt with you
have certain rights as set out in the attached leaflet.

 

Yours Faithfully

 

Gerry Darroch

Acting Head of Housing and Communities

 

 

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Dear Gerry Darroch,

Thank you for your response to my FOI request.

Will you please advise how Ober Estates remains a registered landlord in view of the failure to comply with regulations governing rented properties? This was included in my request sent to you.

Yours sincerely,

Barbara Jones

Barbara Jones (Account suspended) left an annotation ()

It is strange that, having had 3 complaints about Ober Estates Ltd, the company continues to show it is a registered landlord. It is known that this company fails to comply with the regulations governing rented properties, fails to maintain properties, or do repairs. How does it keep its landlord registration in these circumstances?