Complaints and Whistle Blowing within the trust

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Dear Birmingham Children’s Hospital NHS Foundation Trust,

Please can you supply me with statistics for the following questions under the Freedom of Information act; I require information year on year going back 5 years, itemising statistics for each hospital within your trust.

Service Users
1. How many service users have made complaints against hospitals or staff within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

2. How many service users have taken the hospitals or staff to court within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

3. How many service users have made taken the hospitals or staff to Judicial Review within your trust?
a. Please provide brief status of complaints (total dismissed, total on going, total completed etc.)

4. How many Serious Case Reviews are there within your trust?
a. Please provide details of these, on-going or completed.

Staff
5. How many staff working within your trust has made complaints against hospitals or other staff within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

6. How many staff working within your trust are whistle blowers? Do they still work within your trust?
a. Please break down into positions of employment – i.e. Dr reporting admin.

7. How many staff working within your trust have gone to or approached employment tribunals?
a. Do they still work within your trust? Please break down into positions of employment – i.e. Doctor, nurse

8. What is your policy on whistleblowing?

Management Plans & Finance

9. How Many Service users are on service plans, (per hospital within your trust and please itemise short term or long term)

10. Policy of any form of harassment from staff to service users.

11. Staffing costs over the last 5 years and forecast cost for next year breaking down into front line staff( doctors nurses etc.) and Managers / Admin

12. Policy on paging resuscitation staff when needed at times of high service users.

Yours faithfully,

Sheila Hersom

Freedom Of Information (RQ3) BCH, Birmingham Children's Hospital NHS Foundation Trust

Dear Ms Hersom

Please accept this email as formal acknowledgement of your request for information dated 31 Octotober 2011.

This request will be processed in accordance with the Freedom of Information Act 2000 and unless you are otherwise informed, your request will be processed within a maximum of twenty working days from receipt, which in this case was 31 October 2011.

At this moment, we are unaware of any fees, charges or exemptions likely to be applied to your request. However, if during the course of processing your application it becomes clear that fees will apply, we will inform you of this. In the event that costs are applicable, no information will be provided unless the costs are paid within three months of us informing you. In the event that some or all of the information you have requested is exempt from disclosure, we will inform you of this.
 
We will also contact you if during the process it emerges that we do not have sufficient detail to locate the information or we are unclear exactly what it is that you have requested.

In the meantime if you wish to discuss any aspect of your request please feel free to contact me on the details above.
 
Yours Sincerely
 

Publication Scheme Co-ordinator

show quoted sections

Scott Gwenny (RQ3) BCH, Birmingham Children's Hospital NHS Foundation Trust

4 Attachments

Dear Ms Hersom

 

Please find attached the Trust’s response to your Freedom of Information
Request dated 31.10.11

 

Yours sincerely

 

FOI Lead/Publication Scheme Co-ordinator

[1][Birmingham Children’s Hospital NHS Foundation Trust request email]

 

 

 

 

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