Complaints and legal action

The request was partially successful.

Dear Betsi Cadwaladr University Health Board,

Please provide information regarding:

The number of complaints and/ or concerns received by BCUHB broken down by year since 2019.

The number of complaints which resulted in qualifying liability and redress payment

The number of complaints resulting in legal proceedings

The number of cases where legal proceedings ensued where the court awarded financial compensation

The total cost of legal proceedings including legal costs and compensation payments, and redress payments, since 2019

Yours faithfully,

Hannah

Jenna Hughes (BCUHB - Information Governance), Betsi Cadwaladr University Health Board

Hello Hannah,

Many thanks for your email.

Please can you provide your surname so we can log and proceed with your request?

Many thanks,

Jenna Hughes
Trainee Information Governance Administrator
Gweinyddwr Llywodraethu Gwybodaeth Dan Hyfforddiant

Pob ymholiad / cais i gael ei gofnodi ar y porth Llywodraethu Gwybodaeth:
https://ictportal.cymru.nhs.uk/governance
All queries / requests to be logged on the Information Governance portal:
https://ictportal.cymru.nhs.uk/governance
Ffon/Tel: 03000 858361

P      Help save paper – do not print this message unless necessary!
P      Arbedwch bapur - peidiwch ag argraffu'r neges hwn onibai ei fod yn hollol angenrheidiol os gwelwch yn dda!

We welcome correspondence through the medium of Welsh
Rydym yn croesawu gohebiaeth drwy gyfrwng y Gymraeg

show quoted sections

BCU FOI (BCUHB - Information Governance), Betsi Cadwaladr University Health Board

Hello Hannah,

Just a gentle reminder for you to please provide your surname so we can proceed with your request?

Kind regards,

Information Governance Team.

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Dear BCU FOI (BCUHB - Information Governance),

Apologies, surname below.

Yours sincerely,

Hannah Mitchell

Jenna Hughes (BCUHB - Information Governance), Betsi Cadwaladr University Health Board

1 Attachment

Dear Hannah Mitchell,

Thank you for your request below. This request is being handled under the Freedom of Information Act 2000, please find enclosed our leaflet providing guidance on our procedure for managing requests.

I would like to confirm that your request is being processed and we will write to you shortly. A final decision on your request would normally be sent to you within 20 working days of receipt of your request. This means that you can expect to receive your decision by 1st October.

Please note, in some instances our responses may be delayed due to the COVID-19 pandemic.

We welcome correspondence through the medium of Welsh.

Many thanks,

Jenna Hughes
Trainee Information Governance Administrator
Gweinyddwr Llywodraethu Gwybodaeth Dan Hyfforddiant

Pob ymholiad / cais i gael ei gofnodi ar y porth Llywodraethu Gwybodaeth:
https://ictportal.cymru.nhs.uk/governance
All queries / requests to be logged on the Information Governance portal:
https://ictportal.cymru.nhs.uk/governance
Ffon/Tel: 03000 858361

P Help save paper – do not print this message unless necessary!
P Arbedwch bapur - peidiwch ag argraffu'r neges hwn onibai ei fod yn hollol angenrheidiol os gwelwch yn dda!

We welcome correspondence through the medium of Welsh
Rydym yn croesawu gohebiaeth drwy gyfrwng y Gymraeg

show quoted sections

Sarah Jones (BCUHB - Information Governance), Betsi Cadwaladr University Health Board

3 Attachments

Good Morning Hannah Mitchell,

 

Further to your recent request for information under the Freedom of
Information Act, please find attached our response.

 

I have also embedded the spreadsheet in response to question 5 separately.

 

Cofion Cynnes / Kind Regards

Sarah Jones

Information Governance Co-Ordinator

Cydlynydd Llywodraethu Gwybodaeth

 

Pob ymholiad / cais i gael ei gofnodi ar y porth Llywodraethu Gwybodaeth:
[1]https://ictportal.cymru.nhs.uk/governance

All queries / requests to be logged on the Information Governance portal:
[2]https://ictportal.cymru.nhs.uk/governance

Os ydych angen cymorth brys ffoniwch 03000 858364

If you require urgent assistance please phone 03000 858364

 

Betsi Cadwaladr University Health Board – Bwrdd Iechyd Prifysgol Betsi
Cadwaladr

Trust Headquarters, Maelor Hospital, Croesnewydd Road, Wrexham LL13 7TD

Email/Ebost:  [3][email address]

 

[4]The IG Code

 

 

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Cymraeg

Rhybudd Ebost (2010) - Bwrdd Iechyd Prifysgol Betsi Cadwaladr

Fe'ch cynghorir i ddarllen rhybydd ebost Bwrdd Iechyd Prifysgol Betsi
Cadwaladr (a'i argraffu er mwyn cyfeirio ato yn y dyfodol).  Gellir dod o
hyd iddo yn y lleoliad canlynol

[5]http://www.wales.nhs.uk/sitesplus/861/tu...

English

Betsi Cadwaladr University Health Board - Email Notice (2010)

You are advised to read (and print for future reference) the Betsi
Cadwaladr University Health Board e-mail notice which can be found at this
location

[6]http://www.wales.nhs.uk/sitesplus/861/pa...

 

Betsi Cadwaladr University Health Board is the operational name of Betsi
Cadwaladr University Local Health Board

References

Visible links
1. https://ictportal.cymru.nhs.uk/governance
2. https://ictportal.cymru.nhs.uk/governance
3. mailto:[email address]
5. http://www.wales.nhs.uk/sitesplus/861/tu...
6. http://www.wales.nhs.uk/sitesplus/861/pa...