Complaints Against WAST

The request was refused by Public Services Ombudsman for Wales.

Dear Public Services Ombudsman for Wales,

Under the Freedom Of Information Act

Please could you provide for the period of the last 24 months;

The full copies of reports against the Welsh Ambulance Service where the complaint was upheld in full or part made under Section 21 of the Public Services Ombudsman (Wales) Act 2005.

The copies of reports for the same period where the complaint was not upheld against the Welsh Ambulance Service.

If required to make them public please redact any patient or personal identifiable information.

Yours faithfully,

Joshua Jones

Public Services Ombudsman for Wales

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For any enquiries, please call 0300 790 0203 or email us at
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Mae eich e-bost wedi'l dderbyn yn llwyddiannus ac fe fydd yn derbyn sylw
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ddiolchgar pe gallech gysylltu â ni cyn gynted â phosibl os oes gennych
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References

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ask, Public Services Ombudsman for Wales

1 Attachment

Dear Mr Jones

 

Thank you for your email which has been passed to the Information
Management Officer for attention.

 

Yours sincerely

Rhian Williams

Casework Officer

Complaint Advice Team

 

Tel: 01656 641150

 

 

--
Public Services Ombudsman for Wales/Ombwdsmon Gwasanaethau Cyhoeddus Cymru
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James Merrifield, Public Services Ombudsman for Wales

Dear Mr Jones

I refer to your recent request for information. Please find our response set out below.

Request
On 22 January 2018, the Public Services Ombudsman for Wales received the following request for information:

Please could you provide for the period of the last 24 months;
The full copies of reports against the Welsh Ambulance Service where the complaint was upheld in full or part made under Section 21 of the Public Services Ombudsman (Wales) Act 2005.
The copies of reports for the same period where the complaint was not upheld against the Welsh Ambulance Service.

Response
Your request has been considered under the provisions of the Freedom of Information Act 2000 (FOI Act). Please note, section 84 of the FOI Act states "information...means information recorded in any form"; we have therefore considered whether we hold recorded information in relation to your request. When responding to requests for information, we must ensure compliance with the requirements of our governing legislation, the Public Services Ombudsman (Wales) Act 2005 [PSOW Act]. In particular, the PSOW Act restricts the disclosure of reports issued by this office. In view of this restriction, we therefore consider that reports in question are exempt from disclosure under section 44 of the FOI Act:

"(1) Information is exempt information if its disclosure (otherwise than under this Act) by the public authority holding it -

(a) is prohibited by or under any enactment."

However, you may wish to note that the PSOW does produce a summary of each upheld and not upheld report issued by this office. These summaries can be found in The Ombudsman's Casebook, which is available under the 'Publications' page of our website, which can be searched by keyword - for example, Welsh Ambulance Services NHS Trust.

Appeal procedure
If you are not satisfied with this response, you can request a review of the decision. A request for review should be marked accordingly and sent either by email to [email address] or to the following address:

Legal Adviser
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Pencoed
Bridgend
CF35 5 LJ

If you remain dissatisfied with the response following the internal review, you can complain to the Information Commissioner:

Customer Services Team - Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700 / www.ico.org.uk

Yours sincerely

James Merrifield
Information & Data Protection Officer / Swyddog Gwybodaeth a Diogelu Data

Tel/Ffôn: 01656 644200

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