Complaints against councillors

Roedd y cais yn llwyddiannus.

Hello,

My name is Daniel Jaines and I'm a Local Democracy Reporter at The Lincolnite.

I am sending this request under the Freedom of Information Act 2000 to ask for the following information:

A. The number of overall complaints made against councillors and council staff per year for the past five years
B. The number of those complaints upheld per year
C. The number of overall complaints which relate to discrimination including, but not limited to, misogyny, homophobia, racism or ableism
D. The number of those complaints in C upheld
E. The outcomes of those complaints

i ) Please separate out councillors and staff in your answer.
ii) Please provide the answers for A-D in table form and E as a list.

If you are able to supply some of this information more quickly than other items, please supply each item as soon as it becomes available.

If it is necessary for any reason to redact any information, please redact the minimum necessary and send me the rest of the document(s), explaining the legal grounds for each redaction.

Under FOI guidelines you have twenty working days to answer these questions. Please acknowledge receipt of this request.

Many thanks for your assistance.

Yours sincerely,

Daniel Jaines

NK - FOI, North Kesteven District Council

5 Atodiad

Ref No: 22/299

31 October 2022

Dear Mr Jaines,

Thank you for your Freedom of Information request regarding: Complaints
against councillors.

We can confirm your request was received on 31 October 2022. This will be
dealt with under the terms of the Freedom of Information Act 2000 and
answered within twenty working days.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this request please contact the Corporate
Information Team, quoting the above reference number.

Yours faithfully,

Graeme Napier

Freedom of Information
[1]NKDC [2]Facebook [3]YouTube Tel: 01529 414155
Twitter Email: foi@n‑kesteven.gov.uk
[HNG53VF58]​ [4]www.n-kesteven.gov.uk
Kesteven Street ,  Sleaford ,  NG34 7EF
[5][IMG]

dangos adrannau a ddyfynnir

NK - FOI, North Kesteven District Council

5 Atodiad

Dear Mr Jaines,

From our preliminary assessment it is clear we will not be able to answer
your request without further clarification.

We therefore require further information in order to identify and locate
the information you have requested. In particular it would be helpful to
know, when you refer to staff, do you mean individual members of staff or
complaints about “the Council” and maladministration of services? Our
corporate complaints process is broad and accepts complaints about service
delivery in general – and more often than not a specific officer is not
named.

Once you have confirmed the information we require, we will be able to
commence with processing your request. If we do not receive clarification
from you within three months your request will considered to have lapsed.

Under section 1(3) of the Freedom of Information Act 2000, a public
authority need not comply with a request unless any further information
reasonably required to locate the information is supplied.

Please remember to quote the reference number given above in any future
communications.

Yours faithfully,

Graeme Napier

Freedom of Information
[1]NKDC [2]Facebook [3]YouTube Tel: 01529 414155
Twitter Email: foi@n‑kesteven.gov.uk
[HNG53VF58]​ [4]www.n-kesteven.gov.uk
Kesteven Street ,  Sleaford ,  NG34 7EF
[5][IMG]

dangos adrannau a ddyfynnir

Dear NK - FOI,

Thank you for your clarification request.

If that is the case then I would like the information to cover complaints to The Council, but with a note of how many name/affect specific staff members and how many don't?

Yours sincerely,

Daniel Jaines

NK - FOI, North Kesteven District Council

6 Atodiad

Ref No: 22/299

23 November 2022

Dear Mr Jaines,

We refer to previous correspondence regarding your request for information
relating to: Complaints against councillors.

The information is partially attached and partially given below:

The information attached provides the information regarding complaints
against Councillors for the current term of office.  The information
regarding Councillors in the previous term is not retained.

With regard to the complaints against officers; we do not store the
complaints in a way that makes searching for types of complaints
feasible.  In order to discover the requested information we would have to
open every complaint for the last five years.  This means that we cannot
provide the information requested within the time limit set by The Freedom
of Information and Data Protection (Appropriate Limit and Fees)
Regulations 2004 in accordance with Section 12 of the FOIA.  The
information we can provide is laid out below.

2017/18 2018/19 2019/20 2020/21 2021/22 2022/23
Total number of complaints 76 81 93 97 129 66
against officers
Number of complaints 24 24 14 6 28 16
upheld

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response,
quoting the above reference number, via email at: [North Kesteven District Council request email] or
by post to North Kesteven District Council, Corporate and Customer
Services, Kesteven Street, Sleaford, Lincs, NG34 7EF.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted through their
website www.ico.org.uk, by email to [email address], by telephone
0303 123 1113 or in writing to Information Commissioner’s Office, Wycliffe
House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours faithfully,

Graeme Napier

Freedom of Information
[1]NKDC [2]Facebook [3]YouTube Tel: 01529 414155
Twitter Email:  [4][email address]
[HNG53VF58]​ [5]www.n-kesteven.gov.uk
Kesteven Street ,  Sleaford ,  NG34 7EF
[6][IMG]

References

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