Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywD. Moore mewngofnodwch a gadael i bawb wybod.

Complaints about you logged and recorded in 2020/21 and 2021/22

We're waiting for D. Moore to read recent responses and update the status.

Dear Essex Police,

I see from the IOPC website (see below) that when someone makes a complaint about the police it is dealt with in one of two ways - either you (i) 'log information about it into a database' or (ii) decide that it be 'recorded'.

1. For the financial years 2020/21 and 2021/22, please provide the number of complaints that you (i) logged and (ii) recorded.

If a complainant is unhappy about your decision to log their complaint they can ask you to record it.

2. For the financial years 2020/21 and 2021/22, please provide the total number of complaints that you changed from logged to recorded because the complainant:

i. was dissatisfied after initial handling or
ii. wished it to be changed.

From the IOPC website:

'If your complaint can be resolved quickly If your complaint can be resolved fairly quickly and you are satisfied, then your complaint does not need to be looked into further and will not be recorded. For example, if you make a complaint and the force provides you with an explanation that you are satisfied with.

If your complaint is not recorded, the police force will still log information about your complaint into a database. This is so they can look at the complaints they receive to spot themes and trends.

Recording a complaint means that the person handling your complaint must follow certain processes and you will have the right to ask for a review if you are not happy with the outcome.

If your complaint cannot be resolved quickly

If your complaint cannot be resolved fairly quickly, then the police force must record your complaint and look into it further. This may or may not involve an investigation.
You can ask for your complaint to be recorded if you are unhappy that it has not been recorded.

By law, certain serious complaints must be recorded. This includes complaints that could result in criminal charges for an officer, if the allegation was proven. An allegation is a claim that someone has done something wrong. For example, an allegation of assault or theft.'

https://www.policeconduct.gov.uk/researc...

Yours faithfully,

D Moore

Info Rights Freedom Essex, Essex Police

1 Atodiad

Thank you for your enquiry which has been logged under the above
reference. 

 

Please note that Essex Police are actively publishing information within
our publication scheme webpage, information supplied as part of this
request could be used within the scheme.  Please click on the following
link to search details of existing publications
[1]https://www.essex.police.uk/foi-ai/af/ac....

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[2]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[3]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Please ensure all future enquiries are sent to the
[4][Essex Police request email] mailbox.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 101 | Email: [5][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

 

Information Management aspires to be: Helpful, Inclusive & Professional

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

 

Please visit this area of our website before submitting FOI requests as
information may already be available.

 

[6]https://www.essex.police.uk/foi-ai/af/ac...

 

[7]Logo, company name Description automatically generated

 

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[8]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [9]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [10]https://ico.org.uk/

 

dangos adrannau a ddyfynnir

Gadawodd D. Moore anodiad ()

"Only 1% of complaints about police lead to proceedings, Home Office reveals"

https://www.theguardian.com/uk-news/2022...

Info Rights Freedom Essex, Essex Police

2 Atodiad

Thank you for your Freedom of information (FOI) request logged under the
above reference. 

  

The Freedom of Information Act 2000 (FOIA) places two duties on public
authorities:   

  

Unless exemptions apply, the first duty (at [1]Section 1(1)(a)) is to
confirm or deny whether the information specified in a request is held.  

The second duty (at [2]Section 1(1)(b)) is to disclose information that
has been confirmed as being held.   

However, where exemptions are relied upon ([3]Section 17 FOIA ) there is a
requirement to provide the applicant with an explanation either: 

a) stating the fact  

b) detailing the exemption(s) in question and 

c) why the exemption applies (if not apparent). 

  

Information Request 

I see from the IOPC website (see below) that when someone makes a
complaint about the police it is dealt with in one of two ways - either
you (i) 'log information about it into a database' or (ii) decide that it
be 'recorded'.

1. For the financial years 2020/21 and 2021/22, please provide the number
of complaints that you (i) logged and (ii) recorded.

If a complainant is unhappy about your decision to log their complaint
they can ask you to record it.

2. For the financial years 2020/21 and 2021/22, please provide the total
number of complaints that you changed from logged to recorded because the
complainant:

i. was dissatisfied after initial handling or

ii. ii. wished it to be changed.

From the IOPC website:

'If your complaint can be resolved quickly If your complaint can be
resolved fairly quickly and you are satisfied, then your complaint does
not need to be looked into further and will not be recorded. For example,
if you make a complaint and the force provides you with an explanation
that you are satisfied with.

If your complaint is not recorded, the police force will still log
information about your complaint into a database. This is so they can look
at the complaints they receive to spot themes and trends.

Recording a complaint means that the person handling your complaint must
follow certain processes and you will have the right to ask for a review
if you are not happy with the outcome.

If your complaint cannot be resolved quickly

If your complaint cannot be resolved fairly quickly, then the police force
must record your complaint and look into it further. This may or may not
involve an investigation.

You can ask for your complaint to be recorded if you are unhappy that it
has not been recorded.

By law, certain serious complaints must be recorded. This includes
complaints that could result in criminal charges for an officer, if the
allegation was proven. An allegation is a claim that someone has done
something wrong. For example, an allegation of assault or theft.'

[4]https://www.policeconduct.gov.uk/researc...

 

FOI Duty  

First Duty – Essex Police does not hold information relating to all of
your request.   

Second Duty – see below:

Fact  - The data in the above request is not held in a format that allows
for all information to be extracted and verified.

Exemption  - [5] Section 17(5) FOIA refusal by virtue of [6]Section 12(1)

 

Reasoning – To provide data relating to part of your request would require
the manual review of 2,774 complaints to manually review each complaint to
see if it was previously allocated as a non-schedule 3 complaint and then
change to a schedule 3 would require a minimum of 15 mins spent on review
per case. To review all cases would exceed the time and cost limits under
the act.

 

Outside of the obligations under the act -

Essex Police regularly receive FOI requests regarding misconduct and
complaints.  The conduct of a Police Officer or a Police Staff member is
an important issue and the following will provide further information.

 

Essex Police have an expectation that management and staff at all levels
will lead by example, consistently displaying behaviour in line with the
[7]Code of Ethics and ensuring adherence to legal requirements and to all
Essex Police policies, procedures and practices.  Through Prevention,
Intelligence, Enforcement, Communication and Engagement, Essex Police is
committed to making sure the opportunity for corruption is reduced to the
lowest possible risk.  Where corruption is identified the organisation
will deal with it proportionately and effectively. 

 

A member of the public can lodge a complaint regarding conduct with the
Professional Standards Department (PSD), please see below link:

 

[8]https://www.essex.police.uk/advice/advic...

 

If a complaint is about the conduct of a Police Officer or member of
Police Staff made from a member of the public, the complaint will be
managed by PSD and dealt with by either the policing area or department it
relates to, through a local resolution or a local investigation.  This can
subsequently be appealed to either the Chief Constable or the Independent
Office for Police Conduct (IOPC) depending on the specifics of the
individual case if the complainant remains dissatisfied.  If local
resolution is not appropriate and the complaint considered serious, the
complaint will be investigated by PSD.  Essex Police can also refer
matters to the IOPC who may decide to independently investigate certain
cases.

 

Internal conduct cases (from staff v staff) are managed by Human Resources
(HR) who will, if necessary refer to PSD for formal assessment.  If formal
misconduct is identified, HR will manage the investigation, however, PSD
will decide on whether there is a case to answer through a disciplinary
process.  Dependant on the circumstances, it can be in various forms, from
an informal warning to a formal disciplinary hearing.  Formal misconduct
cases are recorded by PSD on the conduct database.

 

The Essex Police, Fire and Crime Commissioner (PFCC) holds the Police
Force to account and has the legal power to hold the Chief Constable to
account.  This is an important issue and both the PFCC and the Police
Service need to be accountable and transparent regarding this issue. 

 

Data is regularly published via quarterly reports, please click on the
following link:

 

[9]https://www.essex.pfcc.police.uk/finance...

 

Please note that the system used to manage complaints and investigations
is designed to follow the national guidelines regarding reporting. 
Statistics, therefore, follow the published guidelines based on the set 11
Complaint Categories A-L with 45 sub-categories and Misconduct
Categories.  Complaint and misconduct data are recorded pre strand in a
case.  It does not cover each Officer allegation within a separate
complaint.  Each complaint or misconduct case is likely to have more than
one complaint/misconduct strand or category and could include multiple
Officers subject to a complaint strand.

 

Additional mandatory referrals and requested reviews can also be viewed
via the IOPC web site.  The following link provides useful data and
explains further regarding coding and strands of misconduct and
complaints:

 

[10]https://www.policeconduct.gov.uk/tags/es...

 

The IOPC publish the number of complaint cases broken down by force, the
most recent data is for the 2019/20 year – please see below link:

 

[11]https://policeconduct.gov.uk/sites/defau...

 

There are limitations in regard the type, terminology and detail of
information that can be extracted and provided under the FOIA in addition
to data already available and published.  The FOIA does not require new
data to be created in order to comply with a request, therefore, any
request that falls outside of the above complaint coding and misconduct
categories is likely to be qualify as the creation of data or potentially
attract the excess cost exemptions.

 

To increase openness and transparency misconduct hearings are now held in
public, (although in exceptional circumstances they can be held in
private).  This decision was announced by the Home Secretary in the spring
of 2015 and applies to all cases where an Officer is given notice to
attend a hearing after May 2015.  Further information regarding misconduct
hearings and upcoming hearings can also be found via the following links:

 

[12]https://www.essex.police.uk/advice/advic...

 

[13]https://www.essex.police.uk/foi-ai/af/ac...

 

Essex Police trusts that the links and information provided is of
assistance.  Thank you for your interest in Essex Police. 

 

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 101 | Email: [14][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA 

 

For more information about your information rights, or how Essex Police
use your personal data please visit our Privacy Notice via the Essex
Police website
[15]https://www.essex.police.uk/hyg/fpnessex...

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information. Please visit this area of our website
before submitting FOI requests as information may already be available.
[16]https://www.essex.police.uk/foi-ai/af/ac...

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[17]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Information Rights Manager at
the above address or by email to: [18]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days. Please explain which aspect of the
disclosure you are not satisfied with, and if your complaint concerns the
decision to apply an exemption, please specify if you wish an internal
review to take place and why you believe the exemption does not apply.

 

If you are still dissatisfied following our review, you have the right
under of the [19]Section 50 FOIA  to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [20]https://ico.org.uk/

 

 

 

From: Info Rights Freedom Essex
Sent: 12 May 2022 17:06
To: D. Moore <[FOI #861290 email]>
Subject: FOI 17052 Numbers of Logged and Recorded Complaints about Essex
Police 2020/21 and 2021/22

 

Thank you for your enquiry which has been logged under the above
reference. 

 

Please note that Essex Police are actively publishing information within
our publication scheme webpage, information supplied as part of this
request could be used within the scheme.  Please click on the following
link to search details of existing publications
[21]https://www.essex.police.uk/foi-ai/af/ac....

 

Under the Freedom of Information Act we are required to reply within 20
working days.  The Act does not specify a limit to the number of
information requests a public authority may receive or the number of
requests or questions an applicant may submit.  However, there are
exemptions in the Act that can apply and these include where the cost of
complying with the request would extend beyond the reasonable cost limit,
(currently 18 hours or £450), or if the request is otherwise manifestly
unreasonable in its scope or nature. 

 

Requests that ask a great many questions, or a number of detailed requests
submitted at the same time, may make it necessary for Essex Police to
refuse the requests wholly or in part.  The exemption at Section 14 may be
engaged if the burden on the authority is increased through multiple
requests on differing subjects.

 

The Information Commissioner’s Office (ICO) has responsibility for
providing oversight and guidance for the legislation and they have
produced advice for applicants on submitting effective requests.  Further
information can be found on the Commissioner’s website at
[22]www.ico.gov.uk, specific information relating to submitting a request
can be found at: 
[23]https://ico.org.uk/for-the-public/offici...

 

While we process your request, please take the time to consider the ICO’s
advice and whether you feel it may be beneficial to amend or refine your
request.  Our team is happy to discuss your request with you and will be
able to provide advice as to what kind of information will be available
from Essex Police.

 

Although every effort will be made to ensure a response is provided within
statutory deadlines, due to current circumstances, delays may be
unavoidable.  We apologise for any inconvenience and will endeavour to
process your request as quickly as is practicable.

 

Please ensure all future enquiries are sent to the
[24][Essex Police request email] mailbox.

 

Kind regards

 

 

FOI Team | Information Management Department | Information Rights Section
| Essex Police

Telephone: 101 | Email: [25][Essex Police request email]

Address: Information Management Department, Information Rights Section,
Essex Police HQ, PO Box 2, Chelmsford CM2 6DA  (for Sat Nav directions,
use CM2 6DN for HQ)

 

Information Management aspires to be: Helpful, Inclusive & Professional

 

Essex Police have developed a publication strategy, our aim is to reduce
the demand within the FOI Department and to provide knowledge to the
public to include previous and combined FOI requests together with
relevant links and information.

 

Please visit this area of our website before submitting FOI requests as
information may already be available.

 

[26]https://www.essex.police.uk/foi-ai/af/ac...

 

[27]Logo, company name Description automatically generated

 

Please note, if you require further information or wish to resubmit a
request please refer to the information found on the Commissioner’s
website regarding submission of effective requests:
[28]https://www.ico.org.uk/for_the_public/of...

 

Your right to complain

 

If you feel your request has not been properly handled, or you are
otherwise dissatisfied with the outcome of your request you have the right
to complain.

 

Complaints should be submitted within 20 working days from the date of
this response and should be addressed to the Senior Information Officer at
the above address or by email to: [29]info.rights.freedom@essex. police.uk

 

We will conduct a review to investigate your complaint and endeavour to
reply within 20 working days.

 

Please explain which aspect of the reply you are not satisfied with, and
if your complaint concerns the decision to apply an exemption it would
assist the review if you would outline why you believe the exemption does
not apply.

 

If you are still dissatisfied following our review, you have the right
under Section 50 of the Act to complain directly to the Information
Commissioner. Before considering your complaint, the Information
Commissioner would normally expect you to have exhausted the complaints
procedures provided by Essex Police.

 

The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF or via [30]https://ico.org.uk/

 

dangos adrannau a ddyfynnir

Gadawodd D. Moore anodiad ()

Police Complaints Statistics for England and Wales 2020/21 (Experimental statistics)

https://policeconduct.gov.uk/police-comp...

Police complaints: Statistics for England and Wales 2019/20

https://policeconduct.gov.uk/sites/defau...

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywD. Moore mewngofnodwch a gadael i bawb wybod.