Complaints

victoria steele (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to Plantsbrook School, Sutton Coldfield

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Yn disgwyl am adolygiad mewnol gan Plantsbrook School, Sutton Coldfield o'u triniaeth o'r cais hwn.

victoria steele (Ataliwyd y cyfrif)

Dear Plantsbrook School, Sutton Coldfield,

I request the numbers of parent complaints received by the school and Trust in the last five years in the following format

1 Received and ignored
2 Received and dismissed
3 Received by Governors and ignored
4 Received by Trustees and ignored
5 Received by Trustees and dismissed as dealt with without providing one iota of data to back assertions.

Average length of time to respond should the sender actually be acknowledged.

Yours faithfully,

Victoria Steele

Plantsbrook School, Sutton Coldfield

2 Atodiad

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Original Message Details
Created Date: 5/11/2020 2:01:43 AM
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Recipient Address: [Plantsbrook School, Sutton Coldfield request email]
Subject: Freedom of Information request - Complaints
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Date: Mon, 11 May 2020 03:01:43 +0100
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Subject: Freedom of Information request - Complaints
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Sent request to Plantsbrook School, Sutton Coldfield again, using a new contact address.

Mrs B Hughes, Plantsbrook School, Sutton Coldfield

1 Atodiad

Dear Mrs Steele

 

In response to your Freedom of Information request on the 'Whatdotheyknow'
website on 12 May 2020, I can confirm the following information:

 

The number of parent complaints received by the school and Trust in the
last five years in the following format

1 Received and ignored – 0.
2 Received and dismissed - 0
3 Received by Governors and ignored - 0
4 Received by Trustees and ignored - 0
5 Received by Trustees and dismissed as dealt with without providing one
iota of data to back assertions - 0

 

Yours sincerely

 

Ms Tracy Campbell

Executive Headteacher

 

victoria steele (Ataliwyd y cyfrif)

Dear Mrs B Hughes,

As we know, the above response has twisted the question.

In addition Plantsbrook school must be the only business on the planet not to have received any complaints.

I for certain know of three complaints at least that have been made by parents.

I also have two complaints that fall under the category of ignored by the school and governors.

In fact my current complaint was dismissed out of hand by the governors as not being a complaint.

I am happy to attach redacted (data protection of course) proof the above to this request should anyone else be searching for the same information.

I request the correct information. Unless of course it is deemed 'vexatious'?

Yours sincerely,

victoria steele

victoria steele (Ataliwyd y cyfrif)

Dear Plantsbrook School, Sutton Coldfield,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Plantsbrook School, Sutton Coldfield's handling of my FOI request 'Complaints'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]
Presumably this will go to the 'neutral' business paid by the school.
As Ms Hughes seems to have a problem with comprehension I shall set it out in the simplest terms.

Please not nor IGNORE this response. I am legally entitled to this information and will get it one way or another.

1 How many complaints have the school received (including mine)?
2 How many complaints have been ignored by the school (including mine)?
3 How many complaints have been received by Governors (including mine)?
4 How many complaints have been ignored by Governors (including mine)?
4 How many complaints have been received by the Trustees (including mine)?
5 How many complaints have been ignored by the Trustees (including mine)?

I am dissatisfied by your response as per my previous response . Firstly the school think it is clever by providing What Do They Know with incorrect contact detail's then it seems it thinks being pedantic is really clever.

The school is taking advice from a very expensive FIREWALL who have deemed any complaint or request for information as 'Vexatious', 'Aggressive ' and apparently requesting the qualification details of a senior member of staff who has proved herself to be incompetent is to hold a 'grudge' and an excuse not to respond, which believe to be reasonable to any FOI's I make.

How professional.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

victoria steele

victoria steele (Ataliwyd y cyfrif)

Dear Plantsbrook School, Sutton Coldfield,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Plantsbrook School, Sutton Coldfield's handling of my FOI request 'Complaints'.

You know exactly what the complaint. This is not going away.
Finally important people are watching your appalling attitude to parents.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

victoria steele

victoria steele (Ataliwyd y cyfrif)

Dear Mrs B Hughes,

Answer my question to asking why the school lied. or shall we let the press know while we wait for the Dof E response?

Yours sincerely,

Victoria Steele