Dear Sir or Madam,
Pre-question clarification: A complaint against a council may consist purely on an administrative error or it may also include a potentially criminal act and/or infringements of a complainants civil rights (legal and/or human rights).
Therefore, I would like the following information, over the last 12 months, as a percentage of total complaints against the council how many ended up being dealt with by,
1)the Local Government Ombudsman?
3)Solicitors and/or the courts?
Trevor R Nunn
Dear Mr Nunn
Thank you for your email dated 2nd October 2008, received by the council
on the 3rd October 2008, we are dealing with it under the terms of the
Freedom of Information Act 2000.
The Authority is required to respond to your request within 20 working
days from the day following receipt of your request. Please note that in
some circumstances a fee may be payable and if this is the case, we will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed to deal with your request.
If you have any queries about this email, please contact us on this
On behalf of the County Freedom of Information Officer
Dear Mr. Nunn
I am writing to confirm that the Council has now completed its search
for the information which you requested below.
Unfortunately due to major changes to our systems and processes we are
unable to fully answer all your points.
For the period Oct 2007 to Sept 2008 our Social Care Services received
122 complaints of which 4 were investigated by the Local Government
Ombudsman. This equates to 3.3% of cases.
We do not hold information on complaints that may have been passed to
the police or solicitors or courts.
If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future
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Freedom of Information Officer, Bedfordshire County Council, County
Hall, Cauldwell Street, Bedford, MK42 9AP..
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Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
County Freedom of Information Officer
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