Company Details

Roedd y cais yn llwyddiannus.

Dear Ceredigion Council,

Can you please provide the name of the Company that manages your Call Center.

Yours faithfully,

Kevin

Louise Parry,

Dear Kevin,

 

Thank you for your below Freedom of Information request.

 

Ceredigion County Council does not operate a corporate ‘Call Centre’ as
some of the larger authorities do therefore I am unfortunately unable to
provide you with the information you have requested below.

 

The Council does operate specific phone numbers for example for general
enquiries or Council Tax issues which can be found on the Council’s
website [1]www.ceredigion.gov.uk however these are answered by employees
of the Council and not an external company.

 

I hope the above is of assistance, however if you have any complaints in
relation to this FOI response the Council does operate an internal appeals
procedure. If you wish to utilise this procedure then please write to Ms
Claire Jones, Head of Legal Services, Cyngor Sir Ceredigion, Penmorfa,
Aberaeron, Ceredigion, SA46 0PA or via email through
[2][Ceredigion County Council request email]

 

Yours faithfully,

 

Louise

Louise Parry LLB (Hons) P.G.Dip

Cyfreithiwr / Solicitor

Cyngor Sir Ceredigion/ Ceredigion County Council 

( (01545) 572073

 

dangos adrannau a ddyfynnir

Dear Louise Parry,

I was not asking you if you Ceredigion County Council operate a corporate ‘Call Centre'

I wanted to know the name of the company or sub-contractor that handles your incoming calls after being diverted from the automated switchboard.

Yours sincerely,

Kevin

Louise Parry,

Ni fyddaf yn y Swyddfa tan yr 22/04/2013.  Pe byddai gennych unrhyw
ymholiad, peidiwch ag oedi rhag cysylltu ag Pam Morris ar 01545 572023 neu
drwy e-bost: [1][email address]  neu Eiddwen Merritt ar 01545
572036 neu drwy e-bost: [email address]   

 

                  *********************

 

I shall not be in the Office until 22/04/2013. If you have any queries
please do not hesitate to contact Pam Morris on 01545 572023 or by e-mail:
[2][email address] or Eiddwen Merritt on 01545 572036 or by
email [email address]  

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]

Louise Parry,

Dear Kevin,

Thank you for your below email. Ceredigion Council employees handle all incoming calls to the Council, they are not sub-contracted to an external company or sub-contractor.

If you have any complaints in relation to this FOI response the Council does operate an internal appeals procedure. If you wish to utilise this procedure then please write to Ms Claire Jones, Head of Legal Services, Cyngor Sir Ceredigion, Penmorfa, Aberaeron, Ceredigion, SA46 0PA or via email through [Ceredigion County Council request email]

Yours sincerely,

Louise
Louise Parry LLB (Hons) P.G.Dip
Cyfreithiwr / Solicitor
Cyngor Sir Ceredigion/ Ceredigion County Council 
//(01545) 572073

dangos adrannau a ddyfynnir