Communications & Telephony Request

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai York Teaching Hospital NHS Foundation Trust fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear York Teaching Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of Information Requests, York Teaching Hospital NHS Foundation Trust

Dear Mr Leonard,
 
York Teaching Hospital NHS Foundation Trust has received your request.
 
We have allocated the reference 334-19 and will contact you in due course.
The Freedom of Information Act allows a period of 20 working days for
response.  The due date for our response to you is 20^th January.
Yours sincerely
 
 
Information Governance Team
York Teaching Hospital NHS Foundation Trust
2^nd Floor, Administration Block, Wigginton Road, York, YO31 8HE
 
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