Communications & Telephony Request

Roedd y cais yn llwyddiannus.

Dear The Royal Orthopaedic Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI (THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Royal Orthopaedic Hospital NHS Foundation Trust

Dear Daniel

Thank you for your FOI request which we are processing.

Please note that our reference number is #1904 and the response deadline is 16 January 2020.

Gillian

Gillian Synnott
PA to Chief Executive and Officer Manager
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South, Birmingham, B31 2AP

Direct line: Tel: 0121 685 4005. Internal Ext 55305

e.mail: [email address]
Web: www.roh.nhs.uk. http://www.roh.nhs.uk

dangos adrannau a ddyfynnir

FOI (THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST), The Royal Orthopaedic Hospital NHS Foundation Trust

1 Atodiad

Dear Daniel

Please find attached our response to your above FOI request.

With kind regards
Claire

Claire Kettle
(PA to Chairman and Director of Corporate Affairs & Company Secretary)
EXT 55382
Direct Dial: 0121 685 4006

The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South, Northfield, Birmingham, B31 2AP
Email: [email address]
Web: www.roh.nhs.uk. http://www.roh.nhs.uk

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