Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.

Dear Pennine Care NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust



Message from the Information Governance department:

 

Thank you for your email; it has arrived safely in the Freedom of
Information team.  Please be advised, this mailbox is only manned Monday
to Friday, excluding bank holidays.  

Please note, we are not a clinical team and so if your query is of a
clinical nature, please contact your GP.  If you require urgent medical
assistance, please call 999 or visit your local A&E department. 

For information regarding how we will handle your personal data as part of
our FOI process, please see the following address:
[1]https://www.penninecare.nhs.uk/foi/freed...

 

 

 

dangos adrannau a ddyfynnir

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Dear Daniel
 
FOI ref: 2019/2055
 
Thank you for your request for information dated 17th December 2019.
 
We will consider your request under the Freedom of Information Act 2000.
You should receive a response within 20 working days - in this case, by
17th January 2020 . Please be aware, the information you have requested
may not be disclosed to you if it is exempt.
 
We will inform you if:

* we are unable to achieve the 20 working day deadline. We aim to give
you a revised due date as soon as possible.
* we are unable to give you the information as responding to your
request exceeds the ‘appropriate limit’. This would apply if it would
take us longer than 18 hours to retrieve, collate and provide the
information you request.
* your request (in full or in part) needs be transferred to another
public authority to obtain the information you have requested

 
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[1]https://www.penninecare.nhs.uk/foi.  If you require a printed copy,
please let us know.
 
If you have any questions about this request, please contact me quoting
the reference number above.
 
Yours sincerely
 
 
 
Ceri Owen
Information Governance Administrator
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne, OL6 7SR
Telephone: 0161 716 3147
Email: [2][email address]
SAR Team Email: [3][email address]
I.G Email: [4][email address]
Website: [5]www.penninecare.nhs.net
 
 
 
 
 
 
 
 

dangos adrannau a ddyfynnir

BROWNE, Sarah (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

Dear Daniel,
 
FOI ref: 2019/2055
 
Further to your email below, I can now respond to your request dated 17^th
December 2019.
 
Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.
 
 
Please see below response:
 
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
Cisco Call Manager
 
When was the installation date of your telephony equipment?
Install date unknown, circa 10 years
 
Who maintains your telephony system(s)?
Support and maintenance contract is with Virgin Media.
The telephone system is supported in house
 
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Cost for initial project are unknown.
Annual support and maintenance contract is £58,000
 
When is your contract renewal date?
October 2020
 
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
Cisco UCCX
 
When was the installation date of your contact centre infrastructure?
See response above, circa 10 years
 
Who maintains your contact centre system(s)?
Same as above - Support and maintenance contract is with Virgin Media.
                                  The telephone system is supported in
house
 
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Same as above - Cost for initial project are unknown.
                                  Annual support and maintenance contract
is £58,000
 
How many contact centre employees/agents do you have?
52
 
When is your contract renewal date?
Same as above - October 2020
 
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
Cisco
 
How many employees do you have overall within your organisation?
4560 members of staff consisting of:
 

Bank Staff 963
Fixed Term Contracts 369
Locum 1
Non-Exec Director/Chair 1
Permanent/Substantive 3226

 
 
Who currently provides your calls and lines?
Virgin Media
 
What is your current annual spend on calls and lines?
Circa £60,000
 
When is your contract renewal date?
Expired June 2019
 
Are you using SIP or ISDN?
ISDN
 
Do you use a wide area network?
Yes
 
 
Complaint Rights
 
Your attention is drawn to the details below, which outline your right of
complaint. 
 
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[1]https://www.penninecare.nhs.uk/foi.  If you require a printed copy,
please let us know.
 
Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.
 
Yours sincerely
 
Francesca Higgins
FOI Team
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR
 
Telephone: 0161 716 3149
 
Email: [2][Pennine Care NHS Foundation Trust request email]
Website: [3]www.penninecare.nhs.uk
 
 
************************************************************************************************
SATISFACTION SURVEY
 
To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –
[4]https://www.surveymonkey.co.uk/r/PCFTFOI...
 
COMPLAINT RIGHTS
 
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
 
You have the right to request the Trust review their decision.  However,
please be advised, as per the Freedom of Information Code of Practice
(2018), the Trust is not obliged to undertake a formal internal review on
any complaints received  40 working days after the date of response.  If a
request for internal review is received after 40 working days, the Trust
may not accept your request for formal review, but will take steps to
assist you. 
 
Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.
 
Ask to have the decision looked at again –
 
The quickest and easiest way to have the decision looked at again is to
telephone the case officer.
 
That person will be able to discuss the decision, explain any issues and
assist with any problems.
 
Complaint
 
If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.
 
Complaints should be made in writing and addressed:
The Head of Information Governance
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
 
If email is prefered, complaints may be sent to
[5][Pennine Care NHS Foundation Trust request email].
 
The Information Commissioner
 
After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.
 
For information on how to make an application to the Information
Commissioner please visit their website at [6]www.ico.org.uk . 
Alternatively, phone or write to:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700
 
 
_____________________________________________

dangos adrannau a ddyfynnir

PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST), Pennine Care NHS Foundation Trust

1 Atodiad

Hi Daniel
 
Further to the below, please excuse the subject title. 
 
Francesca is learning the ropes to draft responses, and I was checking
over it for her.  I should have amended the subject line before it was
sent to you.
 
Apologies.
 
Kind regards
 
 
Sarah Browne
Senior Information Governance & Risk Officer
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR
 
Telephone: 0161 716 3146
 
Email:t[1][Pennine Care NHS Foundation Trust request email]
 
Website: [2]www.penninecare.nhs.uk
 
 
 
_____________________________________________
From: BROWNE, Sarah (PENNINE CARE NHS FOUNDATION TRUST)
Sent: 07 January 2020 10:39
To: [FOI #628047 email]
Cc: PENNINECARE, Foi (PENNINE CARE NHS FOUNDATION TRUST)
Subject: FW: FOI 2019/2055 - DRAFT FOR CHECKING
 
 
Dear Daniel,
 
FOI ref: 2019/2055
 
Further to your email below, I can now respond to your request dated 17^th
December 2019.
 
Following receipt of your request, searches were conducted within Pennine
Care NHS Foundation Trust (the Trust) to locate the requested information
and I can confirm that the information requested is held by the Trust.
 
 
Please see below response:
 
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
Cisco Call Manager
 
When was the installation date of your telephony equipment?
Install date unknown, circa 10 years
 
Who maintains your telephony system(s)?
Support and maintenance contract is with Virgin Media.
The telephone system is supported in house
 
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Cost for initial project are unknown.
Annual support and maintenance contract is £58,000
 
When is your contract renewal date?
October 2020
 
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
Cisco UCCX
 
When was the installation date of your contact centre infrastructure?
See response above, circa 10 years
 
Who maintains your contact centre system(s)?
Same as above - Support and maintenance contract is with Virgin Media.
                                  The telephone system is supported in
house
 
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
Same as above - Cost for initial project are unknown.
                                  Annual support and maintenance contract
is £58,000
 
How many contact centre employees/agents do you have?
52
 
When is your contract renewal date?
Same as above - October 2020
 
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
Cisco
 
How many employees do you have overall within your organisation?
4560 members of staff consisting of:
 

Bank Staff 963
Fixed Term Contracts 369
Locum 1
Non-Exec Director/Chair 1
Permanent/Substantive 3226

 
 
Who currently provides your calls and lines?
Virgin Media
 
What is your current annual spend on calls and lines?
Circa £60,000
 
When is your contract renewal date?
Expired June 2019
 
Are you using SIP or ISDN?
ISDN
 
Do you use a wide area network?
Yes
 
 
Complaint Rights
 
Your attention is drawn to the details below, which outline your right of
complaint. 
 
For information regarding how we will handle your personal data as part of
our FOI process, please see the following address –
[3]https://www.penninecare.nhs.uk/foi.  If you require a printed copy,
please let us know.
 
Should you have any further queries concerning this matter, please email,
write or contact the team on telephone number 0161 716 3147 quoting the
reference number above.
 
Yours sincerely
 
Francesca Higgins
FOI Team
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne
OL6 7SR
 
Telephone: 0161 716 3149
 
Email: [4][Pennine Care NHS Foundation Trust request email]
Website: [5]www.penninecare.nhs.uk
 
 
************************************************************************************************
SATISFACTION SURVEY
 
To help us monitor and improve our services, please complete our anonymous
satisfaction survey that can be found at the following address –
[6]https://www.surveymonkey.co.uk/r/PCFTFOI...
 
COMPLAINT RIGHTS
 
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
 
You have the right to request the Trust review their decision.  However,
please be advised, as per the Freedom of Information Code of Practice
(2018), the Trust is not obliged to undertake a formal internal review on
any complaints received  40 working days after the date of response.  If a
request for internal review is received after 40 working days, the Trust
may not accept your request for formal review, but will take steps to
assist you. 
 
Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.
 
Ask to have the decision looked at again –
 
The quickest and easiest way to have the decision looked at again is to
telephone the case officer.
 
That person will be able to discuss the decision, explain any issues and
assist with any problems.
 
Complaint
 
If you are dissatisfied with the handling procedures or the decision of
Pennine Care NHS Foundation Trust made under the Freedom of Information
Act 2000 regarding access to information, you can lodge a complaint with
Pennine Care NHS Foundation Trust to have the decision reviewed.
 
Complaints should be made in writing and addressed:
The Head of Information Governance
Pennine Care NHS Foundation Trust
225 Old Street
Ashton-under-Lyne OL6 7SR
 
If email is prefered, complaints may be sent to
[7][Pennine Care NHS Foundation Trust request email].
 
The Information Commissioner
 
After lodging a complaint with Pennine Care NHS Foundation Trust if you
are still dissatisfied with the decision you can make an application to
the Information Commissioner for a decision on whether the request for
information has been dealt with in accordance with the requirements of the
Act.
 
For information on how to make an application to the Information
Commissioner please visit their website at [8]www.ico.org.uk . 
Alternatively, phone or write to:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700
 
 
_____________________________________________

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywDaniel Leonard mewngofnodwch a gadael i bawb wybod.