Communications & Telephony Request

The request was partially successful.

Dear Northern Devon Healthcare NHS Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI (NORTHERN DEVON HEALTHCARE NHS TRUST), Northern Devon Healthcare NHS Trust

Dear Mr Leonard,

Thank you for your correspondence dated 17th December.

Your request is being dealt with in accordance with the Freedom of Information Act 2000. We will respond promptly and no later than 17 January, which is 20 working days from the day after we received your request.

Please quote the ND FOI reference number in the subject box in future messages.

We would like to take this opportunity to thank you for your interest in Northern Devon Healthcare NHS Trust.

Yours sincerely,
FOI - Northern Devon Healthcare NHS Trust.

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FOI (NORTHERN DEVON HEALTHCARE NHS TRUST), Northern Devon Healthcare NHS Trust

Dear Mr Leonard,

Thank you for your Freedom of Information request sent on 17th December.

We apologise for the delay answering your request in the timescale required. It is proving more difficult than originally thought to compile information and put together an agreed response. We have reminded record holders and managers of the need to expedite your request and thank you for your patience so far.

Please accept our sincere apologies for our delay and any inconvenience caused.

Yours sincerely,
FOI - Northern Devon Healthcare NHS Trust.

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FOI (NORTHERN DEVON HEALTHCARE NHS TRUST), Northern Devon Healthcare NHS Trust

1 Attachment

Dear Mr Leonard,

Kindly find attached our Trust response to your Freedom of Information request of 17th December.

If you are happy with the response you have received, or if you think we could improve our service, have any recommendations or comments please let us know.

Please accept our sincere apologies for the delay in getting this information back to you and for any inconvenience caused.

Again thank you for your interest in Northern Devon Healthcare NHS Trust.

Yours sincerely,
FOI - Northern Devon Healthcare NHS Trust.

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