Communications & Telephony Request

The request was successful.

Dear Northampton General Hospital NHS Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

Thank you for your email received by the Information Governance team at
Northampton General Hospital NHS Trust. We are now processing your request
for information and will respond to you in full as soon as possible. If
your email is a Freedom of Information request, under the Freedom of
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Northampton General Hospital NHS Trust
Cliftonville, Northampton NN1 5BD

This e-mail may contain confidential information and/or copyright material and is intended for the use of the addressee only. Any unauthorised use may be unlawful. The contents of this e-mail may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless legally exempt, the confidentiality of the message and your reply cannot be guaranteed. If you receive this e-mail by mistake, please advise the sender immediately.

Thank you.

FOI - Freedom Information Officer, Northampton General Hospital NHS Trust

6 Attachments

Dear Mr Leonard,   

Request for Information under the Freedom of Information Act 2000

Response - Request Ref: NGFOI 19/20:504.      

I am pleased to be able to respond to your Freedom of Information Request.
Please find attached the response letter to your Freedom of Information
Request and any attachments as indicated.

The files that are being sent to you are in Portable Document Format
(PDF). You will need to have Adobe Acrobat Software installed on your
computer to view and read these documents. I hope that this will not
present a problem to you.

We are committed to ensuring that our organisation effectively meets the
statutory requirements of the Freedom of Information Act 2000.  We would
therefore be grateful if you could take a few moments to complete our
feedback survey by clicking on the link below.  The information provided
by this survey will be used to ensure the Trust is providing a
satisfactory service and any comments will be used to improve our
procedures.

[1]http://www.surveymonkey.com/s/L55JBDW

Please do not hesitate to contact me if I can be of any further
assistance.

Yours sincerely

DQSP Department

Northampton General Hospital NHS Trust
Cliftonville
Northampton
NN1 5BD

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Northampton General Hospital NHS Trust
Cliftonville, Northampton NN1 5BD

This e-mail may contain confidential information and/or copyright material and is intended for the use of the addressee only. Any unauthorised use may be unlawful. The contents of this e-mail may be subject to public disclosure under the NHS Code of Openness or the Freedom of Information Act 2000. Unless legally exempt, the confidentiality of the message and your reply cannot be guaranteed. If you receive this e-mail by mistake, please advise the sender immediately.

Thank you.

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