Communications & Telephony Request

The request was partially successful.

Dear Dorset County Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Dorset County Hospital NHS Foundation Trust

6 Attachments

 

Dear Daniel

 

Thank you for your Freedom of Information request.  We are currently
collating the information you have requested and you will receive a
response by 16 January 2020.

 

Best wishes

 

 

[1]cid:image001.jpg@01D4E0C5.4881EB00   Alison Kibbey

  FOI Administrator

Dorset County Hospital Trust Headquarters

Williams Avenue  

Dorchester Tel: 01305 255419

Dorset  [2][email address]

DT1 2JY [3]www.dchft.nhs.uk

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[7]cid:image008.png@01D4E0C2.C4100B10

[8]cid:image006.png@01D4E0C5.4881EB00

 

The contents of this email and any attachments are confidential to the
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References

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FOI, Dorset County Hospital NHS Foundation Trust

7 Attachments

Dear Daniel

 

Please find attached our response to your freedom of information request.

 

Kind regards

 

 

[1]cid:image001.jpg@01D4E0C5.4881EB00   Alison Kibbey

  FOI Administrator

Dorset County Hospital Trust Headquarters

Williams Avenue  

Dorchester Tel: 01305 255419

Dorset  [2][email address]

DT1 2JY [3]www.dchft.nhs.uk

[4]fb [5]tw [6]li
[7]cid:image008.png@01D4E0C2.C4100B10

[8]cid:image006.png@01D4E0C5.4881EB00

 

The contents of this email and any attachments are confidential to the
intended recipient. If you are not the intended recipient please do not
use, read, forward, copy, print or share its contents. Please contact the
sender immediately and then delete the email

References

Visible links
2. mailto:[email address]
3. http://www.dchft.nhs.uk/
4. http://www.facebook.com/DCHFT
5. http://www.twitter.com/DCHFT
6. https://www.linkedin.com/company/dorset-...
7. https://www.instagram.com/dorset_county_...