Communications & Telephony Request

The request was successful.

Dear Bridgewater Community Healthcare NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI (BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST),

Freedom of Information Act 2000 request - Acknowledgement

Thank you for your request

The request will be dealt with under the terms of the Freedom of Information Act 2000.

Further clarification may be required to ensure your request is dealt with appropriately if this is the case we will make further contact with you. In some circumstances a fee may be payable and if that is the case, we will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

As per the terms of the Freedom of Information Act we expect to have responded to you no later than 20 working days from the date received.

If you have any queries, please do not hesitate to contact me quoting the reference number above.

Yours sincerely,

FOI Co-ordinator
Information Governance Team
Europa Boulevard, Westbrook, Warrington, Cheshire, WA5 7TY
[Bridgewater Community Healthcare NHS Foundation Trust request email]

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FOI (BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST),

1 Attachment

Regards

FOI Co-ordinator
Information Governance Team
Europa Boulevard, Westbrook
Warrington
Cheshire, WA5 7TY [Bridgewater Community Healthcare NHS Foundation Trust request email]

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