Communications & Telephony Request

The request was successful.

Dear Bedford Hospital NHS Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

 

 

Dear Mr Leonard,

 

I acknowledge receipt of your request under the Freedom of Information
(FOI) Act, and you can expect the Trust’s response on or by 16/12/2020.

 

 

Yours sincerely,

 

IG/FOI Coordinator

 

Bedford Hospital NHS Trust

Kempston Rd | Bedford | MK42 9DJ

 

 

 

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Dear Mr Leonard,

 

I acknowledge receipt of your request under the Freedom of Information
(FOI) Act, and you can expect the Trust’s response on or by 17/12/2020.

 

 

Yours sincerely,

 

IG/FOI Coordinator

 

Bedford Hospital NHS Trust

Kempston Rd | Bedford | MK42 9DJ

 

 

 

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Dear Mr Leonard,

 

I write in response to your request under the Freedom of Information (FOI)
Act. 

 

Please see the Trust’s replies below.

 

 

1.       Please confirm the manufacturer of your telephony system(s) that
are currently in place? Unify – formerly Siemens

 

2.       When was the installation date of your telephony equipment?
1999/expansion 2010

 

3.       Who maintains your telephony system(s)? Maintel

 

4.       Please confirm value of the initial project and value of annual
support/maintenance services (in £)? Maintenance £39K 2018-2019 FY.

 

5.       When is your contract renewal date? November 2020

 

6.       Please confirm the manufacturer of your Contact centre system(s)
that are currently in place? N/A

 

7.       When was the installation date of your contact centre
infrastructure? N/A

 

8.       Who maintains your contact centre system(s)? N/A

 

9.       Please confirm value of the initial project and value of annual
support/maintenance services (in £)? N/A

 

10.   How many contact centre employees/agents do you have? N/A

 

11.   When is your contract renewal date? N/A

 

12.   Do you use Unified Communications or Collaboration tools such as
Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are
you currently using? MS SfB.

 

13.   How many employees do you have overall within your organisation?
2755

 

14.   Who currently provides your calls and lines? Gamma, Verizon, Daisy.

 

15.   What is your current annual spend on calls and lines?

 

16.   When is your contract renewal date? June 2021 – Gamma – Rolling for
Verizon and Daisy.

 

17.   Are you using SIP or ISDN? Both

 

18.   Do you use a wide area network? yes

 

 

 

 

This information is provided for your personal use and is the property of
Bedford Hospital NHS Trust and subject to any existing Intellectual
Property and Database Rights.  Any commercial application or use of this
information may be subject to the provisions of the Re-use of Public
Sector Information Regulations 2015 (RPSI).  This means that if you wish
to re-use the information provided for commercial purposes for any reason
you must ask the Trust for permission to do so.

 

I hope that this information is of help to you but if you are not
satisfied with the Trust’s response, or want to complain about the way in
which your request has been handled, you are entitled to request an
internal review.  To do so, please contact Data Protection Officer and
Information Governance Manager [1][email address]
and should your complaint not be upheld you have the right to appeal
against the decision by contacting the Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow SK9 5AF.

 

 

 

Yours sincerely

 

IG/FOI Coordinator

 

Bedford Hospital NHS Trust

Kempston Rd | Bedford | MK42 9DJ

 

 

 

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